2118 Tremont Ctr, Columbus, OH | Directions 4322140.014598 -83.068654
I had 2 pair of cowboy boots that I was considering throwing away. I contacted Rods Western Wear for a recommendation of repair services. They've been using Alex Shoe Repair for 30 years.
I took both pair to Alex' shop and had these back within 10 days. The boots looked new. The only tough part with getting them repaired is I'd let them wear too far before bringing them in.
Alex was still able to fix these. I get complements on both pairs, the most popular being the cream/tan boots I have.
Alex did a fantastic job at more than a fair price. In fact, he was concerned about and extra 20.00 for one pair and an extra 10.00 for the other because of how far the base was worn from the toes.
This was all repaired so well no one can tell the base was repaired on each boot for one pair and on one boot for the cream/tan pair.
I waited for over a month to see how these would hold up. What more can I say except he has won over a loyal customer.
His work is fantastic, don't take your shoes or boots to anyone else. There are other good shops, I'm not saying otherwise. But Alex is the best.
Holy Crap! There are still Cobblers around? – I need to address a couple of things. First is the poor reviews of the shop. I'm not going to defend alleged poor behavior, but one has to remember that this shop is independently owned, so the experience will be different than if some kind of chain store (and I've yet to find a chain brand of cobbler). You also have to remember that you're dealing with older men who are a bit rough because all day they work with shoes. I'm not going to fault anyone for being grumpy if they have to breathe in fumes in a small shop all day. Another thing to address is that when you go to have a shoe repaired, it's a wise idea to take the whole pair rather than just one. Shoe repair, while it can make shoes last longer, is hardly an absolutely perfect trade. Repairs can result in discoloring, and that's just the risk you need to take.
With this aside, lets talk about the shop itself.
The store is a small workshop located in the Tremont Center. The people who work there are conversational, but a little gruff. Take it in stride though. Fixing shoes is hardly a glorious profession. The base cost of any repair job is $15. Additional feed may be included there are multiple alterations or repair needed, but they will tell you what is needed to repair the shoe before they work on it. And honestly, $15 to have a good pair of shoes fixed is reasonable compared to the cost of a good pair of shoes these days, which can cost $25 dollars and up. And lets not consider Wal-Mart shoes, because honestly, this is not about them, and my experience with Wal-Mart shoes is that they are generally throw-aways.
Repairs will take about three days. If Sunday happens to fall within that time, then it will be four days for a completed service, as they are closed Sundays.
My first experience was having a pair of leather Sketcher sandals repaired. As they were pretty expensive new, and I spent a LOT of time getting them to fit right (because the hoes were too tight on the tops, rather than the toes or soles), I wasn't about to chuck them. I was told the repair would be $15, and that "I need to get rid of my dog because there's hair on the velcro." Most people would take offense, but it was fairly obvious he was being lighthearted. So I asked him if he was in need of a dog.
Three days later, I got my shoes back. They did a wonderful job, and the repair is better than what the sandals were like before I got them.
Though the repair was simple (a reattachment of velcro straps), they didn't half-ass the repair. Anyone could have re-glued new velcro and called it done, but not only was the velcro glued, but it was sewn on as well. That might seem silly to a lot of people, being happy about veldro sewn on, but keep in mine, it's rather difficult for most people to sew through a thick leather strap and velcro.
Overall, I'm happy with the service. I plan to return to have my boots repaired for the other half of the year. And I hope that people learn that when you need a shoe repaired, bring in BOTH shoes to help reduce discoloring mishaps.
As bad as the rest, belligerent, too – I traveled 30 miles to get a shoe repaired here because in my childhood, when the place was family owned, it was a wonderful place even to a kid. Near Westerville, we have only a shoe-Nazi. Now I see that rotten customer service is now the norm in shoe repair.
I dropped off my daughter's favorite Ugg moccasins, one she bought with her own funds, for some simple stitching. I was surprised that they scrutinized the job like they would "rocket surgery," and charged $15. But I had little choice. The real problem started when I picked it up. I handed them my ticket, but they brought out a shoe that was darker than I remembered ours; I knew for sure the blue rawhide lace was not right. My daughter checked to see it was the same size/her shoe, but got teary eyed when they insisted it was her shoe and that we just didn't remember what the other shoe looked like. The craftsman even came up to the front and got belligerent. He said I was calling him a liar. I asked to buy a lace so if it was the right shoe, I could make the mate look more like it when we got home. But he said he'd have to charge me $15 for that. After driving all the way home, I see that a different name and phone number is written on their tag. Not our shoe, but apparently they never checked their own numbering/ID system before yelling at me. I called to tell them of their error; all they did was take my name and phone number. No apology. No offer to ship my shoe back to me. Nothing. I hear Swan in UA does repairs, so that seems a better option. Near Westerville, I guess that means we'll just have to buy new shoes; good customer service and this craft are a dying art!
Local Gem – I've been taking my shoes to this shop for years and recently moved away and I can't tell you how much I miss it! This is a small, family-owned shop run by the owner and an older gentleman and the owner's mother. The service is wonderful and both men are experts in their trade. The prices are reasonable and they always do only the necessary work and don't try to add on a bunch of repairs that aren't needed. The prices are reasonable and they get the work done is a timely manner...even while you wait for small repairs if they need to. I really miss living in Columbus and being able to come here. I've yet to find the same quality of service in my new city.
Great Shoe Repair – I wanted full sole but, instead he recommended a half sole & new heal. They are like new! Very Nice. They saved a comfortable pair of shoes for me and saved me some money - thanks you guys!
Condescending and rude – My husband and I used to take our shoes there bi-weekly for shines, we had soles and heels replaced or repaired and treated the owner with respect. On multiple occasions we each were treated poorly by the owner. The straw that broke the camel?s back came this summer when I took a pair of sandals in to have the clasp repaired and the owner made a smart remark about me to his co-worker while I stood right there! I have NEVER been treated so poorly at a business establishment in my life. I?m generally a big fan of mom and pop shops and I like to support them as much as possible but I cannot and will not recommend this shop to anyone.
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