Gahanna >Dry Cleaning & Laundry Services > Star Dry Cleaners
246 Lincoln Cir, Gahanna, OH | Directions 4323040.018161 -82.873606
Neighborhoods: Gahanna Commercial Center, East Columbus
Destroys clothes and denies any liability – I took 2 items into be cleaned; one was a shirt to be laundered and pressed, and the other a sweater to be dry cleaned. The sweater came back with a large rip in the neck line and the shirt came back with large rips in the cuff area of both sleeves as well as a 1-inch tear in the middle of the shirt's back. When I called this damages to the counter person's attention, I was told that the seamstress would take "a look to see what she could do." Both items were kept for a week, and when I returned to see how they now looked, I was amazed that Star Cleaners thought that the repair job was going to be okay with me (though to be fair, the seamstress did not have much to work with since the original damage was so great, and she did the best she could given the circumstances.) When confronted about the items again a week later, I was told that shirts become "worn" and rip after too many washings. As for the sweater, I was told it too was "old" and that accounted for the ripping in the neckline. Both excuses are inane. I have spent time in the dry cleaning business--4 years to be exact--and I know the equipment they use and the handling of the items is not always the best. But to be told that their machines "are padded" and thus incapable of creating such tears is laughable. Like some health insurances, dry cleaners have always been the first to deny a claim, even when it is apparent to all that it is a result of their doing.I have been using this company for 6 years, taking dry cleaning and laundry to them at least twice a week in the winter months. I am amazed that they would not pay to replace the damaged items and instead choose to lose a customer by supplying such a lame excuse for the damages. It would have behooved them to pay for at least part of the damages and keep the customer happy.
Where the Customer is ALWAYS Wrong! – Star Cleaners ruined serveral of my shirts and they take no responsibility. In fact, the owner indicated a hundred reasons why I'm to blame for the new yellow stains I just found in my shirts after having them laundered there. Here's how I'm apparently to blame based a sample of explanations the owner provided that don't involve them:
"Other causes of yellow spots
any instant spot removers
detergents that have heavy scented powders
bleaching of white shirts
hanging in the closet for any lenght of time
soaps that say color safe bleach
I was only a customer for a few months before I started noticing the poor quality of their cleaning services and the stains they created. If their list of excuses could apply to your clothes, I'd recommend another cleaner with better quality service and some integrity.
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