Columbus >Auto Dealers > Lindsay Honda
5805 Scarborough Blvd, Columbus, OH | Directions 4323239.931714 -82.837338
Neighborhoods: Independence Village, South Columbus
Purchased a used vehicle from this place a year ago. Was involved in minor accident that wasn't my fault. In the process of the auto shop assessing the damage, they found significant structural damage that could only be found by dismantling parts of the body. There was also rusting due to the poor repair job of the pre existing damage. I learned that a car could have a salvage title in one state, but be clean in another. Not sure if this four year old vehicle had a salvage title elsewhere. If I knew then what I know now, I would have kept shopping elsewhere or at least gotten an independent inspection.
Edit: to add to that, I had to get the horn replaced and a new battery within the first month of purchase. Also the tire was patched in an unsafe area, so had to get that replaced. Not to mention the struts were shot.. So ended up having to put over 1k worth of work into it within first year.
Everything's a battle – I bought a brand new Honda Fit back in 2008. Since then I have had nothing but problems with my car and this dealership. Since purchasing my car I've had to take it back to get repairs on the wiper blades, a leak in the roof, the inside of my car freezing over one winter, and my carpets peeling up. Every time I've had to deal with their service department the experience has been less than pleasant.
Right now i am fighting with their service manager over the fact that the passenger side carpet in my car is peeling up for the second time! I was told they will not help me with this issue because the reason my carpet is peeling up is due to the passengers riding in my car. I can say that in the 27 yrs I've been alive I have never seen a carpet peel up in a car that was not in a flood.
In addition to those problems they screwed up the financing on my car and have lied to me about routine service such as replacing a cabin air filter. The service rep at Lindsay Honda told me it would be over $100 to replace my cabin filter because they had to remove my engine to get to it.
Mr. Tire replaced it for $40 and told me the correct procedure of removing the glovebox to get to it without me even asking.
Service you can expect at Lindsay Honda – Got my oil changed in their service department this morning, when I asked the service rep how the air filter looked, he informed me that it wasn't part of the service. (LOL) I went and talked to the service manager, he said that it was part of the service and that from looking at my paper work the air filter was fine. My paper work also says that my fluid levels were topped off. This is what I found when I got home. Had to put a 1/4 jug of window washer fluid in it to top it off.The air filter was so black that I couldn't touch it with out getting my hands dirty. Went back to show it to their service manager, he said it was fine, no reason to change it. Profile pic shows the old and new filter. This is the third time we have had trouble with their service department under this manager. Good thing he doesn't work for me, because I would fire his sorry butt. I almost feel like I need to crawl under my car just too see if their really is a new oil filter on it, and that my oil really was changed. Sure do hope that I'm not being lied to again. I got this car new from the Lindsay dealership in 2007, going to get a new one in 2012, but it won't be from Lindsey Honda, they really do have bad customer service,
Don't buy at Lindsay.. – Lindsay Honda sold me a car that has a major safety issue (surging/accelerating on own being the main issue) that was taken in for repairs a week after purchase. The service dept was unable to locate the problem (that is plastered all over internet forums) after telling me it would be 'no big deal' to repair and insist that another dealer will be able to locate the issue after informing me that Lindsay's "engineers" could not fix it. The sales manager, John Ross, yelled at me in front of my child, telling me I had been "nothing but NASTY" over this issue and greatly upset my son. I have been nothing but patient, but I will exhaust every outlet I have to get this issue righted. They refuse to reverse the sale and told me I have no rights. After telling manager my rights. he looked at me under his eyebrows and said "oh." This manager told me he would take the car back ONLY if I bought another car off their lot (they would do a trade in) for $240 a month. This is approx. $70 more/month they expect me to pay. Their customer service is UNACCEPTABLE and they are knowingly selling LEMON cars. If they truly valued their customers and their customer's safety, they would be willing to take this car back, no strings, but since they know it has an issue (and they've admitted it, remember), they don't want it back on the lot. Now I am stuck paying for a vehicle that I refuse to drive away from that lot again and will gladly continue with my filed complaints at the BBB and Attorney General and take legal action.
Great Customer Service – Everyone was very nice and i did get everything taken care of.
Everyone is so nice at Lindsay Honda! :) – Very polite Staff, NOT pushy. I came to get 150,000 mile maintenance. Had the Shuttle service for the first time the driver was very nice and curteous.
Thank you everyoe at Lindsay Honda – Attendants were friendly and polite. Service was satisfactory. Thank you
Service is great – I have had nothing but the best serices so far from Lindsay Honda. Thank you.
Employees were all very professional and nice – Attendants were friendly and polite. Service was satisfactory. Thank you
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