Columbus >Food & Dining > Genji Japanese Steak House
2045 Brice Rd, Reynoldsburg, OH | Directions 4306839.937191 -82.830389
Neighborhoods: East Columbus
Dont Eat here....make the drive to the other one – The food is to die for, but this place has gone to ruins. One its in one of the worst areas in Reynoldsburg and they must have hired every employee from the neighborhoods of run down apartments the restuarant coninsides in. This used to be such a great place to go to, now all i get to to hear is ignoarant people that live near there yelling and screaming about baby mama drama. Also the staff reflects the are and restuarant perfectly. Snobby, nasty, and just show much they hate where they work. if i owned this business, i would clear house, considering i havent one nice thing to say about any employee ive encountered there. If you want shitty service and made to feel like your expected to basically wait on yourself, then go here. if not, drive the extra 15 min and go to the other one in Columbus. Dont GO HERE
Was good, not great......at first...... – Our company has had it's get togethers at Genji for several years now. And granted, the first time was amusing and the chef was very personable. This time, the chef was ok, waitress was ok but there were several things that will make me think twice about going back there. It's extremely noisy, we had to yell to be heard by the person next to us. The soup and salad courses, while tasty, came so quickly there was no time to savor either. After the main course was served, I got the feeling of being rushed. The waitress was bringing boxes before we were even halfway through our dinner.
Then the biggest problem....approximately 70% of our group had stomach and or intestinal distress that night and the next day. So obviously there was some problem with something in the food, whether it was the sauce or the preservative on the lettuce or whatever. That is completely unacceptable. If only 1 person had a little distress, I wouldn't attribute it to the food, but since about 70% displayed varying degrees of nausea and other issues, I think that they need to be checked out by the health department to make sure that the refrigeration is sufficient and that shelf life is checked regularly.
Needless to say, until such issues are addressed, we won't be having any more corporate meetings at Genji!
Favorite place- now LEAST favorite place due to Manager – I have gone to Genji for years. The food is fabulous, no doubt. But, last I went, my order was taken wrong. I was there on my lunch and had little time. Instead of extra mushrooms, which I ordered, I got "extra vegetables" (onions and zuccini.) This was dumped on my plate. I told the waitress the order was wrong and she said they could prepare a whole other plate. I said no, just leave it. Don't have time to wait, will deal with the error. She comes with the check which is charging me for the mistaken order. I tell her I did not think this was fair, not my error, I would gladly pay for the rest. She had to get a manager. By this time, I have eaten at least half the meal. The manager comes over and I tell him these veg were dumped on my plate, not what ordered, etc. Didnt think I should pay for what I didnt order. He says, he will give me mushrooms that I ordered, but he will have to bring a plate over and I will have to pick all the vegetables out and put them on the plate first. Really? My lunch is over by this time, I am gonna sit and pick onions of my plate? Whatever, I paid but I have to say being in Management, the worst service EVER seen given by a manager. Clearly they have enough business and don't need mine anymore. PS I am sure you get people "in that location" who are trying to get a free meal- but I was a regular wince Livingston Ave, and I tip well. So goodbye Genji!
Don't bother making a reservation – We made a reservation for seven people, several days in advance of the night of our 8:15pm reservation. We arrived and checked in with Ginji's Host at 8:05pm. After waiting until 8:50pm, we inquired with the Host and were told "Sorry, we're behind with our 8:15 reservations, you're the next to be seated". We were seated at 9pm. 5 minutes before we were seated, I noticed a party of seven just came in the door. They were seated five miuntes after us. Poor, poor, poor, poor reservation making and keeping. Don't bother to go there EVEN IF you have a reservation unless you bring your own appetizers so you don't starve before you're seated and served.
genji japanese steakhouse – this place is my favorite place, the food is amazingly good, always hot and always taste fresh. i would recommend the Yum-Yum as the salad dressing, it comes with a dressing on it but you can ask for the Yum-Yum. Also the chefs are very entertaining!! i love to watch them prepare the food. i have never had a problem with any of the times i have gone. usually when you haev a large party that add tip into the check and when its less then 5 in a group the tip is seperate. i would recommend making reservations ahead of time. this place is awesome!
The worst service EVER!!! – A party of 14 with reservations to celebrate a birthday. To start the party was separated. All but 5 were seated together. The other 5 were seated beside and had to wait for the other seats to be filled before we could order. Once the others arrived, they ordered from the bar. We had to wait on their drinks to get to the table before we could order. By the time we ordered the rest of our party, seated at the other table has already ordered, been served the broth, salad and the chef had started cooking their food. The waitress was not friendly or attentive. She did not give refills on our drinks. The hot tea was cold, one in our party of 5's ordered was not correct and the did not correct it until the meal was over. By the time we got our meal the rest of our party at seated at another table was already done with their meal and had their to-go boxes sitting in front of them. They watched us eat. The person celebrating their birthday finally go the "birthday package" that we ordered but the "package only included a pineapple section and one waitress beating a drum. We were so disappointed in the service that I refused to pay the 15% that the said they REQUIRE regardless of the service received. I paid 10% as the chef generally was ok. The waitress insisted that we had not paid the check in full and that is was "short. I paid the bill plus 10%. She called a manager that ran over to me and hovered over me demanding the rest of the "required tip". He would not even listen to the reason why the tip was less that they required. I left the money and bill and left the building. Two of the managers ran after me like bouncers and demanding the money. I went back into the resturant and tried to explain was the tip was not as they so call required. He still would not listen. I told him in a very calm way to call the police to solve this as they would not let me leave. After about 5 minutes he said he would accept my payment and then followed me out of the resturant and while other customers were coming in and the rest of our party was in the parking lot, he yelled at them all and told them that none of them were allowed back into the resturant. They were all banded because they were with me. Very unprofessional. And uncalled for. I paid the bill and more of a tip than was earned in my opinion. None of us will ever go to this resturant again and I plan to tell everyone I know about me visit to the establishment. DO NOT FREQUENT THIS HORRIBLE PLACE.
Great show, great dining experience – at the same time the chefs skillfully prepare your food they make a make a spectacular and entertining show of it. It is one of the neater things about the japanese and their love of cooking that intrigues me
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