Columbus >Food & Dining > Genji Japanese Steak House
2045 Brice Rd, Reynoldsburg, OH | Directions 4306839.937191 -82.830389
Neighborhoods: East Columbus
Bad Service Rude Managers – Genji's is a fine place if you never have a problem with service or food. "The customer is always right" does NOT exist at Genji's. Anytime there is a problem you're just screwed the managers argue with you about your experience and the staff just blames the managers. I would NOT recommend Genji's they're over priced anyway and there are a ton of other "Japanese Steak Houses" in Columbus that serve the EXACT same thing. Genji's is too full of themselves they think they can treat their customers any kind of way and get away with it lets send a message to them that they need to respect the customer and realize we keep them in business!
GREAT PLACE TO EAT!! – The show the chef's give is wonderful. I told my podiatrist about The Genji and they loved it so much that they are now regulars. His kids as well well as do mine think it's a great place to eat. Great food and great surroundings. However if you want to cut the wait down make sure to make a reservation.
The best!! :0) – I love this place. It has always provided the best Japenese food since I was little and they were located on Livingston Avenue. It is hard for me to believe that hair could possibly get into your food when the chef is cooking right in front of you and no one else had hair in thier food.......looks like someone didn't have enough funds for thier meal. And to the other negative comment,,,,,have you ever heard of a reservation, it gets you into the restaraunt quicker.
Awsome food and service! – To those who are wondering why they hade to wait so long. Its because you need to call and make reservations! anyway. I've been going there since I can remember and have always gotten right in and seated. But if you don't make reservations then you will most def. have to wait. Either way its worth the money and the wait. I caint find a bad thing to say about this place.
DO NOT GO TO GENJI ON BRICE ROAD! – We got to Genji for dinner and had to put our names on the waiting list. Twenty minutes after we got on the list, a group of teenager boys came in and started flirting with the hostess. She put their names on the waiting list, then seated them right away, and left us still waiting. Our total wait was 45 minutes. We brought it to the manager's attention and he was rude and non-helpful. He got very angry and argumentative with us. When we finally got seated, our check was $64 before tip for two adults and a child -- Very expensive for mediocre food and rude service. Take the little extra drive and go to the Japanese steakhouse on High Street across from the Convention Center!
Favorite Lunch spot – I love Genji for lunch. Usually busy but never wait for more than 15 minutes for a table. I recommend getting double rice so you have enough to take with you for another meal. :-)
Good food, lots of fun!!! – I have lived around Columbus all my life. My daughter's birthday and mine are 6 days apart. I don't know how many years we've been going to Genji's for our combined birthdays. The atmosphere is always fun and I always laugh at the antics. My son asks to go there for his birthday as well (he's 25). The yum, yum is out of this world. The food is good and there is always plenty to take home.
WATCH OUT FOR HAIR! – I recently had dinner at the restaurant with 5 other individuals. My daughter found 3 hairs in her food and of course couldn't continue eating her meal. The management staff refused to take her meal off the bill. The manager was unprofessional and unreasonable . After disputing the incident the night of dinner, I contacted another manager the following day, who also refused to adjust the bill further or give some type of discount for the next time I would dine. I was basically told that they couldn't believe the story that hairs were found in the food, even when there were 5 other witnesses to the incident. When I asked to speak to the owner of the restaurant, they refused to give me his contact information.
I am appalled at the manner in which my party was treated and the poor customer service of this restaurant.
Food is sub par – We just moved from Chicago, and we were looking for a fun Japanese steak house. A neighbor recommended Genji. We were very dissapointed. The sushi was tired. The ginger dressing for the salad was too gingery. They didn't even have a teriyaki dipping sauce with the food. We will never go back there again. My kids didn't even have fun there.
Best Food, Best Yum Yum, Courteous Staff Too! – Okay, this place is awesome! My husband and I come here for any birthday or anniversary. The staff is always friendly, and the food is amazing. They offer a different variety of options, but I love the combo dinners. The chefs are fun to watch. They have 2 locations, on on Brice Rd. and on Sawmill Rd. I've been to both. If you have a large party, the Sawmill location may be better as it is bigger with a large waiting room. I usually do not like asian food at all but this was totally different. Quality cuts of meat and they can make it any way you like. I always forego the mushrooms and bean sprouts and they just give more to the other guests. If you want a nice dinner, check out Genji. -And don't forget to try the "yum yum" sauce!
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