Columbus >Women's Clothing > Alan Ray & Co Bridal House
2700 Billingsley Rd, Columbus, OH | Directions 4323540.112517 -83.087891
TUES-THURS 12-8 ; FRI 12-6 ; SAT 9:30-5 ; CLOSED MONDAY ; CALL FOR SUNDAY HOURS
great customer service. – i liked that they did not try to upsell. I told the women about how much I wanted to spend and she stayed within my limits. They had a large selection of dresses, and I found the perfict one.
I really like that she did not try to tell me what "I wanted". If I would of said I want a black wedding dress(I don't) she would of showed me black dresses. She showed me dresses that fit what I asked for, or what fit the type of wedding I was having. Also I was her only focus. They did not try to push anything else on me, and they did not act like I was taking up there time.
Worst bridal shop in town – This is not the place to spend your money on a wedding dress. The staff is rude, inconsiderate, and has an attitude like you're a burden. I don't know who the last couple reviewers are, but their experience (all positives) were an exception to the rule. Everyone I've talked to said the same thing - "they don't treat people with any respect, they're rude, etc." but I tried anyway. After finding the right dress, Alan Ray sold the sample but didn't bother to call to let me know...I took a 1/2 day off work to drive up to the store only to find out the dress was gone. Finding the right dress is so important; who wants the hassle of such incompetence. TAKE YOUR BUSINESS ELSEWHERE.
Best Bridal Store and Selection in town – I have been to several bridal stores all over Columbus and Cincinnatti, in search for the best bridal gown and bridesmaid dresses. Alan Ray Bridal far exceeded my expectations, and everyone I know highly recommends this store. They have the same selection as Bridal and Formal in CIncinnatii as far as bridesmaid dresses go, and the staff cannot be beat. I am not the type of person who gets online to rate any company, but after experiencing awful stores like Wendys Bridal, I feel it is necessary to tell others about my great experience with Alan Ray. The wedding experience is crazy enough, the last thing any bride needs is to be treated badly by the rude women at Wendy's Bridal who feel it is your pleasure to be shopping in their store.
COULDNT HAVE ASKED FOR A BETTER EXPERIENCE!!!!! – I would recommend Alan Ray Bridal to every girl who is planning their wedding!! Excellent service, courteous staff, great selection of dresses and took the stress out of picking dresses for a large wedding party. I bought everything here, my dress, bridesmaid dresses, flower girl dress and all the shoes and everything came in as it should and the staff couldnt have been more helpful. Alan Ray Bridal cannot control shipping, they wait on their vendors to tell them when it is being shipped. I've read complaints that they are expensive?!?!?! If you want a cookie cutter, run of the mill dress go to your large chains. If you want something well put together, unique, and even made just for you Alan Ray is the spot. I shopped around and Alan Ray's prices are very comparable to the larger chains and the dresses are MUCH MUCH better!!! They have a huge selection of bridesmaids dresses and that makes it easy when you have a range of sizes in your wedding party and want more then just 10 to choose from. They even referred me to my wedding planner and person for my cake. They will help with every aspect of your wedding if they can. My veil is beautiful. Alan Ray does beautiful work and is awesome to work with. He made me and my girls laugh! Again, definitly the best experience I had planning my wedding! I couldnt have asked for more.
Editorial Review – This master tailor and designer's shop is the one-stop for all of the bride's wedding needs from gowns to accessories.
BEST BRIDAL SHOP in the STATE/COUNTRY – You will not find a better bridal shop in the state or country. I had many friends recommend Alan Ray Bridal after I had looked all over the country and Alan Ray has been the best bridal shop I have found thus far. I have been to some horrible shops and am picky. The staff is amazing, they are so helpful, and accomodating and I would recommend them to anyone I meet. I have friends coming from out of town just to come to Alan Ray Bridal to buy their bridal gowns. I work for a large corporation in Columbus and know many women who have had amazing experiences with the staff at Alan Ray and the service. I am included in that. For those of you who says they are expensive, did you think a wedding would be cheap? Their prices are wonderful and the selection is great. The prices are right in line with the market-no more. Even the best bridal shops cannot control shipment on dresses. That is why you plan ahead ladies....Alan Ray in phenomenal and I can tell you any girl I know would recommend them. If you had a bad experience, you really need to take another look at yourself because I've been in there when some of you call and yell at these ladies for no reason when your wedding is over 6 months away and the dress is one day late or one week late and I'm embarassed for you. But they are so nice to you and so sweet, even though you are yelling at them. I've seen it first hand. Trust me, check them out. The staff and selection, service and prices are amazing. Feel free to ask me any more questions about them. I could give you many, many references of girls who used their shop and loved it, me being one!
Terrible Service – I ordered my flower girls dress from this store and was told it would arrive in 8-12 weeks which would allow plenty of time for alterations. However, it is week 17 and the flower girl dress has not arrived. I called numerous times and left a message. When I finally spoke to a real person I was told she would check on my order and call me back as soon as she had a ship date. I never received a call back. I went into the store in person to find out where the dress was and I was treated terribly. I was the only customer in the store and there were 4 employees sitting up front. Nobody seemed to care or want to help me. Two of these employees were horribly rude to my mother and I and I was scolded like a child, as if this situation was my fault. Nobody seemed to know what was going on and finally they told me someone had written down a couple different ship dates on the dress and they didn't know which one was right, but it would take about 10-12 days after that date to arrive. I was treated as though they were doing me a favor by letting me shop in their store.
HORRIBLE – I WOULD NEVER RECOMMEND BUYING ANYTHING FROM THIS PLACE, IT WAS BY FAR ONE OF THE WORST RETAIL EXPERIENCES I'VE EVER HAD. WE ORDERED MY SISTER'S MAID OF HONOR DRESS IN FEBRUARY AND THEY ASSURED US IT WOULD ARRIVE IN 8-12 WEEKS, IT DID NOT COME IN UNTIL ABOUT WEEK 16 AND THEN IT WAS MISSING THE WRAP. AT 3 WEEKS BEFORE THE WEDDING WE STILL DID NOT RECEIVE THE WRAP. NO ONE EVER ANSWERS THE PHONE AND IF YOU LEAVE A MESSAGE THEY DO NOT CALL BACK. THE STAFF IS RUDE AND INSENSITIVE AND THE PRICES ARE WAY TO EXPENSIVE ESPECIALLY FOR THE WAY YOU ARE TREATED.
I was shocked at the terrible service I got! – I didn't have an appointment that day but I went in to check things out. They told me they didn't have any appointments available, so I asked to just look at the dresses myself. There were a total of 4 associates working, only 1 of them was working with her client in the show room/fitting room. So I thought maybe they had other clients in the fitting rooms. When I went in to the show room, I saw they only had that 1 client at the time, there were 3 other open fitting rooms. I came out of the show room, the 3 associates were just chatting and hanging out! Wow, I could't believe it, I was a bride looking for a gown, and they didn't care a bit to help me! If you go there, don't expect good service, not even fair service. It's terrible service!!!
Very Disappointed – The staff is very superficial...acting attentive only when I had an appointment and a credit card in my hand. They wouldn't return phone calls regarding the status of my bridesmaids dresses. Mr. Alan Ray was very short with me and completely disinterested in my alterations. His staff assured me my dress could be hemmed, then when it came down to it he basically told me to just live with the length and steered me out the door. When I came to pick up my gown I didn't even get a thank you for my patronage. Not a nice feeling!!!
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