Sylvania >Household Appliances > Abc Warehouse
5515 Monroe St, Sylvania, OH | Directions 4356041.706475 -83.665939
Unprofessional – I can honestly say I’ve never had such sh*tty customer service from anywhere except ABC Warehouse on Monroe Street (Sylvania, Ohio). The return policy for most stores is 30 days with receipt. There were no printings on the receipt that says YOU CANNOT RETURN. My cousin purchased a Television from Hussein Salami on Dec. 5th 2011. He brought it home and didn’t like it. On Wed, Dec 7th (2 days later), my uncle talked to a Rodney Williams who said he absolutely cannot return it and that a NO is a NO. My uncle said he would call news media and Rodney said, “Go ahead.” About an hour later, I called and spoke to Hussein who ‘claims’ he cannot make a return and he has nothing to do with returns, won’t take this call but forwarded me to the returns desk (ask him who he transferred me to because I think ‘Matt’ might be a fake name for this man). Upon hearing that we wanted to return the television, “Matt” replies, “So you watched the tv for 2 days and now you don’t like it? Why?” My reply was, “He doesn’t like there, is there supposed to be another reason to return it?” He proceeds to ask again, “What made him change his mind that he would watch tv for 2 days and then return it?” FOR ASSUMING THAT WE WATCHED TV FOR 2 DAYS AUTOMATICALLY? Not that I owed any explanation but no, we did not watch tv for 2 days. It’s called a job, and we didn’t have time to return it right away. “Matt” claimed there was a 10% restocking fee. That was not on the receipt either. I didn’t count how many times he asked me why we didn’t want the tv but he CLEARLY was not wanting to accept it back. I told him I would take it to 13 Action News. He said, “Good for you.” I ask, “Do you treat all your customers like this?” He tells me, “I DON’T HAVE TO ANSWER THAT.” My sister then called the Heartline (something along the lines in the brochure said, “It is unlikely that you have problems resolving an issue but if you do, call this number). She also called regional manager and found a way to get in touch with Mr. Dave. Mr. Dave called back quickly to resolve the issue. I’m not sure what words were exchanged but was disappointed when he told my sister there was a lack of communication. Clearly there wasn’t with my run in with unprofessional “Matt” and Rodney’s words with my uncle. I wish I recorded the whole conversation to put on the internet to show the unprofessionalism. I’m wondering if they “record calls for quality purposes.” I would love for the Regional/District manager to hear it. Mr. Dave still fixed the situation and gave the okay for a FULL refund. Thank you, Mr. Dave.
Maybe it’s the fact that both my uncle and my cousin have accents that they thought they would outsmart the situation and tell them “No returns.” That’s prejudice. I’m wondering who trained these associates to be so heartless/cold. I’ve worked in customer service for 5 years; therefore I know how everything works (Return policies/customer care). I’m also wondering why “Matt” thought it was okay to argue with a customer. I’ve always used this motto: “Put customers first! If they are not satisfied, work with them to satisfy them. DO NO agitate them even more. Even if they do come to you rudely, you always make their experience better and they then appreciate you, your service, and your company.” With that said, I will NEVER recommend this store and NEVER make purchases from here. Why turn a simple transaction into something this unnecessary?
disgusting – so u buy a warranty then make sure they send the check (that they promised) to the right address and they turn around and tell me its an instore credit???????? aparrently i just get lied to so they can make commision pathetic
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