1955 Hubbard Rd, Madison, OH | Directions 4405741.821007 -81.048542
M-F 8am-5pm, Sa-Su Closed
Your repairman was very prompt, couteous and knowledgable. Diagnosed the problem in minutes and ordered the parts need to correct the problem and also scheduled a return appointment to correct the problem when the parts are received.
Based on our first visit, we would definately use your services again and would not hesitate to recommend you to others.
Repairman was very good. However trying to get on this website to earn the subway coupon was very difficult. If I have any complaints it is about the work it took on the part of the librarian to ge to this website. I would give the repairmant 5 stars. Your website zero.
After our 6 month old dishwasher has some issues, we were put in touch with Fred's Appliance through the manufacturer. The service tech arrived promptly and quickly resolved the issue with the door and rinse aid dispenser. He ordered the parts on the spot and scheduled the follow-up appointment. Very satisfied with the prompt service and knowledge. will definitely use Fred's Appliance in the future for any appliance repairs.
Never again. We had service done to our dishwasher a few months ago. The technician pulled it out of the space without unscrewing it from the cabinets, causing the clips to break and the unit to then have nothing to anchor it. He did the repair, shoved the dishwasher back in and left, leaving two plastic plugs on the floor that were supposed to go over the screw holes where he was supposed to screw the unit back in.
We thought the dishwasher rocked because the feet needed to be adjusted, which we did. But it wasn't right. It wants to fall out of the space every time we open the door! We finally had our contractor who had originally installed the dishwasher come in, he took a look and told us what had happened. We called Fred's and asked them to come out and fix this. After consultation with the "Vice-President of the company" they decided that they would come out but that we would have to pay for a service call and labor because the installation was out of warranty.
That may be true, but a business that made a mistake and cares about keeping its customers would eat the service call fee to make them happy. The technician's incompetence caused this problem, and they should fix it if asked to do so--regardless of the time that went by. There should be no statute of limitations on admitting to your error and making it right. That's just good business practice. We will NOT be using Fred's again.
We recently took delivery of a new range, Upon looking it over, found a button was missing. Called vendor which put us in touch with Fred's service. Had a great experience with Fred's. They were very responsive to the situation. They kept us informed all the way via the phone system. Tim arrived and was great. Would highly recommend them. He ordered the button and it arrived the next day and I installed it. Worked perfect. He did have to adjust the mount it went on while he was here.
We are very happy with the service we received from Fred's Appliance. We called the people we bought our oven from and they could not help us unless we adjusted our schedule to their availability. Fred's gave us their next open spot and replaced the needed part in one trip.
Brian the repairman arrived on time, and answered my questions regarding my dish washer. The part was ordered
and was received the next day. Very efficient!
The service was excellent. I would recommend this company to anyone interested in appliance repair.
My technician was Chris.... very courteous and professional. Chris was in an out quickly and with no mess. Fixed the problem and was on his way. Very happy with the service provided.
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