2417 State Route 60, Vermilion, OH | Directions 4408941.393949 -82.364854
Open Daily 24 Hours ; Open Holidays
Deceptive Practices – Be sure to get all information before you make your reservation - especially if you are using a debit card to pay for your room. My experience is that not only was I given an exact room rate which was to be charged to my debit card, but that is the exact amount that I gave permission for the Holiday Inn Express to charge to my debit card.
However, the hotel felt it necessary to charge an additional 10% of the entire room rate plus tax to my debit card "in case there were any additional charges to my room". I was not told of this "policy" when I booked the room. I was not advised of this "policy" when I paid for my room at check in. I only found out of the excessive charge when I reviewed my bank account online.
When I called the hotel to find out why - I was given the "policy" speech and was told that the excessive charges would be released from the "hold" within 4-5 business days. I find this practice to be fraudulent since I was never advised of the policy nor had I given them permission to hold funds from my bank account in excess of the original quoted fee.
I have made 5 attempts to contact the corporate office and I was told that they would have someone from the Vermilion Holiday Inn Express contact me regarding my concerns. That was over 9 days ago and I have not heard one word from either the general manager or the ownership of the hotel. I have asked the corporate office to act further in regards to my concerns and they have not responded back either.
Find somewhere else to stay.
Budget-minded travelers appreciate amenities like complimentary breakfast buffet and a kids-stay-free policy. – In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. In addition to the Kids Eat and Stay Free program, Holiday Inn Express offers amenities like free high-speed Internet access, in-room data ports and cable television. Upgraded showers feature multi-function shower heads, curved curtain rods and upscale bath products. A complimentary breakfast bar is available with warm cinnamon rolls and 100-percent Arabica coffee.
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