Pizza >Mama Santa Restaurant Pizzeria
12305 Mayfield Rd, Cleveland, OH | Directions 4410641.508714 -81.597242
Mon - Thur, 11am - 10pm; Fri, Sat, 11am - 11pm; Sun, closed
Great pizza; terrible service – The pizza at Mama Santa's is some of the best I've ever had, but our waitress was terrible. It took 10 minutes for her to take our drink order and another 10 minutes to bring the drinks. After my wife and I where clearly done with our pizza our waitress was no where to be found. We had to ask another waitress to find her, and when she couldn't they other waitress had to bring us our check. My advice is to get the pizza to go.
overrated – I was told this place had the best pizza in Cleveland. I was shocked by what I actually got. It was overcooked, even black on some parts. Even if it was fine the service leaves a lot to be desired. Service is indifferent to say the least. Everyone is pretty brusque and unfriendly, almost like they don't care if you come back or not. Don't worry, I won't. Soda is served in a small glass at $1.30 and no refills! It comes across as very cheap on their part. Stick with the free water they give you. To top it off they overcharged me when I used my debit card to pay.
So-so Taste but Costs Little $$ – Good pizza and manicotti. Stay clear of the lasagna. Decor a little tacky. Service is inconsistent- sometimes efficient and friendly, other times slow and a tad bit rude.
best ever – best pizza ever. if dont like dont know italian if u ever tasted it. so good. pasta is amazing there too
Best Italian for the value, and still great food – This place is actually very tasty. By no means upscale, but the pastas are fresh and the pizza crisp. The toppings on pizza are canned, or dehydrated onions, but with the homemade sauce and crust it comes out much better than expected- much better than any delivery joint.
We've had pizza, salad, garlic toast, and a couple of past dishes. All very simple but tasty, surprisingly so. And very inexpensive, a dinner for 2 with drinks is around $20.
The space has weird green, or flourescent lighting, and it's cramped, without windows,without much decoration, leaving a feeling of claustrophobia. But once the food comes nothing else matters.
Very casual, expect waits on weekends. Bottled beers (Peroni is good), and a small selection of wines.
I really like this place, the flavors and price are great. Its sickening people drop $11 or more a plate at sub par places like Olive Garden, when there are places like this, cheaper and so much more tasty.
God Eats Here – I want to sleep with mama santa. she is the best cook ever. i love her. if she was jewish i would marry her.
Good pizza. The best??? – I'll won't dwell on the negatives about the space others have brought up. Yes, the 2 person tables against the wall are not for the claustrophobic or large of build.
We purposely went at lunch due to the other reviews. The thing that ticked me off the most was, no soap in the bathrooms, just a half hour after opening. Don't they service it overnight?
Wait service was OK, but then they weren't busy. The pizza was good. I don't like burned food, so I was tempted to ask fro underdone as others mentioned, but decided to leave it in their hands, and it was fine. The cheese did appear a little dark, but tasted fine, and the crust was not burned at all.
The crust was excellent. The sauce was average. The toppings were good. The best in Cleveland? I don't see what was so special about it. Pizza is my favorite food, and I've eaten it all over the US. I've gotten pizza of this quality or better at many places in my opinion. I'd get it again if I lived close, but I don't. I won't make another trip for it.
Second worst pizza I've ever had – We went to Mama Santa's because so many people in CLE seem to think it's "the" place for Italian/pizza. I can't imagine ever going back.
1. Service was incredibly slow although they weren't busy. However, we weren't in a hurry and just relaxed and enjoyed a beer while we waited. No problem so far.
2. The salad with house dressing was a small amount of iceberg lettuce with very little else on it. The dressing tasted bottled and bland. Not impressed yet, but we came for the pizza, so no problem.
3. When the pizza finally arrived, it was burned. Not just charred on the bottom, which I look for and like. The entire thing was brown and black. When we questioned the server we were told we should have ordered it "undercooked" if we didn't want it burned. What?? You're supposed to know that burnt pizza is the standard? And why would it be? Because....
4. The pizza tasted like burned food. Period. No cheese flavor, no sauce flavor, just burned food flavor. This, they get rave reviews for?
5. We talked to the host/owner (not sure which or both), who also told us we should have ordered it undercooked if we didn't want it black. This didn't make sense to me then and still doesn't.
6. They finally removed the cost of the pizza from our tab, which is the only positive experience of the night and was due us because we didn't eat it except to taste it.
7. Although we tried to approach the problem with friendliness and courtesy, we were talked to with disdain and disrespect.
Mama Santa's was the second-worst pizza I've ever had (the first was in college and tasted like things I'm too polite to mention here). I'd rather eat frozen pizza than go there again. We're continuing our search for good Italian food and won't waste our money at Mama Santa's again.
Poor Customer Service – Although known for their relatively inexpensive prices, Mama Santa's is not the place to go if you are use to decent customer service. I have gone to Mama Santa's on several different occasions, and the sevice is consistently poor. First of all, Little Italy doesn't quite accomodate those who drive, thus parking is always a hassle. Second, expect to wait a long time to be seated, which is especially true on Friday or Saturday nights. When you finally get seated, it might take a while for the server to come to your table to take your order, and when he/she comes to your table, be ready to place your order immediately, or else you may not see your server for quite a while. The food itself, which also is slow to arrive, is o.k., but is no where near stellar and certainly not worth the aggravation, for there are many other better Italian eateries in the area, especially for pizza, which for some strange reason (other than price) they are known for. The atmosphere of the restaurant itself is small and very dimly lit (on purpose?), similar to an old house's cellar. Finally, in order to leave and pay for the meal, you have to be very aggressive in flagging down the server to get his/her attention to get the bill. Overall, given the quality of both the food and service, I would strongly not recommend Mama Santa's, unless you enjoy waiting a long time in a dungeon-like place for average/sub-par food.
Browns or Steelers, Yankees or Red Sox, Mama Santa or Valentino's....it's one or the other! – Like the title suggests, people seem to love one or the other of these rival pizza shops in the Little Italy neighborhood. For me, Mama Santa is the winner...hands down!!! I have tried Valentino's a few times and found it to be drastically overpriced considering it tastes like frozen pizza. If you like the bland, flat, stone oven type of pizza, you may be happy. I'll eat anything and I LOVE pizza, but Mama Santa's sauce makes this a no contest. Plus, Valentino's is more than double the price for a large pie. While the service is typically unfriendly at Mama Santa, especially the girls behind the counter...you'll be happier with the food.
Don't believe me??? Case Western students have created an online group on Facebook entitled: "Mama Santa's Has Taken the Place of Religion In My Life." Yes...it's that good!
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