12114 Larchmere Blvd, Cleveland, OH | Directions 4412041.487728 -81.597634
Cold and Colder – I had a bad experience with this place. They offer great services, but, the question is, " are the services really available to everyone who meets the program criteria?" They dont seem to be as willing to help poor, young, college educated homeowners as they are senior citizens. I dont know what the issue was, but I had a horrible experience when I went in to drop off an application for the furnace repair program last fall. One of the men did not seem to want to help me, and I eventually left due to the rudeness. Even though I believe I met all of the program requirements, dude gave me the run around and played hardball with me. For one thing, he should have accepted the application, reviewed it, and got back to me in writing or by phone if additional information was needed, or to advise if I qualified for the program or not. He also asked me why I hadnt paid my gas bill lately. This was none of his business though. That issue is between me and the gas company. As long as I met the criteria for the program, I should have been considered . It was a horrible day though. There I was just trying to take advantage of services available to low income people, and instead came face to face with a nightmare. He took me through all sorts of changes and when I left, I was crying. Thank goodness my furnace began to work later that evening. I guess prayer really does change things, because it was not working when I went in to CHS. I would be afraid to apply to any of their programs again. I basically feel they tried to intimidate me so that I would nt apply or continue to seek help, well it worked. I am afraid to go back in there. They offer good programs, but be warned, they're not for everyone. Their ideal candidate is poor, elderly and illiterate, or so it seems.. I hate this place, for the intimidation tactics they used to keep me from taking advantage of all of their programs.
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