13011 Bellaire Rd, Cleveland, OH | Directions 4413541.437163 -81.780232
Mon. - Sun. 24 Hours
Neighborhoods: Puritas-Longmead, Puritas - Longmead
inbred unqualified low budget operation – I called AAA for a tow, driver in rust bucket truck arrives two hours after promised time. When I voiced my concerns over being stranded in a not so nice neighborhood, he told me I should have bought a nicer vehicle so as to avoid breaking down in the first place. Really?
After climbing into the dirtiest tow truck I have ever seen in my life, and momentarily speaking with the driver, l was reminded of the movie deliverance, and convinced myself that if I heard banjos playing I would jump out of the window. I was worried about some type of small animal clawing my legs from under the driver seat, possibly a raccoon or possum that was meant to be taken home as some type of roadkill stew that was not dead yet. If there was a chance of AIDS or Cancer being airborne, it was inside of this tow truck.
AAA being so large and reputable, has to resort to using this company as its service provider, needs to rethink it's organization.
Rude and impossible to talk to – I would give them ZERO stars if that was an option. We are AAA members and needed a tow. AAA forwarded us to these jokers and we called them for a tow from home to a garage. Being on a tight budget we Googled the shortest distance to the garage. When the driver arrived, we showed him the map and requested he take us that route. He flatly refused because it didn't match his GPS. We again referred him to the map, at which point he called dispatch. Dispatch told him to book the trip as "no service" and he left.
They were rude and inconsiderate, and I will never call them again. Be warned!
Abandoned by tow truck operator – Called roadside assistance at 7:15AM promised tow by K & M to dealership in 45 miinutes - 1 hour. After two additional calls to tow company, driver shows up 2hours after original call. Me with less-than-happy-demeanor approached car and tow truck. Driver rolls down his window:
Him: What's wrong?
Me: It won't start.
Him: Why are you being rude to me?
Me: You are an hour late, I'm not being rude, I answered your question.
Him: Tell you what, get another tow truck.
And he drove off. Nice. Called K & M, Dispatcher: "Don't know what to tell you..."
Scam artists – Like other reviewers below: car towed from Market Street Square plaza on St. Patrick's Day. Some merchants said large signs in center of lot had been removed day before. $120 cash payment only to reclaim car. Plaza owner & towing evidently in cahoots as they were having a field day on March 17. Poor image for Ohio City!
These guys are criminals! – I called to get my brand new car towed which was sightly stuck on a lawn. The driver connected cables under my car and pulled the vehicle destroying the front end. If that wasn't bad enough, he backed into my vehicle and totally smashed it. All in all he caused $2500 in damages and tried denying in was his fault. He left taking some of our tools. The whole experience was frightening. This guy acted like he would kill you if you said the slightest wrong thing.
DON'T USE THESE SCAM ARTISTS – These guys work in cahoots with a lot owner & prey on unsuspecting visitors to the market. I was away from my car for 5 minutes & saw a sign advising me not to park in the lot across the street. By the time I walked back to move my car, K&M had already towed. Like the previous reviewer, I was taken to a lot, where the driver insisted on $110 cash, which I had to get from an ATM in a very unsafe location. I wonder how much of that $110 went into the driver's pocket! Next time I'll just call the police.
These guys run a scam, beware! – The towed my car today from a lot accross from the West Side Market along with other peoples. Apperently they pray on and scam unsuspecting visitors to the area to make a buck! I had to ride with the truck driver to a dirt lot were my car was locked up. The driver insisted on $110 cash, I was stranded, he sent me accross the street to an ATM I felt was unsafe, but I had no choice (well, I should have called the cops instead).
Towing – I had k&m tow my vehicle when I broke down. They where there fast, friendly and tried to get my car started instead of towing it. You dont find places like this often. Thanks k&m.
Nice Drivers, Rude Manager – The manager refused to help or even listen to our concern. To make matters worse, he hung up on us twice and said that his driver was wrong in the information he had given. I know it's a difficult job. However, there is no reason to be rude to people who have legitimate questions and concerns.
They gave me fast and accurate service – The service was fast and the driver was very very friendly. The only downside was his truck was dirty. Other than that very good service.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of K & M Towing & Automotive on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.