9977 Montgomery Rd, Cincinnati, OH | Directions 4524239.237058 -84.349974
THE ORIGINAL PANCAKE HOUSE HAS THE BEST CHICKEN SALAD..EVER..THIS IS THE BEST..MON-FRI ONLY..I JUST LOVE IT.. I AM SO ADDICTED THAT I FREQUENT THIS WONDERFUL PLACE ALL THE TIME!! AND ON THE WEEKENDS..WHEN THEY ARE SUPER BUSY I GET THE EGGS!! AND THE BEST HAM IN THE UNIVERSE..I WILL BE IN LINE SOON!! CAN'T WAIT FOR THE WAITRESS TO SERVE ME UP!!
I Loved It!! – I took my family over the weekend and we loved it. The line was out the door but only took 15-20mins to get seated. Our food was delicious. Server was nice and friendly. I didn't expect a lot because she was very busy. We will definitely be back. It was nice getting a Groupon coupon!!
Overall experience was very good!
Worst Dining Experience EVER. – To begin with half of our order was mistakenly brought out to another table. Our server, who happened to be the only positive about our experience, informed us of the mishap and assured us that our order would be out soon. Over a half hour later the other half of our order was brought out (which had been ready the whole time and was therefore cold) and we were told the rest would be out shortly but still took about 10 more minutes. By the time we finally got everything we were extremely disappointed with the quality and taste of the food. Our server told us she would talk to the manager and see what they would do about it. The only thing they did was comp the cheapest food item on our bill (which was actually the only item we enjoyed - the pumpkin pancakes) and we still had to pay for the other two entrees which we didn't even eat. Not once did the manager come out and talk with us or ask how everything was. I have worked in the restaurant business for many years and frankly if this is how this establishment operates, I can't possibly see how they are still in business.
We will never again dine at this restaurant. Don't waste your time or money.
Made-to-order breakfasts---including over a dozen unique flapjacks---stack the odds in this restaurant's favor. – In Short
Founded in Oregon circa 1953, this simply-furnished spot owes its success to its creative menu and fresh ingredients. Batters are made on the premises; a special "sourdough starter" keeps treats from tasting overly sweet. Patrons choose from eggs, waffles, crepes and oven-baked omelets, as well as signature plates like blueberry pancakes (served with or without compote), giant cinnamon-glazed apple pancakes, thin and chewy "49-ers" and the air-filled, lemon-and-sugar-topped "Dutch Baby."
You'll have to wait, but the food is great! – Far and away my favorite breakfast joint, period. I used to like First Watch, but recently their food has been, I don't know, bland. The OPH has the most delicous breakfast food around. Their Banana Crepes are out of sight. I've never had a bad meal at the OPH, so I'm a little confused seeing a few have. If you have never been here, do yourself a favor and go.
No longer our favorite – We have been regular customers since 1997, and in the last six months, we have noticed a change in the once exceptional customer service.
A case in point; I try to limit my intake of carbs. Although it's a "pancake" restaraunt, all of the food is great (the best bacon in town). When I asked the server if I could substitute sliced tomatoes for the pancakes, she stated, very coldly, as if annoyed by the request, that they would not, and she would have to charge me for them. So, I ordered the tomatoes and the pancakes, then, just left the pancakes. When we received the bill, there was an additional charge of $1.50 for three, very thin slices of tomato. (For the record, I deducted the $1.50 from her tip)
Clearly it makes no sense, and certainly goes a long way on promoting poor customer relations. So, to the "powers that be" at this location, you are likely losing a regular customer (a local resident)...and one that not only shares experiences like this with neighbors, friends and colleagues, but also has an email list consisting of over 1000 people. Remember, today's success does NOT guarantee that you won't fail tomorrow, and most importantly, word of mouth can make or break ANY business.
In closing, my rating is for the service and lack of proactive thinking on the part of management.
Now, for all of you...for a fabulous breakfast at a place where you won't be charged for substitutions, a warm and friendly environment and customer service, beyond reproach, try the National Exemplar in Mariemont or the First Watch, just up the road in Kenwood.
Are you kidding me? – I tried this place for the second time and was hugely disappointed yet again. The first time I tried it was more than 10 years ago because I always saw a line there so I figured it must be great. It was a long wait for my friends and I for average food. We were so disappointed we never went back. After reading the reviews on here I thought I'd give it a second try....wish I had not. Again, much ado about nothing. While I was there the table next to me were discussing how disappointed they were too. I understand the food takes a while to prepare, but for the lenght of time it took you'd think it would taste good. Our server never spoke to us except to ask what we wanted, the rest of the time she frowned and treated us as if we were a bother.There are much better places in this city for breakfast, thank goodness. Thumbs down!
THE BEST – I HAVE TO THE ORIGINAL PANCAKE HOUSE TWICE KNOW.THE FIRST TIME I LOVED IT , I GOT THE WESTERN OMLETE.IT WAS SOOO GOOD AND BIG IT IS HARD TO EAT EVERYTHING THEY GIVE YOU. THE SECOND TIME I WENT I TOOK FRIENDS AND FAMILY ,THEY ALL LOVED IT ALSO. THEY WERE AMAZED AT THE TYPE AND QUALITY OF FOOD SERVED THERE.A++
#1 Breakfast in Cincy – This place is AWSOME! Though you may have up to an hour wait, it is so worth it. Get there early and be one of the first in line. The food is great!!!! It takes a while to make so, I suggest to read the menu while waiting in line so you know what to order when you get seated. I would highly recomentd OPH to everyone. HUGE portions of food you don't go home hungery. Yummy!!!!
Principle, not Policy – My pregenant wife enjoyed the food so much that, after giving birth early on May 2 (at Bethesda North Hospital), she requested I get her an TOPH omelete. After standing in line for over thirty minutes, the manager informed me their policy was not to do "to-go-orders" when busy. I could sit and eat, but not place an order for my wife.
I explained my situation, and was appalled he insisted she would not get anything to eat from them. I went down the road to First Watch and was in-and-out in 15 minutes.
I understand the concept of a "policy", but the basis of any good business (especially in the service industry) should be "Principles". Things such as "the customer is always right", or "making an exception in a special situation".
I have a "Principle" : 'You don't want my business, you don't get it'
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