Matt Castrucci Nissan

(937) 434-4723 | View Website

3013 Mall Park Dr, Dayton, OH | Directions   45459

39.638410 -84.220679

 
Auto Dealers, Used Car Dealers, Used Truck Dealers  more

More Categories: New Car Dealers, New Truck Dealers, Hybrid Car Dealers

Auto Part & Accessory Brands: Nissan

New Car Dealer Brands: Nissan

Automotive Repair Brands: Nissan

Used Truck Dealer Brands: Nissan

Used Car Dealer Brands: Nissan

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From The Owners of Matt Castrucci Nissan

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Reviews for Matt Castrucci Nissan

Recommends
11 months ago

Everyone was extremely nice, very helpful, and courteous.

Doesn't Recommend
12 months ago

To start of, we will never get our car serviced here again, even though it means loosing the powertrain warranty. There is absolutely no excuse for terrible customer service and lazy employees that take over 40 minutes to do an oil change.

Today my husband and I came in for an oil change. My husband scheduled the oil change on the 15th of April.. It was set for 6 PM on 22 April. Granted, we did arrive early 5:20 PM, but we didn't get to drive out of the Service area until 6:40 PM. That seems to be an excessive amount of waiting for something that takes 10-15 minutes for someone with sub-par skills. Dont you think?

At 6:30, after over an hour of waiting, my husband got fed up with waiting and walked into the shop to ask when our car would be finished. The hood our the car was still up and being worked on, however the 'guys' were just standing around the car bs'ing. This is unacceptable! After my husband asked, they got the car out within 10 minutes Why did it take my husband coming in to babysit the employees to get the car out of the service area and ready for us to leave? I wish I could give you names, but the service summary didn't even have the technicians name on it. So I automatically surmise that it was just another person trying to get their work done halfway without giving it the attention to detail it should have received. I would assume off the lack of professionalism that the oil change was not even done correctly.

I am upset that the service was so terrible and time consuming. This was pathetic. Why did we have to experience this?

Doesn't Recommend
over a year ago

find another dealer, these guys are terrible

Recommends
over a year ago

We will be back again for our future cars.

Recommends
over a year ago

Everyone was personable, polite and very professional. Went out of their way to get us what we were looking for. We really appreciate it very much.

Recommends
over a year ago

Sales management was excellent, very customer oriented and professional and polite. Would recommend dealership to friends.

Recommends
over a year ago

Everyone was great and very helpful in getting me my car. Very polite, courteous, and professional. 10 out of 10!

Recommends
over a year ago

Outstanding service!

Recommends
over a year ago

We have had a very nice experience both times we have bough a car here.

Recommends
over a year ago

Excellent service. You guys all did a marvelous job!

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