Edmond >Assisted Living Facilities > Copper Lake Estates
1225 Lakeshore Dr, Edmond, OK | Directions 7301335.635887 -97.501355
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Please read! – Please do not take your loved ones here unless you want them to die a slow and ignored death! I have had many dealings with this facility the assisted living part, on many different levels. I have found they ignore doctors orders, they mistreat and neglect their patients to the umpteenth degree. The nurse (Heather) continually abuses patients and the DON allows her to do so, even takes her side when questioned. The facility is pretty but there is a huge lack of communication and safety for patients. Please do not allow your family members to live here.
I apologize on behalf of Copper Lake Estates and Senior Lifestyle Corporation that this review would be published in such a petty way instead of following proper channels for notification and correction. Copper Lake Estates takes pride in the care and love that is given to our residents and we work hard to provide a safe quality environment for our seniors. Our nurse Heather is in good standing with the Oklahoma State Board of Nursing and has NEVER had action alleged or taken against her. Heather is committed to our residents and their families and guide our staff to provide care instructed by that resident's physician. Our Executive Director has been in the healthcare industry for 20+ years, serving for seniors on several state long term care advisory boards appointed by her peers as well as physicians within the Oklahoma community. We encourage anyone to come to Copper Lake Estates for a drop in tour and see the difference. Our heart is as big as our campus!
The primary concern at Copper Lake Estates is the safety and well being of our residents. Families are notified of the potential harm associated with loved ones that may wander, especially with a lake on our property. No notice to famlies of the need to move within 24 hours is ever convenient or timely regardless of when that information is delivered, but we will always put the safety of our residents above the uncomfortable conversations it creates with families. Our commitment to this family has been to help them move, make referals to a more appropriate community, and we offered 1 0n 1 companionship with the resident until the family could make arangments at no charge.
Our staffing levels exceed the state requirements
Copperlake Retirement Community – While Copper Lake Retirement Community has nice facilities and it is a clean and healthy environment, it is understaffed and the people who run the community do not make good on their promises.
We moved my grandparents there about two years ago to their independent living area. It worked well until my grandmother died and we had to move grandpa to assisted living. Recently my grandfather, in his confusion, has left the facility at night. While there is an alarm, I have never seen anyone at the front desk past 8pm. When my grandfather did it again, the community called my parents in and made it clear that he had to moved. When they asked how much time they had to look, the people in charge said that day. I think it is ridiculous that given the situation they did not come forward with this sooner nor did they provide any flexibility on this issue. I understand why he needed to be moved, but my family did not appreciate being told they had no time to find a better and safer environment to put him in. We are currently moving him to Hearthstone. I was appalled at how my grandfather and my family were treated. Understanding and communication is key to any business, especially this kind. Would recommend people to look elsewhere for their loved ones care.
Fun Times! – My girlfriend and I went to the happy our at Copper Lake to visit her grandmother - they were having a happy hour and we proceeded to join in with the residents - it was pretty cool and unexpected. Anyway - just saw it on here while I was getting the address for my clients - Keep it up Copper lake. . . . and save me an apartment.
Beautiful place! – My husband and I used to run around the lake. It is so nice. We don't run much anymore, but we still keep up with the nice couple that lives in one of the garden villas behind our property. They have nothing but good things to say about Copper Lake, so I thought I'd support them in saying what a wonderful place it is. We have inquired about one of the villas for us as well when the time comes. . . we love this area and don't want to move too far away; and we love the idea of not having to cook or do yardwork too!!
Great place to live – The staff at Copper Lake will bring you food to your apartment when you dont feel good. The front desk takes care of it, talk about service.
Appreciate the feedback – I appreciate the feed back and attention given to this matter (and this review) by the Executive Director at Copper Lake. Safety and health of residents does come before making a family happy. As hard as that is to hear it is important. It is not necessary to have a front desk person at an assisted living after 8, I would trade that for extra care staff any day. Sounds like this situation was handled exactly like state regulations require. If you ever have a doubt about a community contact the state. CLE gets rave reviews.
Poor choice for seniors – If you are a senior looking for an independant living place,I would not recommend this one.Many seniors are leaving due to understaffing,food issues,other issues and the raising of rent of 7% and more.The management has seemed to not care about changing things.The manager has even resigned from her job.Just some advice from an observant relative of a former resident.
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