700 W Memorial Rd, Oklahoma City, OK | Directions 7311435.607591 -97.527123
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Meadowcreek, Northwest Oklahoma City
I returned home from vacation about a week ago to find my car wouldn't start. I was finally able to get it to Eskridge. My Lexus battery had leaked and compromised the connections. The battery was under warranty but the cable connections were not. Skip and Wes were awesome! They worked with me as the battery caused some of the damage and some was wear. I appreciate the customer service I received!
My family has owned 8 Lexuses since 1991 and they get better every year. We just got back from a vacation to New Mexico and tried out the navigation system. That's the best thing ever. Thank you Lexus.
Let me assure you immediately that everything connected with the repairs made to my Lexus were done to perfection, and the kindness of everyone on the staff with whom I spoke assured me that your dealership is a First Class operation. From the time of our arrival with the Lexus on a flatbed truck to our departure from your dealership, everything was handled in the most professional way. All of the personal at the dealership were kind and helpful. I don't believe that I ever have better treatment and kindness than I experienced at Eskridge Lexus. Further, I discovered after leaving the dealership that I had a full tank of gas and I am certain that there was considerably less than a full tank when I arrived there, yet I haven't received a bill for the gasoline.
GREAT DEALERSHIP! I have been a customer for 15 years and I was happy from day one. It has improved from great to exceptional over that time. My most recent experience was to buy a new GX. Doug Collett, the sales person, was so knowledgable and helpful. Every phone call was returned quickly. All questions were addressed professionally. The best part of the experience was he found the exact new vehicle I was looking for during a time when demand was greater than supply due to the recent tragic events in Japan. Ed Eskridge was also very helpful, professional and courteous. I suppose the reason I have continued to purchase my vehicles from Eskridge Lexus is due in large part to the quality of the employees. From the day I drive out with my new car to every service appointment, I am a happy and satisfied customer. On a scale of 1 - 10, this dealership is a 15. I will keep coming back and do not intend to ever shop anywhere else.
My husband, Ken, and I purchased a Lexus for our son today. Our representative was Shawn.
I have been in management for most of my professional career. If Shawn is indicative of the caliber of representative for your company, then I see why your reputation is so outstanding. We had decided to purchase another vehicle and completed the initial paperwork with Shawn. He took us then to Chris and it was in Chris' office that I debated whether to purchase the Mercedes or Lexus. Chris gave us complete information on the cost and comparison of the extended warranties for both vehicles.
Shawn than met with us and reassured us that this change was not the problem we imagined it to be. Ken and I debated whether the purchase of fewer miles, longer warranty, etc. was enough to cancel the original purchase and change to the Lexus. Shawn was patient and through and when directedly asked what he would do, he responded with frankness. We returned to Chris and he, too, was most helpful. This was one of the most pleasant car purchasing experiences we have had.
I wish you continued success with your dealership and applaud your choice of representatives.
The service is always professionally friendly, people always answer any question I have, even if it's a question I probably shouldn't have to ask, and the vibe is good.
So thanks to you and your team for everything, looking forward to the day when I upgrade to my next Lexus.
Mr Eskridge: I just would like you to know how pleased I am with all aspects of your dealership.I have purchased 3 cars from Eskridge Lexus, currently I have a Lexus Rx 350 2010. I am always so particular with everything especially my car or home. This past Sunday a old gal(!%#*)rear ended me on Robinson in Norman and knocked me into the car in front of me while I was stopped at a light. She had the nerve to tell me when she got out of her car not to call the police because they would arrest her. Of course I called the police. On Monday I contacted my insurance USAA and took the car up to Eskridge Collision Center. They were very busy and told me it might be 7 days depending on parts ect. I spoke with them several times during the week and of course my insurance.( It only took them 5 days). They even took me over to the Avis rental center since I was stranded. My entire back door that raises was replaced and both bumpers redone.My car looks great, also it was taken over to your dealership to reset my electronics several lights were staying on. I know these days and times often people don't take time to thank employees. I have been a Registered Nurse for 43 years and know how hard the public and their demands can be on staff. Thanks again for a First Class Dealership.Jeremy Foster was the young man that worked on my car and I believe his dad is who drove me over to the rental place. The woman who works at the front desk was also very helpful during a stressful time. Thanks again
Bought two SUVs from Eskridge a few years ago. a BMW X5 and a new Lexus. A great place to do business. give them a try.
Kristina has been our service manager for the past several years. She is very knowledgeable, friendly and courteous and is always willing and able to meet our needs. On several occasions she has been our advocate when dealing with possible warranty repairs. She is always friendly and courteous and is a real pleasure to deal with.
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