6506 N. Western Ave, Oklahoma City, OK | Directions 7311635.538089 -97.529782
Neighborhoods: Central Oklahoma City
I bought a gift card for my mom for her birthday in November. At the time it was mailed to her, she was out of town; and shortly after she returned, she called to called to make her appointment. When she spoke with Lisa the owner about booking an appointment, Lisa proceeded to tell her that they were booked until Christmas. My mom explained that she was only going to be in town through the weekend of Christmas and was wondering if Lisa would negotiate scheduling an appointment in March when she returned. Lisa was rigid concerning the gift certificate's expiration date and stated "Absolutely not.." and that it was not her fault that my mom's schedule conflicted with this expiration. My mom responded how she had recently returned from being out of town and did not know about this gift until she had come back; she was hoping she would understand and be professional which most businesses do in working with their clients. When my mom explained to me the obstacles she was facing with redeeming her gift naturally I contacted Lisa to find out why; Lisa was busy at the time so her receptionist Summer returned my call. When I spoke with Summer and explained my frustration with the treatment my mom had received over the phone, Summer proceeded to treat me in a similar manner being condescending and even mocking what I was saying with her laughter at the situation. Lastly, Lisa spoke with my mom one last time and after the horrible treatment my mom received, my mom requested a simple refund. Lisa rudely responded once again "Absolutely not" and shortly thereafter stated she was had a client standing in front of her and that "This conversation is over" and hung up on my mom. Needless to say, I would definitely not ever do business with her again and will definitely make a point to tell others to do the same.
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