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Florists >Broadway Florist
328 N Broadway St, Moore, OK | Directions 7316035.340750 -97.486700
I first visited Broadway Florist in the fall. I live a fair distance from Moore but was in the area after a wedding cake meeting at a nearby bakery. One of the bakers mentioned the florist, so I decided to check it out. The employee at the counter told me that the lady who regularly does wedding consultations was unavailable and scheduled a time for me to come back. I made the drive back and met Scherry Johnson, the owner. At the time, she seemed nice and I told her what I was looking for (1 bride’s bouquet of red/white/blue dyed roses since we’re a military couple, 1 bridesmaid’s bouquet, 3 roses for my cake and some petals for my flower girl). She said that even though our wedding was near Valentine’s day, she would be willing and able to provide the flowers since I wasn’t asking for a full-blown wedding ensemble. She said she would check with her wholesaler on the price of the dyed roses and give me a call with a total price. I thought I could trust this florist because they’ve been open over 25 years (operated by Scherry since 2006). The fact that their facebook page had 785 ‘likes’ also reassured me (I didn’t know people only ‘liked’ the page just for the possibility of getting free flowers by having the “Name of the Day”). So, I waited and waited. Once winter rolled around, I started to get worried. I tried e-mailing her & got no response. I then sent their Facebook page a message to follow-up (all correspondence professional and courteous on my part). I never got a response so I followed up with a call. The employee who answered said Scherry had been busy and would eventually e-mail me back. I got an e-mail the next day. She reiterated she was busy and then quoted me the price per dyed rose but not any price for the other items or total price. I thanked her for getting back with me & replied via e-mail the same day asking for the price of each item and the total price to pay - never got a response. I called the store and was told she wasn’t there. Again, I called back days later giving her the benefit of the doubt since it was around the holidays. This time, they said she was sick but would be back Monday. I said “Okay, hope she feels better; I’ll call back Monday.” I called back and asked why she hadn’t responded to my e-mail. She gave me an attitude and acted like she never got it, even though I replied directly to the same e-mail address she had responded with previously. She also said that she couldn’t get the dyed roses for my bridal bouquet because her wholesaler would require her to order at least 100 (although in the one e-mail she did manage to send she said she could do it and quoted the price per dyed rose). She went on to say that she was too busy to provide flowers for my wedding because of Valentine’s Day, despite the fact that I discussed this concern with her at our very first consultation when she ensured me that she could work it. Once I brought this to her attention, she said I could come to the store tomorrow. I would’ve loved to come in and get everything squared away (especially since she’d probably be nicer to my face); however, I explained to her that I didn’t live/work in the area and the time wouldn’t work. She then said that she wasn’t going to do the wedding (which was now weeks away). I said if it was too much for her, I wish she would’ve told me before the holidays & not weeks away from my wedding. She said she couldn’t do it & didn’t want my business. I started to respond but she hung up before I could get a word out. I called back; she answered. She said that I could come in Saturday at 1 or not at all. At this point, I definitely wasn’t motivated to work with her. Needless to say, I went with a different florist. She was definitely not “friendly and …ready to help” as their site advertises. “No order too big or too small for Broadway Florist?” Mine apparently was.
Not what I ordered – I am now a FORMER customer of Broadway Florist. I had a terrible experience with funeral flowers. Funny thing is I met the owner the day I placed my order, she introduced her self and said if I wasn't completly happy with the arrangement then she would personaly take care of it. Hmm. I though this was an akward thing to say but went on my way expecting to see a beautiful display at my good friends funeral. What I got was completly opposite of what I ordered. I was embarrassed to say the least. Theres nothing to be done about it now, funeral is over, my friend has been laid to rest and I got an awful last memory of a wonderful person. I guess I shouldn't be suprised though... Who in the world would give their business a 5 star "review" that disrespects a customer? Wether or not she was a "crazy customer" or not you should NEVER speak about it on the internet for everyone else to read.
Crazy Customer – What is it with this weather. We just had a customer named Lea, that custom ordered a corsage for her young child. We've already fulfilled 34 other orders. This lady, wanted us to forget the price agreed and charge what Sam's would. We asked what we could do, she wanted it for free at that point. We've been in business over 25 years and occasionally come across customers that want custom work for free, and unfortunately, Lea was one of them. She left our shop with the beautiful corsage and went to another shop that fell for her scam and gave her another corsage for free. She returned to the shop and was so out of control, we had to dial 911 to remove her. We want to thank all our customers that understand that no one can receive a custom ordered item for free. It is our goal to make every customer happy and to fulfill every order to the best of our abilities. To our business friends and vendors, we feel for you each and every time a person wants the best for nothing.
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