Tulsa >Advertising > Ups Store
1611 S Utica Ave, Tulsa, OK | Directions 7410436.138870 -95.966977
Neighborhoods: Cherry Street
Great service, friendly people! – I love the fact that the store is in my neighborhood. I've had all of my Christmas packages packed and shipped by Linda and her staff for the last 10 years or so. They're always friendly and courteous, even during some crazy holiday rush times. My packages have always made the destinations on time and in perfect condition. They even have a candy jar on the counter, just one more neighborly touch! I'd never think of going anywhere else, especially USPS!!!
One Of The Most Horrible Customer Experiences In My Life – I entered the store carrying one of my packages and there were a couple of ladies behind the counter. One of them smiled at me and said to put my package on the counter. I handed her my shipment receipt that required a signature to acknowledge the shipment with a declared value. She hesitated and then told the other lady how to process the shipment. I told her I had to go get the other boxes out of my vehicle. As I brought the last package into the store, a male employee handed me my receipt saying that he could not sign it and I would have to take it to the local main UPS hub for this service. I asked why and stated, you are a UPS store and you have the UPS logo. He said that The UPS Stores are franchised owned and they don’t sign receipts for declared values. So I was very puzzled and disappointed with his response. I told him that the UPS website instructed me to bring it to an authorized UPS center to get the receipt signed. I asked if I could at least get a receipt that acknowledged that I dropped off the packages and he
said no we don’t do that either. I said that it was ridiculous that I was at a UPS store and they couldn’t accept my packages. I, also, said to him that I could have just dropped the boxes off at a closer Office Depot location if all I needed was to just drop them. I told him that I was a UPS customer. He responded with “Well, you’re not my customer and I’ve already spent too much time on someone that I’m not making any money on”. This is when I started to assume that he was the store owner. He also stated something about how UPS has created this problem. I didn’t listen everything he was saying because I was getting angrier the more he spoke. He suggested that I call the UPS 800 number to talk with customer service and offered to give me the number. I was hesitant at first and then I asked him to write down the number for me. Then I asked if I could use a phone to call UPS customer service and he said no that he could not do that either. My mobile phone was in my vehicle. Well, I was not leaving my packages without some kind of acknowledgement that they were received by UPS. They were valuable packages and I wasn’t going to risk anything. So then I asked him if he could load them back in my vehicle for me and he said “No they were not his packages and that he could not do that”. I told him that I was sick and not able to load a 38lb package back into my vehicle again after I had already brought it into the store once. He still refused. I told him that I was going to need to call my husband to come and help me take them back out of the store. So that is what I did. I went to my vehicle to get my mobile phone and called my husband. Of course, as this experience unfolded, I was furious. So I went back into the store to wait until my husband arrived as I did not want to leave my packages unattended. Out of my anger, I did state to the man “You are a sorry excuse for a man that won’t even carry out a package for a lady”. He responded with something in which I was unwilling to listen and I told him that I did not want to hear it. So then he didn’t say anything else and I quietly waited inside the store to keep an eye on my packages. As I waited, I called the UPS 800 number that he had written for me. The representative apologized and told me the same story about how The UPS Stores are franchised owned and so forth.
I was in shock at how I was being treated by someone that is a business owner. Usually business owners want people to have positive experiences in their businesses even if they don’t buy anything. I believe its called customer service. Any person that walks into a store is a potential customer even if it should be in the future. I can assure you that this store will not ever get any of my money and I will make sure that my friends and family know about this experience at this store.
Opposite of customer service – I needed a package delivered within 3 days. I took this pakage to this store paid for next day air was guaranteed next day service. When the package did not arrive 3 days later I called to inquire as to its whereabouts the owner operator first said we gave him the wrong adress, when I pointed out that the reciept I was given has a print out of the correct adress he said "so everyone makes mistakes what do you want me to do?" I said I needed that package that he should figure out something he then let loose an expletive and hung up on me. I will never and suggest no one else should ever do business with this store or its owner again. Thisis what brown did for me it cost me $$$$'s, hours of time and unmeasurable aggrevation.
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