398 State St, Los Altos, CA | Directions 9402237.378862 -122.118445
Daily, 8am - 9pm
Neighborhoods: North Los Altos
Editorial Review – Salon offers manicures, pedicures, hair cuts, color, waxing, reflexology, facials, Mezotheraphy treatments and lash and brow tinting.
In our defense of some of these reviews, we have been in business for 17 years doing Tipper Gore's hair and MTV's show Made. We welcome constructive criticism but hope the readers know the difference between constructive and destructive. I welcome anyone to come and let us prove our service and expertise.
Bizarre administration – I agree with those you wrote negative reviews of Balisimo. I've never been to a salon where they can't make change; where they can't make appts when called (I'm waiting for a callback); there doesn't seem to be anybody in charge. I have a wonderful stylist there whom I've followed from salon to salon. The stylists no doubt pay for the space and it seems to me that part of what they are paying for would be receptionist duties. I wish she would leave.
Best Creative Color & Exceptional Hair Cut – Everywhere I go men and women are always saying, "Great color, nice haircut." I'm stopped in airports and in lines at sales counters when I'm shopping to accept compliments about my hair. Be sure you ask for Jon J and Michael Chen or just call them direct on a private 24 hour appointment line at: 650-888-8577. I am going to tell all my friends to see them. I went to see them last week at the recommendation of my boss that has used them for years. I needed the works to attend an important graduation ceremony and I wanted to change my hairstyle and color. They saw me right away and my new look is very lovely. My new haircut is terrific and so easy to manage. The whole experience on a scale of 1-10 was a 12. I can't wait to see the boys for my next visit.
Run...don't walk away from this salon – Being a recent transplant in the Silicon Valley, I have been searching for a hair salon I could call home. When I tried to get in with a stylist one of my co-workers recommended and couldn't, I thought I would try Balisimo. I was sorely wrong in going to this salon. From the moment I stepped in the door I was treated rudely by the woman at the front desk and then completely mishandled by my stylist. She was arrogant, curt and over-inflatted. She didn't listen to a thing I had asked her to do and then had the nerve to charge an over-inflatted price for a really crappy haircut. I would warn...stay away! I am not ever going back!
Few exceptional stylist save the salon – It is in my experience with the salon that the owner/receptionist has stayed in business as long as she has thru luck and a few exceptional hairdressers. The owner has no aptitude in dealing with the public and has even less skills with personalized customer service. She had brains enough to hire a mostly qualified, talented, creative and exceptional staff which carry the salon on their reputation alone. If you are lucky enough to get an appointment with the few great stylist you are in for a treat...with professional treatment, quality haircolor and hairdesign. It's too bad that the owner doesn't just eliminate her presence from the salon and hire a competent front desk person and she would have the high end salon she thinks she has now!
Don't go here! – I dropped by to pick up a product, and it was impossible to get someone to operate the register. An employee told me to come back tomorrow! The person who did help didn't listen to me and couldn't tell a conditioner bottle from a shampoo bottle (total airhead). There might be a few decent stylists there, but the people I interacted with seemed lazy and have extremely poor people skills and business sense.
My guess is that the salon owner wrote the only positive review on this webpage.
Experts in their Field – Professionals that know their field well. People sometime expect certain things from a salon, I expect specialized, custom detailed knowledge of color, cuts, style and that is what you get @ Balisimo. They cut to the chase and get you what you need, a look that emphasizes you. The colorists are experts in correction and chemistry.
Do not rely on your appointment – I made an appt. to get my hair done for a wedding more than 2weeks in advance and they not did NOT write it down, but no one in the salon was willing to help. One stylist was very disgusted at my treatment and volunteered to do my hair. This was an extremely special occasion as I was a bridesmaid in the wedding. I WILL NEVER GO BACK TO BALISIMO SALON. I could'nt believe their salon was featured on an MTV special. There are so many other excellent salons in Los Altos and the Bay area and the MTV crew just decided, for reasons unknown to me, to pick Balisimo. The salon owner should teach his/her staff common courtesy & class. L.A. residents will not tolerate poor treatment.
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