12295 SW Millikan Way, Beaverton, OR | Directions 97005-213145.489982 -122.803084
Mon 08:00 AM-06:00 PM;Tue 08:00 AM-06:00 PM;Wed 08:00 AM-06:00 PM;Thu 08:00 AM-06:00 PM;Fri 08:00 AM-06:00 PM
Neighborhoods: Central Beaverton
In response to KrisT209. Your description of the way you were treated is typical of this forum. You can say anything and that is the way that it is. Or is it? If you have a legitimate position here you should utilize the Better Business Bureau arbitration program, there could even be some financial compensation in it fer ya.
Original message: "Spent over $4000 in transmission and rear differential repairs. Once the transmission was fixed, noticed leaking, and immediately took it back in. They told me it was access transmission fluid left from the last time. Then told me I had a rear differential problem. This is where the nightmare really started. Communication was horrible. Pete did nothing but talk down to my wife and I. During the entire process it was unapologetic. You would think as a paying customer, I wouldn't have to call in daily for a status update of my vehicle. As another customer on here has stated that as soon as they "fixed" a problem another one appears which doesn't seem to fall under warranty or they can't confirm it was them and take responsibility for their fault."
In response to AllTrans, people have the right to know when people have been mistreated or have had a positive experience. As an American I have the ability to speech and as a veteran I think I've more than earned my right to do so. My bad experience has nothing to do with anyone else that posts on these forums. And giving negative light to City Search does nothing but re-enforce your business in a negative way.
However my *displeasure* is not in response to faulty work, but abysmally poor (ie nonexistent) communication, sub-par customer service (still being talked down to), untimely work, astoundingly inaccurate cost and repair time estimates, and suspiciously compounding service requirements. There is no faulty work to show; the repairs were performed as stated. I maintain that I feel I have been burned, and have found others to do business with since. I prefer to move on, and keep my honest (subjective) reviews available for researching consumers, rather than engage in further confrontation.
thank you city search, I found my transmission shop – I have a 2006 f 150 that had a real loss of power. I was diagnosed at another transmission shop at needing to rebuild or replace my transmission. With the price I was quoted I wanted to get a second opinion. so i got on city search and took it to Beaverton all transmission. After road testing my truck The real problem wasn't my transmission, It was a collapsed exhaust system due to a defective catalytic converter, which made my truck have a loss of power. I had to find a mechanic but it was a whole lot cheaper than a transmission replacement. Thank you Pete, you guys didn't get my business this time, But your honesty will bring me back in the future.
Good guys – I recently took my Dodge Dakota in because the tranny was having issues with grinding in 1st and 2nd gear (it's a manual). Pete was very helpful and upfront about the potential costs. When they took it apart it ended up on the high side of the cost spectrum, so Pete offered me several options including sourcing my own replacement tranny and clutch. I went by the shop (without telling them I was coming) and they immediately showed me my tranny, including the damaged gears and the worn clutch. Since their parts costs were rather high I decided to get my own parts and they gave me a great deal on the labor. I doubt they made any profit, but they stuck to their word and I highly recommend them based on their honesty and integrity.
A shop with honesty and integrity – My 2004 Honda Civic was having some troubles and I had taken it to multiple transmission shops in the sorrunding area, all of them told me that I needed a new transmission or have my rebuilt which I did not have the money for. I ended up going to beaverton transmission to get their opinion, they did find something wrong with it. I discussed my money situation with them and they recommended that I should try going to the Honda Dealership to see if my warranty would cover the charge of fixing it. Which it did, so I had my car fixed for free. Not only did i get great customer service but I found a shop that truely cares about people and are honest. They recomeded me to go to Honda knowing they wouldnt get my buisness if Honda fixed it. It is hard to find honest people now a days, so i know where i will be going if I have any other problems with my cars :D
beaverton transmission saved my buissiness – I am a contractor and if i don't work i don't make money. I have a e-150 van with an automatic transmission that was't shifting properly. I pulled in a half an hour before they closed. I explained my problem about my situation of needing my van for work, and they pulled my van in to the shop and found that i was low on fluid because of a faulty seal. They stayed late to replace it at a very reasonable price, and had up me going to the next job. I really believe that Beaverton transmission went far beyond my expectations for customer service. they gained a customer or life.
do not recommend them for any work – got my transmission replaced from beaverton auto transmission. 2 weeks later, got it checked from them that there were no leaks, and they gave a 6 months warranty on the work. 3-4 months later, I discovered that the transfer case was leaking. Went back to them, and they said the warranty was onlly for tranmission. The transfer case never leaked before, so if they screwed up the transfer case while replacing the transmission, I would expect them to own that and work on it under the warranty - but no arguments work with them.
Please be careful with the warranty. If they fix something and break something else, you would think it should be covered under warranty - but NO.
these mechanics now what they are doing, they did my transmission and it works great – so i was having some transmisson problems, and my 2002 ford escape had some shifting problems and they said that it was a comman problem with ford escapes. they told me it was mlps (manual lever pisition senser) beverton transmisson had my car done with in a days time....... if i have any more probems with any of my cars i know where i will take them
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