15400 NW Greenbrier Pkwy Ste A20, Beaverton, OR | Directions 9700645.525002 -122.835561
Mon. - Fri. 7am - 6pm;Sat. - Sun. CLOSED
Neighborhoods: Cedar Hills - Cedar Mill North
Do not use this company unless you read the entire lease and understand it. 1st they brought out a higher end machine than the one we had discussed. The other people are right. The lease increases each year. The over charges are based on a much lower figure than what you use. We have 2 more years on our lease and they want to now exchange it and I would have to sign a new 5 year lease. Not going to happen.
DON'T USE THIS COMPANY! A 5yr lease WILL increase annually 15% along with your maintenance contract! This will NOT be disclosed to you when we signed their contract and the lease company will tell you the vendor (Pacific Office) can change it. When you ask them to do this for you, they will say "sorry, you signed it and there's nothing we can do...unless we signed another 5yr lease"!
Their techs will show up 4-5 days later, multiple times and will tell your staff they are NOT factory trained to work on the machine(s) you have, and will blame management for not having them trained properly...BUT its all good because they are having a huge party tonight where everyone is getting hammered, of course in the office.
The only time you see your sales rep is when they want to sell you something and that's made possible by techs not taking care of the equipment you paid good $$$ for. If you upgrade your equipment early ALL remaining payments will be wrapped into the new lease, BUT they won't tell you that.
I would encourage you to contact a company that is honest and their staff actually sleeps well at night knowing their customers are being taken care of and nothing is hidden.
Watch out for Heather Chamberlain-- she will do NOTHING but screw you over. Royally. Horrible customer service, false advertising, etc.
Happy As Can Be! – Terrible Company, Hidden charges in lease, misleading sales pitch, overall very poor experience.
Word of warning: document EVERYTHING when you want to end the lease (certified, return-receipt mail), because if you read my post and others like it, they WILL try to weasle out of ending the lease. Count on it. I could tell go on to tell you a story of the AMAZING tactics they use to pretend they didn't receive our letter of intent to end the lease, but I'll leave it to your imagination.
I can't give it 1 star because the machines operated pretty well, and we were pretty fortunate with our service techs.
But watch your lease.
I hate this company. They are liars, cheaters, and use a lot of drugs in the work place so I have heard....I feel bad for anyone that works or has a lease agreement with them. There lack of customer service and the way the treat there employee is terrible. I have heard them talk to there employees in the most horrible ways calling them names, making them cry, and executive doing nothing about it or joining in on the verbal abuse..stay far far away.
A very good company – This company appeared suspicious to me from the start from all of their radio ads over the years and the occasional drop in salesman. I tried to stay away from them.
One day we bought a Sharp MX410N PCL6 from a sister company of ours and it came in damaged. Pacific Office Automation was the only authorized dealer so I held my breath and gave them a try.
To my amazement they have excelled in each and every step along the way. This machine did not come from them but they were most helpful at getting it going for the least amount of cost to us. They sent the appropriate tech's out here to address the problem--hardware/software types. They were always punctual and they always went beyond the call to get our issue resolved.
Now, we are under contract which I feel is reasonably priced.
They are here for us and even this morning when I called and told them it was not urgent the best guy--his name is Able-- was here in about an hour. He did a great job as usual--troubleshooting and resolving the issue.
I have great things to say about Pacific Office Automation.
They are a top notch company!
What a ripoff! – Man, this is the first time I've ever written a bad review for any business--as a business owner, I understand how damaging they can be. However, I'm completely rankled after my shady experience with these guys!
I contacted Pacific Office Automation about supplying me with a printer for my small business. The lease agreement was $99/month for 60 months. Yep, five years, equalling almost $6000. I emailed the representative I'd been in contact with and asked how much the printer would cost if I bought it outright or put a large down payment on it, since $6000 over five years seemed pretty intense. His email back said "It is better to lease because you can upgrade as your business needs change and write it off as a business expense." That's all, didn't answer my question at all, which roused my suspicion. A quick Google search informed me that I could buy the EXACT SAME PRINTER from zapcopiers online for $2400. Free shipping, delivered within a week. That's just over a third the price for the same thing. I called him to talk to him about it, and he told me that they sell the copier for $4000, but he ended up offering it to me at cost, for $2600. At that point, however, I felt like he'd been neither honest nor forthcoming with me, and wanted nothing more to do with them! If he'd simply answered my (very straightforward) question in the first place, I never would've looked online and we could've avoided the whole thing. I feel like they blatantly tried to wring the most money possible out of me, instead of offering me their product honestly at a reasonable price.
On the upside, zapcopiers is awesome!
biggest scam artists in portland area – this business is an absolute joke. they installed parts in my printer that i didn't need. they didn't even ask me ahead of time. they charge outrageous rates. i wrote down the guy's time and he blatantly lied and tried to rip me off 15 minutes, which equals $30. on top of everything, he tried to walk out the door with nearly $500 dollars and the problem i called him in for wasn't even fixed! seriously DO NOT EVEN ATTEMPT TO USE THIS BUSINESS! YOU WILL REGRET IT!
Don't – If you like "used car" slimy sales experiences, poor customer service, verbal agreements that never make the paper contract, toner that is complete junk, incorrect calculations for CPC, inflexible billing terms, sales reps that do not follow up....ever.....after the contract is signed, then definitely go with POA.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Pacific Office Automation on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.