Red Rock Coffee Co

(650) 967-4473 | View Website

201 Castro St, Mountain View, CA | Directions   94041

37.393660 -122.078880

Open Hours

Mon - Thu, 7am - 10pm; Fri, 7am - 11pm; Sat, 8am - 11pm; Sun, 8am - 5pm

 
Wholesale Coffee & Tea  more

Neighborhoods: Old Mountain Views, Old Mountain View

less
 
 
Red Rock Coffee Co
Red Rock Coffee Co
Red Rock Coffee Co
Red Rock Coffee Co
Menu
Drink Coffee, Save Money, Coffee Tastings, February 2, March 9, April 13, May 18, Mas New Coffee, First, We Present the Latin American Coffees., Second, Here Is Our African Offer Sheet., Stop in for a Cup or a Bag... more

Reviews for Red Rock Coffee Co

Doesn't Recommend
1.0
over a year ago

Welcome to Twilight Zone "No You Can't Have Steamed Milk" – I am a coffee lover, we have a grinder, a Pavoni, and a number of other ways we brew coffee at home, so I can appreciate a cafe that takes pride in their beans, brewing methodology and offering their clients options. But today I found that the manager of this cafe to be ignorant when it comes to giving the customer what they want, especially when it's a simple request. I drove from Millbrae to attend a biz tech conference and of all the cafe's in Mountain View, I chose Red Rock. I decided to get the "pour over" style (the clover method) and asked if I could get steamed milk poured into it. They replied no. I asked if I could get a cup of steamed milk on the side and I would pay for it. They said no. I looked at the cashier, and the guy who would be brewing my coffee, I said all I want is a cup of coffee, and a cup of steamed milk please, and how I drink my coffee is really my business. Well, then, they called in the manager. A young guy who already appeared as resistant to me. I asked him why they couldn't accomodate my simple request. He couldn't even answer me, really. It was Twilight Zone today, people that can't manage a simple request like please just brew my coffee and give me a side of steamed milk. the most resistant staff I had ever met, and the manager, he was immature and inept to manage it, and even offer me options. His option was to ask me to leave. His ego was bruised, and he was more concerned about himself, then running a business, and earning revenue for this cafe. This cafe can't afford to get cocky, $3.00-$7.00, plus $15.00 for coffee beans is what the owner lost today. In this economy, with so much competition especially in Mountain View, they can't afford to LOSE, and all I wanted was Black Brewed Coffee of the Las Palomas and a side of steamed milk. I'm the customer, and how I want to drink my coffee is my business, who are they to tell me HOW I should drink a cup of coffee? I'm so turned off, I'm happy to leverage my social media skills and tell the world on all local listings, Yelp, Twitter, Foursquare, Facebook Pages, and my Facebook Profile how poorly I was treated and not to come to this place. The owners of this establishment should train their staff to please the customer (if it's reasonable) and ordering a side cup of steamed milk IS reasonable. The manager said I caused a scene. I did not cause a scene, I asked questions so I can "understand their logic" behind their "no's" over giving me a side cup of steamed milk. The manager asking me to leave was LOW brow, and he shouldn't be running a business if he can't win a customer over.

Recommends
5.0
over a year ago

Coffee with entertainment! – I was walking downtown Mountain View at night and found this great place to have coffee and be entertained with music at the same time. I haven't seen a coffee place with entertainment. It was great!

Recommends
5.0
over a year ago

New owners you can't beat! – Since the new owners came in the food is amazing and always surprising! Their drinks for the christmas holiday are delicious. With music every Monday, Friday, and Saturday I always have something to do. Free wireless internet and friendly customer service creates a community I've been waiting for. Thanks Rock Red!

Recommends
4.0
over a year ago

They try harder – It seems the new management is making some good changes. It's clean and the service is much improved. The coffee still rocks, and the food seems to get better and more comprehensive each week. Wi-fi works great now, and their is music 3-4 nights a week now. Great place for coffee and hanging out in Old Mountain View.

 

Write a Review for

Red Rock Coffee Co

75% 100 8 4 Votes
Get Directions
Your Friends

Sign in with Facebook Sign in with Facebook to see what your friends are up to!

Add Blog Post

Add your blog review of Red Rock Coffee Co to Citysearch

Do you have a review of Red Rock Coffee Co on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:

  • 1. Include our image link in your Red Rock Coffee Co review blog post.
  • 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
  • 3. We'll show a link to your blog post from the Red Rock Coffee Co page on Citysearch.

The Linkback system is free and automatic. It's really that easy.

Read our FAQ for details.

Image Link

To link to our business profile page, copy the html below to your web page.

Red Rock Coffee Co on Citysearch