30050 Sw Town Center Loop West, Wilsonville, OR | Directions 9707045.301189 -122.765710
Swimming with the sharks – The local Wilsonville staff is nice enough. I've not asked any exercise questions or used the exercise equipment a lot as I joined largely to access the swimming pool, so I really can't comment on anything but the pool and membership policy. The swimming pool is well maintained and quite pleasant on a hot summer day now that the heater is finally working, but I was mislead on the pay as you go, $9.99 every two weeks no (signup) fee summer access to the pool. The RCC (recurring charges to your credit card) has a non-refundable Annual Fee that kicks in exactly on the 3 month aniversity date.
So how is it that my wife signed up with two "in town for the summer" college students at her side clearly intending for short term summer swimming access on the FRIEND / FAMILY ONECLUB BIWEEKLY PMT PLAN end up with 4 X $29.99 = $119.96 annual fees being deducted from our credit card as we near the end of the outdoor swimming season?
Seems that piece of information was:
- not stated on the hallway entrance sign touting no (signup) fees
- not mentioned by the friendly sales representative
- not stated when my wife asked if there were any additional fees
- not highlighted in green on the printout contract we received after signing up
So the contract "clearly" states there is an annual membership fee the rude corporate "will not refund" agent said. If it is so clearly stated why is (per local staff) "everyone calling in" now that the annual fees are being deducted?
Perhaps it has to do with the way the contract was signed? My wife signed an electronic contract. The copy we received after signing shows her signature twice but is actually an electronically duplicated image of the same signature. I will have to go in and see what the electronic contract looks like.....
The local manager says his hands are tied, he is unable to do anything. But certainly he can. He is in charge of the sales staff. How hard would it be to have new members initial the the annual fee, like they do when you waive insurance at the car rental agencies? Or would that negatively impact sales? Seems that if "everyone" is calling in there is a crying need for some process improvement.
Why would the staff be shaking their heads yes when my wife (on site at the front desk speaking to the corporate agent on the phone) clearly stated that this was dishonest?
If the terms had been clearly stated I wouldn't be negatively rating the Bally Total Fitness in Wilsonville. I'd be in bed sleeping like most people are doing at 4AM.
This budget gym trims the fat off its patrons at streamlined facilities. – The Scene
Most Ballys stick to the basics for their design. Televisions broadcast silently above multiple rows of cardio machines; mirrored walls act as the primary decorative components. But thanks to high-energy television ads and low-impact membership premiums, this national fitness chain has steadily attracted a clientele bent on saving money while losing weight or gaining muscle.
Using fairly standard strength-training equipment and/or racks well-stocked with free weights, the best of the trainers here, who are classified at four different levels, can be as skillful as those found at costlier gyms. For group classes, signature exercise options include Spinning and Powerflex, as well as a number of patented routines inspired by Tae Kwon Do.
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