475 SE Baseline St, Hillsboro, OR | Directions 9712345.520159 -122.983122
Mon-Fri 8:30am-6pm ; Sat 8:30am-5pm ; Sun Closed
Great Service – We need a bag for our commercial vacuum, and I as not able to find one anywhere. Our employee suggested I call Hillsboro Vac & Sew. They had exactly what I was looking for and we picked an extra bag. They have a large inventory, and when I called verified they had the bag I needed prior to me making the trip over to their store.
friendly and helpful, saved us a bundle! – We took our vacuum to "another store" for a tune up because they had advertised it for $49.99. With vacuum in hand, I asked what was included, I was told the $49.99 was only for the labor...with parts it was going to be $125! So we just had the other folks change our belt (which was broken) and I later went to Hillsboro Vac and Sew to buy the filters that I was told I needed. With bags AND the filters it only came to $20.00!!! They were simple to change myself and the nice gentleman at Hillsboro Vac and Sew saved me even more by showing me how to cut my filter to shape from a larger sheet of filter material. I will be doing business here from now on!
Thanks so much!
Top Notch Service - ALWAYS! – Hillsboro Vac 'n' Sew is THE business to take your sewing machines for service. And if you need a used machine, if they don't have it, they can help you find it (like they did for me)! I depend on my 2 Pfaff's for my business and have used Hillsboro Vac 'n' Sew for years. I have always been treated well and am always pleased with their service and repairs. Any delays are parts oriented. This is a Top Notch business who has been in Hillsboro since 1973. You don't thrive that long without taking care of your customers!
They are great. – My Brother Embroidery machine timing was off and I was in the middle of a big project and needed my machine asap. I made a lot of calls everyone was 2 to 3 weeks out. They were able to fix it in a couple days and it worked great. Then I messed up the timing again. (My fault and they fixed it again with same day service.) Ron has been very freindly to me and always helpful.
Horrible customer service. drunk rude employees lieing owner – I bought a dirt devil from them that as the time I didn't realize was faulty. The employee blamed us for the issue without listening to what happened, also there was an extremely pungent oder of beer on his breath. Very unprofessional. I continued to buy belts to fix this issue but they kept breaking on me, the employee again smelling of cheap booze blamed me even when the belt broke when I started it up, saying I was running over "clothing" when I was cleaning bear carpet. dispite spending out close to 40 bucks on belts alone the owner had the audacity to charge me $28 to fix a brush and extra for new belts. these swinders ripped me off do not go to this company for vaccum needs, the owner really needs to clean up his act and fire the employee he has working there for him. Because it's costing him bussiness. thankfully not all small bussinesses are run like this one.
AVOID HILLSBORO VAC&SEW!
The WILL rip you off, this is a very very bad company.
Horrible customer service – I took my sewing machine to them on Feb 7th. I was told that it would be finished that very day, just a couple of hours and they would call me to come pick it up. I never heard from them the entire day, nor the next day. Monday (two days later) I gave them a call and was told they needed to order a part. I was never asked or informed of this initial process. I was told the part would come in 3-7 days. After a week and a half when I still hadn't heard from them, I again had to call them, and the part wasn't in. Fast forward to March 20th, I had called them at least once a week, NEVER receiving a call from them. I finally went into the store and got my machine back from them and was still charged. No discount and they acted like it wasn't their problem. DO NOT TAKE THEM YOUR REPAIRS.
Go to Stark's Vacuums. They have GREAT customer service and really know how to treat their customers.
This Lady brought in a 30 plus year old machine. Parts were just not available ( reverse mechanism was shattered from being dropped.) We went out of our way to locate a used machine from another dealer in another state, with a good part, then proceeded to perform major surgery to remove and replace her broken part. I don't know of any other shop who has the expertise and used part inventory to accomplish a repair of this nature. Most other stores will tell you it's not repairable, so trade it in on a new one.
This appears to be a case of "no good deed goes unpunished".
We did not even charge her for the used part, or extra labor required, only the standard service charge. I don't know what Starks Vacuums has to do with any of this, they don't even repair sewing machines.
This woman's husband works for Starks, so I guess she just feels the need to bash us for that sake.
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