Portland >Automotive Sales & Services > Mercedes-Benz of Portland
1605 Sw Naito Pkwy, Portland, OR | Directions 9720145.511261 -122.675957
Neighborhoods: Downtown, Neighbors West - Northwest
My husband and I bought two cars in April and we highly recommend our sales associate Jeff Glavin. He's super knowledgeable and brought us up to speed on the latest Mercedes car technology, as well as filled us in on the differences between car models/years. We shopped many other dealerships, and the difference between Jeff and the other sales associates was night and day. We are thrilled with our cars and would purchase from these guys again.
Unauthorized Repair's/tear down. – Took my car in for transmission problem, authorized an hour for them to look at it, I got a call 2days later saying that the took the transmission apart and it would be $1700 to fix I told them I didn't have the money right now and I'd come pick it up, they said it would be almost $500 to get it back into the condition it came in, Drivable. I reminded them that I only authorized an hour to look at it not to take anything apart, there should have been another phone call made to authorize the tear down....... The car only has 65K on it I would think Mercedes would good will this work first rather than making me jump through all the hoops I did to get it covered. Poor Service practices, But Hey I've heard they've SOLD, But are under the same management. :(
Nice folks – Nice people here, and everyone really seems to know what they're doing. I would only ever go to the dealership for work on my Mercedes---factory parts and trained mechanics really make a difference when it comes to these cars... Everyone I met here was very friendly and helpful.
Worst Customer Service – The worst customer service I ever encountered ... the bees are liars, overestimate the work, make you pay for something that should be covered under warranty and the manager is supporting them and if you don't like it ... too bad ... they will be rude to your face … nobody will take care of you.
There are 2 good reviews on this site which are from people that apparently did not have to deal with the service department ... I am sorry I purchased a Mercedes …
I paid $250 for a noisy roof seal that supposed to be covered under warranty … Yes Sir I did my homework … check the Mercedes’s internal Star Bulletin, order No. P-B-77.30/30b which is an internal service document and is addressing this issue due to customers complaints … these snakes made me pay for it … all it takes is some “special” oil …
Also rather than replacing a broken piece which costs $17 the welded it so they can charge one hour worth of labor … $125 … not to mention that they did not paint the weld so ... next year it will break again due to rust …
Never trust this dealer, at least – I have a 2001 ML320. First, the SUV really has some quality problems. Second, I think it's fair to say that what the people in this dealer shop care most is to make more money, not their customers. One time, a rubber band fallen off the sky roof after their repair work on it the time before. They asked for about $300 to put that rubber band back in. What can I say? And this time, the power string recall came out in Sep. 2008 according too many sites. But the service shop just did not do it in my Oct. maintenance service until it broke yesterday. Thank god I was not on the freeway. When I asked about this, they first told me that the recall was in the last day of Oct. Then they told me that they meant for another recall in Oct. And then they said they don't have to do the recall until the part actually breaks. What on earth does that rule come from?
Also, right after my last maintenance service, the console lights went on and off for some reason. They replaced my battery in that maintenance service. I though that could be causing it. But today while my car is in the shop, they told me that it was caused by the trip computer. And it will cost me $700 to replace the trip computer. Can somebody tell me how the trip computer controls the console lights?
Folks, I'm sure I won't own a Mercedes for my next car. Even if some Mercedes models have better quality, how can their service stands up to their customer?
FInd another dealer – Back in the day when this was run by Don Rasmussen and his son it was top notch, the best. Now it is overseen by people that would be better managers at Taco Bell. Poor. Too bad.
Will Never go back! – I recently went to Mercedes Benz of Portland and was absolutely ready to buy. However, I was really turned off by the way the sales person dealt with me. Basically you have to pay the price they ask and if you even try to negotiate they get very rude and snobby. I ended up going to Kuni BMW and loved the serivce I got.
Do not recomment it!
Top Level Service Department – I was very pleasantly surprised by the attention lavished upon me while a service advisor took detailed notes, and asked many specific questions.
Next, I was introduced to one of their senior technicians, Rob, who went for a long ride to try and duplicate the issues I was having. He was a wealth of knowledge about not only Mercedes in general, but my model specifically. He explained the highly technical operations of my vehicle in a way that was easy to understand and very interesting. It gave me a new appreciation for the engineering of my car.
Back at the service department, he consulted with Shaun and they got to work. After a brief stay my car was ready and I met my originally scheduled service advisor, Chuck, on this return visit. Having talked with him on the phone throughout it was a pleasure to meet him in person. Even though there was nothing left for them to do to my car, he spent a generous amount of time simply engaged in friendly chat.
The only criticism I would have would be their loaner policy. Beverly Hills offered me a replacement C-Class at no cost for the duration of my repairs there. Portland could only offer a domestic rental at my expense, which I declined.
At the end of the day customer service is there to ensure repeat clients, but there is a huge variance in what auto dealerships consider "good customer service." Having spent time in a number of dealer service centers I can say without question that this is absolutely the best service experience I have encountered. This is the kind of service you expect, but rarely receive, from a high-end dealership. If Mercedes Benz had the desire, they would do very well to use this dealership as the landmark example of how their service centers nationwide should operate.
Good People – Everyone at the dealership was extremely nice; they made buying my new car an enjoyable experience.
RE:Service Department – I made an appointment for a service on Wednesday and they call to cancel the appointment! Why do they need to reschedule my appointment? Even though they claim customer satisfaction is their #1 priority. I am not satisfied with rescheduling my appointment. Very rude.
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