Portland >Shopping >
Florists >Jealous Gardener
7843 Sw Capitol Hwy, Portland, OR | Directions 9721945.467813 -122.713820
Neighborhoods: Multnomah, Southwest Neighborhoods Incorporated
Happy New Year**AND**New Owners!!!!! – I just went to the "new" Jealous Gardener which has new owners and has relocated to Multnomah Village. From the sounds of the previous reviews, it's a great thing to have new owners and I can tell you first hand that my experience with the new owners (Melissa) was great! I walked in and wandered around not quite sure about what could help fill a big kitchen wall. Melissa was so helpful and sold me a beautiful wreath which unfortunately turned out to be too small, but they were happy to exchanged it the next day for a larger one with no problem.
I was so enthralled by the great selection of unique items--this place is a must visit! Good selection, reasonable prices, charming owners.
I will definitely keep this as one of my go to places!
Great products, but ho-hum service – I live in the Sellwood area, and tend to wander around quite often to the small shops to see where I want to drop my hard earned money. I always take a chance to shop local, so when I found this cute little garden/interiors shop, I was sure I'd found a gem. I was entranced by the great displays and encouraged by the fabulous product lines they carried, but I have never once been acknowledged in this store...not even a "Hello, isn't the weather beautiful?". I just can't invest in patronizing a business that doesn't even notice me.
Owner called me "low class" – If only zero stars were an option.
I went to the Jealous Gardener to exchange a sale wreath I'd purchased less than 24-hours before. The owner Susan refused to exchange it, even for other final sale items. I explained that it looked bad in our house and that I'd had it for less than a day.
I begged her to please reconsider, and that I'm a new customer and didn't know her policies. She told me that she didn't expect "my kind" to keep her business afloat anyway. When I asked her to explain, she mumbled that I was "low class" as she walked away from me.
Susan then said that she works 7 days a week and that she didn't want me bringing my sick child into her store. (He was in his stroller the entire time.) Then she said, "Get you and your germy kid out of my store."
When I stood there, sort of shocked, she then said she'd call the police if I didn't leave.
The owner Susan should be utterly ashamed to treat people so poorly.
Disappointing – The store front is very inviting, and the interior does not disappoint. There is a great selection of plants and gifts, ranging from garden art, soaps, handcreams, cards, and candles. The displays are beautifully designed, and the ambiance is very calming. The service is another story. I found the help to be unfriendly and borderline rude. Hopefully, this was just a bad day for the employee and our experience was the exception and not the norm.
Horrible customer service – Although the ambiance is beautiful, the customer service is horrible. After purchasing a plant that started dropping leaves immediately, I took it back within the alloted return window. I hoped to get advice on how to save the plant, but the woman working there was rude, uneducated on the needs of the plant and insulting to me from the moment she looked at the plant. Although, she ended up refunding my money, it was after much head shaking and accusations to my negligance. I will not go back to an establishment that treats customers in such a demeaning manner.
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