Portland >Optical Goods > Golden Optical
611 SW Broadway, Portland, OR | Directions 9720545.519692 -122.679678
Mon-Tue 9:00 AM-4:30 PM,Wed Closed,Thu-Sat 9:00 AM-4:30 PM,Sun Closed
Neighborhoods: Downtown, Neighbors West - Northwest
I wish I had read the reviews before choosing to get glasses here. Terrible service. Overpriced lenses. Rude employees (except for one, maybe two). Overall horrible (never-ending) experience.
These people obviously do not like their jobs or perhaps their employer, and this comes through in the service and attitude. They didn't even make sure the glasses fit my face when I picked them up. They charge $75 more for lenses than anywhere in the area, but claim they're the best. They did a crappy job. After ten days, I decided to exchange the glasses (they looked bad and weren't comfortable), which they assured me was perfectly OK under their 30-day return policy. That's when it really went downhill. They make you feel like an a#@hole for exchanging your glasses. So much that I almost just sold them on ebay instead. Oh, and they said the exchanged pair would cost the same, but in the end they billed me. Instead of arguing, I paid. I just wanted to get out of there.
Golden Optical has the best staff!!! – I went into Golden Optical recently because I desperately needed a new pair of glasses. I got an appointment with Dr. Schmitt very fast and he was extremely knowledgable and of course very friendly. I also was helped by Jessica and she made this process easy. She helped me with my insurance, and selecting a frame that not only looked amazing, but also complemented my facial features. She explained my insurance in a way that I could understand, and the entire experience was wonderful. The staff is great and you can tell they take their job seriously and have a high priority for customer care. I will definitely be going back there again in the future and would recommend Golden Optical to anyone.
Rude Office Staff – I never had a chance to meet the doctor. The women working in the office had me chased out of there in 2-3 minutes! Very rude and stuffy! They must make enough off of their over priced glasses (taking that from other entries) that they can afford to be rude and chase off a customer or two,......
Great people, great service – Over almost 20 years, George & his wife and Melody are like family. Dr. Nelson does a thorough job making sure my vision is well corrected. Melody knows what frames and features fit my style and life. They know my insurance coverage better than I do and make sure I get all the coverage I'm due. There are a lot of options for optometric services, but Golden truly shines.
What are you talking about? – I've been a customer for just about 5yrs. Dr. Nelson is great, and the staff is always friendly. When I call they answer my questions promptly. They really know what they are doing, and are very professional. I don't know their names, but the girl w/the long dark hair, the older gentleman, and the Dr. are the people I usually deal with.
As for a particularly great experience: I had been having issues w/my contacts feeling like my eyes burned when I put them in. The girl w/the dark hair knew exactly what was happening- cheap saline solutions- and put together a care package for me that included the med size bottles of solution (Bauch, Replenish, and the Clean Care solutions)...they could've just sent me to the pharmacy to spend $30 on solutions to try after explaining, but instead put together a care package for me. Haven't had a problem since!
They always check w/the insurance so when my exam is done, we can get down to business- contacts and/or glasses. I stick w/the contacts from them (buy the yearly supply- cheaper).
As for the glasses, I can't justify spending much since I only wear them at night...so I stick w/my outdated frames.
Don't understand all the negativity – I have been a customer at Golden Optical for about 10 years and have never had any of the problems people talk about here. I got an appointment quickly, the doctor was on time/thorough and I got really great one-on-one attention from Jeffrey when it came time to pick out my glasses. They always check to see what my insurance covers so there are no surprises and I can budget accordingly. I will remain faithful to this business for the quality of care I have received over the last decade.
We write our own reviews...nice... – Hi, I'm the front desk person, and I'm sitting here writing a good review for my company because I'm bored, and doing my job is just too bothersome....
Don't go here! The manager is a wench who hates her life and her job. I won't ever return. BIG mistake.
The best ever! – I have been going here for 10 years and I couldn't be happier.
Great use of punctuation... – My wife and I went to Golden Optical twice, spanning the course of about three or four years. The customer service has always been mediocre or less, depending on who helps you. It is true, Melody is atrocious! I came across these citysearch reviews while searching for new high-end optical offices in the downtown area. I find it funny that most of the reviews have similar high regards toward the doctor and extremely unfavorable reviews toward this Melody person.
I won't go into details, but my wife and I had very similar experiences with her and as a result have found care elsewhere that we are very pleased with.
I want to mention what I noticed while reading the FIVE STAR reviews for this business: the excessive and incorrect use of caps and punctuation, especially the ellipsis (...) and overall use of very poor grammar. There is an obvious use of jargon and technical vocabulary in these blogs so they sound more like a sales pitch than a review. This can only lead one to believe they were written by the staff of Golden Optical themselves, only serving to prove the lack of trust one may have in this company.
I feel very sorry for the doctor. I truly believe he is oblivious to the way his staff, especially Melody, treats his patients. I would return to this office immediately if I were to be reassured that I would never again have to deal with her. Also, I agree with other comments regarding the fact that the office needs a remodel. Start with the staff.
Best of luck to you, Dr. Nelson.
What a joke!!!!!!! – Go in to Golden and ask for the office manager, and expect THE WORST!!!!!!! Her name is Melody. I know, funny. She has a constant snarl on her face, and is not willing to work with customers about anything. A nice lady in front of my was treated like absolute garbage for wanting her lenses sent back for scratches. This Melody would not budge. I wanted to walk out of the place because I was embarrassed for everyone in that unkempt, not up to par office. but I needed my contacts. I saw patient records strewn about. Doesn't conform to HIPPA now does it??
Glasses are OVERPRICED, and the office is in major need of updating. The Dr. is nice, but the whole staff just had blank looks on their little sorry faces while this Melody acted like a complet rude, unprofessional carzy lady. They lost a patient. And I am sure continue to do so.
Good luck to this practice staying open with a mnager like that!
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