Portland >Automotive Sales & Services > All Around Automotive, Inc.
3434 Se Division St, Portland, OR | Directions 9720245.504653 -122.628973
Neighborhoods: Southeast Uplift Neighborhood Program, Richmond
I came in to All Around Automotive on Nov. 5th, 2012 and had a diagnosis on my cooling system knowing my heater core was bad.
The estimate for my heater core, radiator, thermostat, hoses, etc. was $1,474.12 and Jonnie said I had to have it all done at once. I said I didn't have the money to pay for it all to be done and she still wouldn't break the job into a couple of visits but offered the GE credit paperwork which charges 29% if you don't pay it within 6 months. I couldn't do that and didn't want to. I knew I didn't HAVE to get it all done at once so I continued my search for an automotive shop.
I went to Mac's Radiator the next day and they gave me an estimate for all of the above for $826.53. BIG DIFFERENCE. Mac's took advantage of the fact they did not have to charge as much for labor since a lot of the work is in the same area, not to mention the parts were cheaper and charges such as 'shop supplies' and 'environmental fees, etc. were less.
They need to re-think their strategy, how you figure honest labor charges, find a more reasonable parts supplier and let a large job be broken up into smaller jobs. Needless to say my business went to Mac's Radiator.
A previous potential customer
Environmentally friendly, quality work and great service!! – I tried this place because they are in the neighborhood and eco friendly and I've been taking both of our cars here for over a year now. Each time I've been in, they are super friendly and not only explain everything, but patiently answer my questions. They've even helped with pick up arrangements to fit within my schedule and I've never had any problems with any of their work. This is the place to go for any work on your car and they care about the environment too!!
Our goal is to give you the best customer service possible and value when servicing your vehicle. Thank you for your trust!
Won't go back ! – They had my vehicle in shop twice @ 2 full days each time basically for diagnostics. I needed to call them repeatedly to check status (but it always seemed to be right before they were going to call me!). They apparently didn't have the knowledge to diagnose independently ... had to consult with outside repair to have the problem explained to them so they could explain to me. 1 1/2 weeks later, plan of action would have cost me over $1600 -- took to another facility, had it repaired the same day for $154 !!!
Conversations courteous but automated responses.
Being familiar with this case we are glad to hear it got it repaired. After hours of searching, we were unable to find parts to fix the problem correctly, which is why we never gave an estimate. We appreciate your position on the age of the vehicle and understand your request to simply patch the problem. Our high standards & comprehensive warranty just don?t allow us to perform improper, unsafe or substandard repairs. Adhering to our commitment to service, the service advisor will need to consult with the technician occasionally to make sure the information is correctly conveyed to our customers. Gladly, our personal schedule allowed us to remain at the shop during closed hours to allow you a convenient pick up. It was confusing why it came in a second day, but again, we happily arranged after hours pick up for you. You said you had been to a number of shops and even those were not a good fit. We hope the one you are using will have a mutually beneficial relationship for both of you.
Best Car Shop In Town!!! – This shop rocks!!! I have been going here for almost 3 years now. As a girl who knows nothing about cars, they are very good at explaining everything to me. Great customer service, very knowledgeable, friendly and my car is always done when they say it will be. And the price is worth it!!!!! Never had a problem with something they fixed on my car. I will always go to All Around Automotive!!!!!!
Thank you for the kind words. We're always happy to take any time necessary to explain what needs to be done and why! We appreciate your business and your trust!
Trustworthy and Affordable – I took my car in very scared about what was wrong with it and how much it was going to cost me.
The lady there is very friendly and personable. She called me a couple of times throughout the day to keep me up on the findings and made an effort to remember and use my name in conversation, she also took the time to really explain to me what was going on with my car. I walked out of there feeling good, relieved and with far more money in my pocket than I anticipated.
If you need a good mechanic, I would recommend this one.
Our goal is to give you the best customer service possible and value when servicing your vehicle. We're glad you had a pleasant experience and look forward to being of continued service. Thank you for your business and your trust!
Best in Portland for CAR REPAIR and MAINTENANCE!! – My husband and I have been very happy with all the services and professional staff at All Around for over 20 years. We have had excellent service and fair prices. We have taken all of our cars here for many services and Lube and Oils. We would suggest this shop for all repairs to anyone in the neighborhood and beyond. It's also a great neighborhood for walking and eating while you wait for your car.
We are honored to have serviced all of your vehicles for many years. We look forward to continuing the relationship we have enjoyed for so long and and always, thank you for your business and your trust
Great shop ......... – I've been taking both of our cars here for the last couple of years. They keep you informed about what your car needs to have repaired rather then finding out that it's $500 more then what you expected when you pick it up. Friendly knowledgable staff too!!
Thank you for the review. We are very honored that you are pleased with our service and look forward to our continued relationship. Your business and your trust are appreciated!
excellent, fast service – My car was running fine, but wouldn't pass DEQ. They were able to help me right when I walked in, and then rescheduled for more work easily and quickly, working around my schedule. The repair involved replacing someone else's wrong part, which had caused the problem. They offered affordable payment options, and explained everything they were doing, detailing time spent on every aspect of the repair on the receipt. They inspire confidence-I'll be back!
We sure understand the busy schedules we all seem to have these days and are happy to accomodate whenever possible. Thank you for the vote of confidence, for your business and your trust.
Not worth the money – I took my car here because it's right by my house and my regular mechanic is way out in Sellwood. The first time was no biggie, they job was done right and done quicky, but it cost $80 for what I thought should have been 20 minutes of labor plus a $8 part. They explained to me that it was because they charge for diagnostics. The second time I took it in, though, they quoted me $500 for a new distributor cap and all the trimmings. For another $100 they said they would look at the carburetor, but they suggested skipping that if I was worried about cash. Something smelled fishy about that so I took my car in to my regular mechanic and those guys fixed my carb for $150, no fuss no muss. I was still out the $90 diagnostic charge from All Around, though. If there was ever anything wrong with the distributor cap I would be surprised, since this was over a year ago and I haven't had it replaced.
GREAT STAFF/CUSTOMER SERVICE, HELPFUL, EXPLAINS THINGS STEP BY STEP AND TELLS WHY – I HAVE BEEN A CUSTOMER FOR MANY YEARS AND HAVE ALWAYS BEEN WELL TAKEN CARE OF. EVERYTIME I NEED SOMETHING DONE THIS IS THE PLACE I COME FOR EVERYTHING(EVEN OIL CHANGES). WHEN THEY FIND THINGS MY CAR NEEDS OR THEY DISCOVER THE CAUSE OF THE PROBLEM I HAVE EXPLAINED THEY GET AN ESTIMATE TOGETHER FOR ME, BUT WHAT MAKES THEM SPECIAL FROM ANYWHERE ELSE I HAVE BEEN IS THEY GO THRU IT STEP BY STEP AND EXPLAIN WHY IT NEEDS WHAT THEY RECOMMENDED, AND ANY QUESTIONS I HAVE THEY TAKE THE TIME TO ANSWER. NEEDLESS TO SAY MY CAR IS IN TIP TOP SHAPE THANKS TO THEM AND I WILL REMIAN A CUSTOMER FOR LIFE. THEY ARE ECO-FRIENDLY WHICH IS A HUGE PLUS, THEY TAKE THE TIME TO CARE ABOUT THE WORLD WE LIVE IN. THANKS.
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