Portland >Household Appliances > Aaa Appliance Svc & Parts
6601 SE Foster Rd, Portland, OR | Directions 9720645.488962 -122.594711
Neighborhoods: Foster - Powell, Southeast Uplift Neighborhood Program
DO NOT USE THIS COMPANY!!!!
AAA Appliance was hired by a realtor to fix a cooktop (the burners wouldn't light) in the home we were purchasing. They came out and serviced the cooktop on Jul 17th of 2013 (the seller's had already moved out) and we moved in on Aug 17th of 2013. The cooktop appeared to be working fine the few times we used it and then stopped working on September 1 of 2013. We got the receipt from the realtor that states their is a 90 day guarantee on parts and labor and we called to ask them to come re-fix it. The tech that answered the phone was the one that serviced our cooktop and told me he found it hard to believe it just stopped working. After they made me troubleshoot a number of items and it still wasn't working, they finally came out. The tech replaced the transformer an then asked if there had been any power outages, anybody messing with the circuit breaker, etc. When we answered no to everything, he said it must have been a boil over that fried the transformer so that was "misuse" and we were going to have to pay for the part. My husband told him we would not pay for it because it was guaranteed. The tech then started yelling at my husband and became physically threatening. My husband told him to pack up and leave. The tech said the new part would not be warrantied. I called AAA to complain and they didn't seem to care that their employee was threatening one of their customers in their own home. Now, 2 days after they "fixed" the cooktop, it isn't working again. I am not sure what they think they did to fix it but it has yet to actually be fixed.
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