Portland >Automotive Sales & Services > No 1 Japanese Auto Service
703 NW 16th Ave, Portland, OR | Directions 9720945.528006 -122.687692
Neighborhoods: Northwest District, Neighbors West - Northwest
Bill rocks! Long story short, he's saved me close to $8k in the last year. Super honest w/ quality service - the best there is!
The best servise I have experienced so far – I took my car here with my manual clutch problem.
They diagnosed it quickly, explained everything in detail, quoted the price I was really happy with and replaced the clutch in no time. The best dealing with customers I have experienced so far. Exactly the opposite of the typical Toyota car dealership mechanic attitude "I know everything, you know nothing". I highly recommend this shop.
Affordable and Competent Place for Complicated Cases – Time and time again I come back to the guys at this place. The management is by the owner who is a retired NASA specialist. His lead mechanic is superb, with engineering background as well. On top of that I can afford them. Try to find anything in the downtown area with their reputation and longevity.
Honest and Superb Customer Service – Bill and his staff have shown great customer service and very honest systems approach not only in troubleshooting the root cause for my defective catalytic converter but at the same time on designing best possible resolution to the problem. My Acura RSX-S was diagnosed in Chicago originally where I moved from oxygen sensors malfunction not much of cat conv. My cat conv as Bill explained to me has been exposed to rust, salt, snow, rain, pollutants, etc. that literally deteriorated my cat conv. as confirmed by my original theory. I did ask him for some after -market cat conv and he implied that I should not trust that. I ignored his advice but when we tried to have it assembled, the cat conv did not fit. This time I did listen to his advice and just got one from him from dealership. It is expensive but it is the right size and metal components. My car is running great now. His labor charge was rational and he did extra stuff for my car. I'm planning to have my car serviced here from now on as I can trust these people. Besides, being a chemical engineer, I 'd like to see how this cat conv is assembled and its systems dynamics so he let me check on it while being serviced with precautions of course. So I highly recommend this shop for its honesty, integrity and expertise.
Great auto shop! – Bill is great. He explains things until I get them. When he can he shows me the parts involved in the repair and once he even got me under the car so I could really understand what was going on. They are willing to think out of the box and come up with inexpensive repair options that other shops never recommended. They fixed my loose heat shields quickly and effectively instead of expensively which is what the other guys wanted to do. Recently I needed AC work and he recommended a great shop. I have total confidence in No 1 Japanese Auto Service. I love my Subaru and they take care of it so I can keep loving it.
A rare gem – Honest, knowledgeable, fair, affordable, great customer service, great vibe, and an over all excellent experience. What more could you ask for? This place is definitely a diamond in the rough. Came in needing something big done (clutch) without calling ahead, they still took me in and finished the job in a day. Thanks again guys. Highly recommended.
old-school, honest repair shop. stop looking if you have a japanese automobile. – I came to No. 1 Japanese Auto based solely on the reviews from this site. I wasn't disappointed. It's no frills, no BS, honest work. You won't get up-sold and they'll give you the option of new vs. used parts. Just put their contact info in your phone and call it a day.
Fantastic customer service – We used No 1 Japanese Auto nearly a year ago to get a new engine for my partner's new car. In 3 short weeks after buying a used car, he had the engine seize because the previous owners never changed the oil. The dealership, of course, was of no assistance and being young and me a woman, we were treated like we didn't know anything. I found No 1 Japanese Auto on City Search and immediately contacted them for the repairs. Not only did they treat me like an equal (hard to come by in the auto industry when you're a female client), but they gave us honest advice and price quotes. The work was done on schedule and we were even given straightforward advice on how to deal with the warranty and dealership.
I recently bought another Asian import vehicle and, surprise surprise, am having problems with the check engine light coming on. While I have been told to visit the dealership for repairs, I have no doubt I will return to No 1 for their honest advice and price quotes as well as their excellent customer service. I wish there were more shops that treated women and younger folks this way!
Straightforward non-misogynist mechanic, what more could I ask for? – I brought my 91 Civic in about 6 months ago to have a whole laundry list of items taken care of. The over-the-phone consult was very straightforward and pleasant. More important, I never got the slightest patronizing tone of voice that many mechanics seem to adopt when talking to female clientele.
Their estimate was about 25% lower than Clarke's Honda quoted me over the phone for the same scope of work. Fast turnaround, they found and fixed even more problems than we initially discussed, yet they stayed within the agreed-upon expense limit.
Overall, a great experience.
I was excited too based on the other reviews, but... – Everything they've said was true, fast, friendly honest, well priced, no bs. However, when I had a problem they couldn't diagnose and therefore couldn't fix, I was told I was safe and not to worry about it. I decieded to play it safe and have the dealer check it out. They found that bump bump I heard with every rotation of the wheel was due to lug nuts that were worn out and holding the wheel on properly. I really don't know much about cars, but that seems like a fairly straightforward thing to fix and not safe to be driving with, as in my wheel would have eventually fallen off. Also, while at the dealer they gave the car a total check-up and found that the pressure hose which No 1 had recently replaced didn't have "O" rings on it (ironically a part they told me they had trouble getting and caused a delay in the completion of the work). So, yes, nice guy, good service, will try to save you money, but potentially at the expense of your safety - not worth it to me. I'm going to folk out the extra money and go to the dealer you know that penny of prevention, pound of cure saying just might have something to it when it comes to cars...
I am very concerned with this customer's review and wish to correct any unfavorable aspect of our work that is brought to my attention. I have reviewed all work orders performed in April and to date in May 2007 and have been unable to identify the problem described. I would be most grateful to receive a phone call to discuss the work performed and the problem not properly identified.
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