Portland >Optical Goods > Reynolds Optical Co
524 NW 23RD Ave, Portland, OR | Directions 9721045.526542 -122.698347
Neighborhoods: Northwest District, Neighbors West - Northwest
...still waiting to get my glasses... – I want to retract my negative review..I did get my glasses in the knick of time before my trip, they fit well and they came in nice cases with cleaning cloths.
They treat you badly – I asked for clip ons for my glasses, and they charged me and never delivered them. I waited 2 months, calling every week. Finally I asked for my money back. They wouldn't give it to me. Then they said I would have to give them my glasses for 2 weeks so they could get the clip ons made. I can't see without my glasses so I told them I couldn't do that. After 5 or 6 calls (one from a friend who's a lawyer) they finally said they would get the clip ons made. I finally got them 4 months later. Never going back!!!!!
Salespeople are like used car salesmen – Be very careful when you go to Reynold's Optical. Many of their sales people will cling to you like leeches; offering incessant unsolicited opinions and pulling out glasses to have you try on. They seem to believe their customers are idiots - as if they know nothing about design, color, optics, their own facial shape, personality , or even their own preferences, and the sales people WILL NOT take a hint to just leave you in peace to shop for frames. There was one little tattooed man with curly hair who bothered me so much I snuck out of the store when he left the room for a moment threatening to "be right back." The next week, I went to one of their other stores and the same guy was there and I tried to be more clear and direct. He started arguing with me and tried to kick me out of the store. He then made a fake call to his manager - fake because he would not let me talk to the manager, nor would he give me the manager's number. I'll refrain from completing the story, but Reynolds lost a sale today.
Not all Reynold's employees are like that and I may go back to deal with (and give commission to) the more mature salespeople. The little tattooed guy has a lot to learn as do the others at Reynold's like him. Oh, and dude - I can find the number for your manager easy enough. It will be back to Burger King for you.
I am going to buy my frames at Visage or The Eye Studio where when I say I'd just like to look at the frames, they say, "Okay, please let me know if you have any questions, I'll be happy to answer them for you," and then they let me enjoy my shopping experience.
poor service – Be aware before you go that they won't let you take a photo of yourself in any of their frames. Apparently they're afraid that you might find the frames somewhere else cheaper. This seemed really strange to me, but the salesgirl assured me this was now standard practice. I then went to four other places in town, who all happily took snapshots of me in different frames so I can compare the pics at home, and e-mail to friends for opinions. I'll be buying from one of those four.
Never again !!! – I understand no one is perfect,yet this place failed SO MANY TIMES . I broke my frame, go into store, purchase replacement frame and have lenses installed. Whoooa...Lenses are now cloudy as if smudged by fingers. Employee says he must have over heated lenses while inserting. Business informs me that I need to pay half of replacement cost.....?!?!?! Did your employee not damage my lenses? Your employee readily admitted to overheating the lenses and thereby damaging them. It took me several weeks, lots of heated phone calls, including talking with the owner, and multiple visits to three different locations. Even had one employee knock the glasses off of the table and onto the floor. Their lack of concern was unreal!! I tried to inform them that this is not say a misfitted pair of jeans and or a bad haircut that will grow out.....This Is my VISION !!!!!! MEDICAL !!! CRUCIAL TO GETTING BY !!! I will not go back or recommend Reynolds....And that's too bad because the styles they offer are excellent.......
Poor communicators and don't take responsibility 4 mistakes – Promised new glasses in two weeks. I called them after three weeks and they said they'd had a problem but would "rush" them, which to them meant two more weeks. After six weeks I hadn't heard from them and sent a fax to cancel the order. They refuse to reverse the credit charge and give my money back and now claim that (as if being over a month late, making no effort to communicate, and taking two months to make glasses (which are generally available in an hour for standard orders or a week for special orders) was acceptable) they never promised them in two weeks anyway.
2 sides to every story – I used to work there and know how hard it is when helping unreasonable and rude customers.
Before complaining about a broken frame, ask yourself; did you buy it for $20 off their sale table? (there's a reason it's on sale. you get what you pay for)
Before bitching about coatings coming off 2 years later ask yourself; would I find it unusual for a pair of jeans I wear several times a week to start to show signs of wear over time?
Before you purchase something maybe you should find out what you're getting. Questions are encouraged, not prohibited. If you know you have a strong prescription, you should know that there's several options for lenses so ask what your options are.
As for unexperienced staff, about half probably had previous experience. It's understandable if they don't know EVERYTHING. Don't youremember a job that you had that trained you on the job? How nerve racking it was? I do. I have sympathy for anyone who works in customer service. It's not always pretty.
I don't doubt that Reynolds has made mistakes. What company hasn't? But big deal. How about putting you on blast everytime you've ever made a mistake?
Those who live in glass houses.........
Horrible advice and refusing to rectify it – The workers at this shop talked me into buying frames that were completely inappropriate for my prescription, and now that I've learned this from other sources and am completely unable to wear these glasses they refuse to rectify the situation. I have been too busy to get back there, so now they say it's too late for me to pay the fee to get new lenses. They should rectify the situation for FREE, as it was their unprofessional advice that led me astray in the first place. THEY are the ones who are supposed to be experts in lenses and frames. They are the ones who told me to purchase these frames. I am not a vindictive person, but please STAY AWAY from this business. Go somewhere that knows what they are talking about and has the professionalism and service to fix their mistakes when they make them. I will never go there again, and will tell everyone I know to stay away as well.
this place is the WORST.....the positive reviews below MUST be fake!!! – The half-dozen or so reviews below have GOT to be done by the staff and/or friends of the staff or owners of this despicable excuse for a business!!
Hmmm, let's see, these "reviews" are:
A) all in a row
B) insanely over-the-top
C) done by "users" with seriously questionable screen names
D) definitely BS because my wife and I know what a useless place Reynolds is, and so do the other REAL people who honestly had trouble there and wrote reviews about their experiences.
Nice & classy for them to write up a bunch of fake reviews to counteract the REAL ones calling them on their BS service....I'm not surprised, it goes along with their style & lack of ethics in everything else they do.
Whatever you do, DO NOT use any Reynolds optical location for anything.
Maybe as Portland becomes a larger/more populated city, places like
Reynolds will not survive as more people demanding REAL service move to the area. How they are still in business I cannot understand. I truly hope they go under, because nobody deserves to deal with these scumbags.
I'm sure they'll write some more nice "reviews" about themselves after this.......
Go to hell, Reynolds!!!
Just a design review.... – They have a lot of glasses, but everything seems a bit tired and lacklustre, not the best selection of glasses for a shop that seems to present itself as a hipper kind of place than the average. There are so many quality eyeglasses designers out there.....why not carry them? Service is friendly, though a little desperate.
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