Portland >Loans > On Point Community Credit
2701 NW Vaughn St, Portland, OR | Directions 9721045.537467 -122.708735
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Northwest District, Neighbors West - Northwest
THIEVES!!!! I was 12 months away from paying off my loan for my car when I called to check the balance. Well lo and behold I had 15 late fees on my account over the past two years!!! I HAVE MY PAYMENT AUTOMATICALLY APPLIED EACH MONTH!!! The idiotic teller didn't even realize that I had extra fees till I asked for the balance and they added on the $500 and 5 extra months of payments!!! DO NOT BANK WITH THESE THEIVES!!!
Deceptive for a Credit Union – When I was in need of a small loan I had a small loan under $200 and when I had paid it off I saw no change in the loan balance. Well this was because they posted two loans and never showed that I had a balance double of what I had originally asked for. The only reason I found out about their mistake is when they sent me notices that I was past due on a loan I had never agreed to take out. Everyone at the Kruse Way branch just passed the buck and never took any action to rid me of their threats of sending me to collections. This is has taken over two months to sort out due to their HORRIBLE CUSTOMER SERVICE. OnPoint is just a wolf in sheep's clothing. IMO they are no different than any other greedy large bank who feel they never make any mistakes they just have mistaken customers. Right?
Terrible customer service! – I have never, ever been so disappointed in the sheer lack of good customer service anywhere...except maybe Walmart. Onpoint Credit Union does not care about new customers or servicing their existing customers.
Me and my husband have had a awful experience with them, trying to get me added to his account. The people there are not at all friendly, nor helpful. The manager had the audacity to tell me that I should come back in six months and open an account with them. If you have had problems in the past with less then perfect credit, do not go there! In fact, dont go there at all unless you want to be treated like you dont matter! Ive had a pleasant and great experience with Chase! My rep there was ten times more helpful, kind and great at making sure I was 100 percent satisfied!
Onpoint Credit Union, awful awful awful customer service!
Beware On Point Predatory Lending sharks – Beware of On Point which really is Country Wide Lending.
They are ruthless sharks. I got sick and got a few months behind on my mortage and they gave me no options and forclosed. They did this because I had a large amount of equity and they made about $200,000 profit in the sale of my home. Now I'm homeless and they made a profit doing it. They could have worked with me and gave me options. I was five years away from paying this house off.
Worst Credit Union in Portland – I agree with the above posts. PTCU was a great credit union that provided good and fair service. OnPoint thinks it is a bank. Their president must have worked for B of A or something. They go out of their way to be clever and predatory with their fees and fines. There online bill payment is slow and expensive. If a member complains about the management they will close their account so they no longer have a voice as a member. Stay away from OnPoint.
OnPoint (bank disguised as a credit union) – When this credit union was Portland Teachers, (and under the previous CEO), the members were cared for, respected, treated with dignity, and it did not matter who you were. Now, that it's OnPoint, with a diffrent CEO, who has pulled numerous people over from outside banks, it has become the worst credit union to bank at. Workers are rude, especially the Beaverton Manager and Beaverton Supervisor, they wont refund NSF fees, they sit at their desks and do nothing when the lobby is terribly busy. I could go on and on. Bottom line, any other credit union but that one!!
Choose another bank, you will thank me later – I have never felt less appreciated from a bank, and I have dealt with the big banks for most of my adult life. The phone center is both time consuming and ineffective. I had a teller, after almost twenty minutes on hold, tell me that I should be pleased with the inadequate solution she gave me to my problem. That was after she conferred with management twice.
The charges are often unexplained and, if it is possible, more taxing than the big banks. Expect to get competitive rates on loans, but don't expect that money to be saved because you will pay it back with the time you spend trying to jump through Onpoint's hoops, both with phone representatives and internet inefficiencies.
Avoid – OnPoint has extremely rude member services professionals, managers included. Take your business elsewhere. I was with OnPoint for over ten years and they treated me like dirt the first time I called member services about a NSF charge that was wrongly charged to my account.
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