Portland >Food & Dining > Thien Hong
6749 NE Sandy Blvd, Portland, OR | Directions 9721345.546707 -122.593409
Neighborhoods: Roseway, Central northeast Neighbors Incorporated
Best Chinese food ever – I have been going here since I was 8, I am nearing 20 years old now. Every time I go there I always get salad roll, general tso chicken and salted pepper squid. All these foods are great, their steamed fish is great too for seafood lovers. Nearly 12 years and I have had no problems with them, the waiter and waitress may seem mad, but they have great service. This is the only place I go for Chinese food. They have probably the biggest menu for a Chinese restaurant. I wish I went to this place more than once a month. I feel like going this week, first time in like two months I think.
My Wife's and My favorite Chinese Restaurant – I am not sure why so many people complain about this Chinese Restaurant. The food is exceptional, and delicious. The service can be sluggish, but only when the place is packed. Now a packed restaurant means it has something going for it. I will admit it is hard to get the waiters and waitresses to smile, but if you bother to engage them in conversations you will find out they are friendly and have a good sense of humor. I have never seen them be rude to any one, or say you have to order now. Thien Hong is a busy restaurant, and if you want special attention or you are use to that then I would suggest you find a place that is not as busy.
Poor Service – This place is usually packed for business but I can't see why. The restaurant staff never seems to be in a good mood nor really wants to be there.
We had a big table and were waiting for 3 more people. The waitress DEMANDED that we order when she asked us to and that she didn't have time to wait for our 3 friends to take our order. We had roasted duck among other dishes, but when the roasted duck came out it was literally skin and bones. There was very little meat on them. Our drinks were never refilled. Waitress never came back to check on us.
After dumping the food off at our table the waitress just left and we never saw her again until she came back to give us the check. I guess this is fine and dandy if you were at McDonalds' and you wanted to be left alone, but Chinese food is greasy and salty so you have to keep yourself nice and hydrated.
The kick in the nuts came when we gave no tip and the waitress started screaming like she was possessed by some demon, then ran off to summon the manager. The manager came over and literally begged us for a tip. We finally felt so pressured under the circumstances that we left a tip and left the establishment.
Tip should be something that is based upon performance and even then it is still optional. Key word here is optional. Now before people start jumping down my throat about being cheap or I don't know anything about the food service industry and how hard they work etc etc, I can start by saying I am a very generous tipper. I even tip the person when I'm picking up my "to-go" orders, and get yelled at by my gf every time for doing so, but I always end up tipping them something.
Tip should never be mandatory and this is the culture here at Thien Hong. They believe in it being mandatory, and will hoot and holler like some bewildered pack mule if they don't see a tip on their receipt. Have they ever taken a step back and wondered why they didn't receive a tip? Dumping food off at a table and bringing them the check at the very end of the dinner isn't anything ground breaking, a chimpanzee is capable of doing such feats. Such feats do not deserve tip especially if the customer is sitting there with a parched throat.
Good food, but absolutely the worst customer service period.
Yes, Thien Hong has good salt and pepper squid, but you get the same taste and quality and MUCH BETTER service right across the street, at Yen Ha.
Awful service, subpar food – The people who run this place suck. There is no nice way to say it. The personalities run from obnoxious to bitterly aloof. I know there are some people who chalk this up to "culture", but don't be fooled. Also, the squid is much better at Jin Wah. I know this may sound like a mean review, but I have been to both places many times. After last night at Thien Hong, I will never go back.
one of pdx's few late night, affordable options – seriously, where else are you going to go from 9pm-12am for chinese or vietnamese food in portland? it's the only place open, so you might as well try it. as long as you avoid the pork or beef, and stick with the chicken, seafood, tofu or vegetable dishes, you'll be pleased. deal with the lady-server-dominatrix by asserting yourself. don't whine about it because you secretly wish you not only owned *a* place but could walk around confident in the knowledge that you were in charge of a tightly run, economical operation! they'll feed you yummy squid plus whatever else you order in about 5-10 mintues, give you free tea, and refused to hover around your table or talk you into ordering more than you really need. take thien hong for what it is- a salt and pepper squid people-feeding factory and be glad that you're not paying for the decor. take your significant other with you if you really need cuddles and emotional support when you go out to dinner.
"No tip", ABSOLUTELY NOT – I had friends in from out of town and they wanted "good" Chinese food. I had been to this restaurant before, and had good food. I was excited for them to try the squid. We arrived and were seated in a both in which one side or our table could see into the women's restroom. Not like, oh hey I can see in there, but more like we had to avoid seeing in there, it was uncomfortable. We ordered noodles and specifically asked if they would be like Lo Mein, and specified we did not want beef, only vegetables. They came out looking nothing like Lo Mein, and topped with beef. We asked to have them replaced with noodles with only vegetables. The lady that was our server almost refused to replace it with what we wanted claiming that is what we asked for. We also ordered two sodas with our order, and had to remind them to bring them. No wait staff even checked in with us while we were eating. We finished our meal, and out waddled the server with our vegetable Lo Mein. We were done eating and didn't want the noodles. The rude and cranky lady serving us refused at first not to return them. After insisting we were not going to pay for them, she stomped away obviously complaining about us in Chinese or whatever her native language is. The squid was great, unfortunately my guests didn't like it. As we were leaving, the round Asian lady that served us came walking out practically chasing my friend who paid, yelling "NO TIP". He turned around and said, "no, you forgot four things." She ignored him and so he walked up to her again reminding her what was forgotten. The service here is TERRIBLE. The people are rude and cranky. How could anyone possibly expect a tip after such rude, horrible service. The purpose of a tip is because of good customer service. I know they try to pull this off as authentic, but if rudeness is part of the authenticity, then FORGET IT!. I will not go here again, nor recommend it to anyone.
Great food, less than stellar service... – The service here does leave something to be desired, but along with the atmosphere, this isn't somewhere you go for ambiance. The food is incredible however! Fresh, cooked to perfection, fast and reasonabely priced! I would definitely recommend this place as this is the best chinese I've had in Portland! Large groups of asian american's eating there proves that it's authentic! And if the american chinese isn't what you want, ask your server for the authentic chinese food! They'll make it for you!
Sad – I'm a transplant from Seattle who has been looking for good Chinese food. I read the reviews and decided to give Thien Hong a try. I must say that the squid was good but that's all that was good. Things didn't start out well, as I waited for my to go order I saw a woman in the kitchen sneeze into her hand and whipe it on her shirt, then run her hands through the fortune cookies at the counter. She wasn't the cook so I decided to just take a pass on the cookies and give the food a try, I'd already ordered any way. For our group I ordered the ribs with black bean sauce, squid, crispy duck, kung pao chicken, fried rice, beef and brocoli. The duck was indeed crispy it was cooked to death, the rice was gummy, the kung pao chicken was ok the ribs were awful. If you want squid go if not forget it. I should also mention that I have traveled extensively throughout China so I'm not in need of Americanized Chinese food, it just wasn't very good, nor was it clean.
Best place for Squid – This is the best place to find Pepper Salted Squid. We will drive a long way to eat here. Just look on every table, Every diner has this dish sitting there. That alone should tell you how good it is. The rest of the menu is great too. Like their Seafood Tofu Soup
THE place for squid – The pepper salted squid is the only reason we continue to go back to this restaurant. Service is ok; fast, but very impersonal. The only other dish I would recommend is the House Special Chow Fun, otherwise, the food is standard chinese fare. They seem to be consistently busy, so parking can be a pain.
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