12430 SE Capps Rd, Clackamas, OR | Directions 9701545.398678 -122.535871
24 Hrs/ 7Days
6 plus hours since our supposed appt. and counting. Many calls from the secretary , like one every hour. Cost me $200 in lost wages due to expecting them to probably show up 3 hours after appt. Wish I had read all the previous reviews before calling this company. Two thumbs down and two fingers up! Hope you read these reviews before bothering to call them. Sure wish I had !!
After reading all the other reviews, I realize that I was not the only one dissatisfied with this company. They came out to fix a plugged toilet ( they weren't able to do the job) and found that I really needed a completely new plumbing job. After charging me $300 I had them leave and called a qualified plumber out who fixed it in less than 15 minutes. Qualified plumber inspected my plumbing and noted that everything was OK. DO NOT USE THIS COMPANY.
My tip to this company is to get out of business
DO NOT USE THIS COMPANY! Had a blockage in a bathroom toilet from an ant trap that the cat knocked into the toilet. Their "technician" (a term I use loosely, con man would be more accurate) attempting to get it out got his snake stuck in the toilet. He then had to charge us to remove the toilet, an additional charge and then broke his snake off in the toilet and informed us that we will need to purchase a new toilet. He told us that they start at about $640 but could give us a 10% discount. Do not use this company, they are scam artists. Please use someone else and save yourself grief and money.
Highway Robbery – Our water heater is leaking - we need a new one. Their estimate for a new water heater plus the pressure relief valve and expansion tank is $3900! But they didn't separate parts from labor. I checked the cost for parts and came up with $1200. That's $1700 in labor!!! For a job that will take no more than 5 hours and more likely between 3 and 4!!! Do the math. That's about $300 per hour. Really.
I will say they are friendly, professional and responsive. But how much does that really cost?
DON'T DO IT!!! COMPLETE WASTE OF TIME! – My disabled mother called this company for help with a leaky water faucet, and a water faucet that isn't working at all and just drips. After attempting to repair it myself, I gave up and had her call a plumber. She got this name out of the phonebook and scheduled an appointment for the next day. They stated they'd be here between 11:30am and 1:30am. They also stated they would call when they were on their way. Called them at 2pm asking what was going on, they stated they were busy and wouldn't be able to make it till the first appt in the morning 8am-10am. I found this extremely unprofessional and decided to check online about reviews, GLAD I DID. Cancelled the appointment for tomorrow morning and went with a competitor that seems MUCH more professional and has yet to have a bad review (out of 36!) Don't bother with this company, big waste of time and from what I'm reading, a huge waste of money! BYE JACK HOWK! HELLO PROFESSIONAL PLUMBING SERVICE!
RIP OFF – I have complained several times to Jack Howk and Rescue Rooter with no result.
Promises were made and not kept
On April 3, I called your company to come out to my house to fix my plumbing problem. I had sewage backing up into my basement tub and toilet.
Your company’s tech came out and inspected the situation. He proceeded to try and remove open the basement cleanout in the laundry room, streetside of the tub and toilet. He spent over an hour trying to get that cleanout open using various tools. He was unable to open that cleanout but did manage to totally mangle the cleanout cap.
He proceeded to open the other cleanout on the other side of the house but the cleanout was too small for his camera. He called another tech that had a smaller camera but he could not come out until the next day.
At this point I asked the tech if I was being charged for all this time. He informed me that there was no charge until he determined what the problem was and then he would give me an estimate.
Two techs returned the next day, ran the camera down the cleanout and found NO BLOCKAGE in the main drain. At this point after an hour, your techs went back to the laundry room.
SIX FEET away from the first cleanout, in plain view on the floor, they opened the cover to the backflow preventer, discovered the blockage and cleared the blockage. This operation took less than 30 minutes from start to finish.
I paid $383 for a 30 minute fix!
Terrible experience – I called them on a Saturday, about noon, when my water main broke underground. They have been around for years so I figured they must be doing something right. The person who answered the phone told me that someone would be able to be there by about 2:30 pm as they are busy, but someone would call back within a half hour to narrow it down. Nobody called, so after 2:30, I called them back and told them if they are too busy I understand and would call somebody else so I could get my water service restored. They assured me they would be able to take care of it and someone would call me and that the plumber that is scheduled for me is finishing up on another job and will be coming to me next. After another hour, I called them and asked if I was getting a plumber today, as I won't be able to call someone else this late and it will be getting dark so it will be difficult to see to work outside. The lady on the phone said she'll check on the plumber's status. When she returned to the phone she said he is already en-route to my home so should be here in a few minutes (A LIE). This is approximately 4:00 pm. At 5:45 pm, Jack howk plumbing called and informed me that it is taking longer for the plumber to finish on the other job and won't be able to make it tonight, can they re-schedule for tommorrow. I declined as it was obvious to me that they couldn't handle the volume and didn't care about their customers. I don't mind being told "we are too busy to handle your request" What I do mind is being lied to throughout the day and leaving me no opportunity to go somewhere else. Any decent company would have said they were to busy and recommended someone else.This experience left me with a bitter taste in my mouth regarding JACK HOWK PLUMBING and no water to wash it down with (pun intended).
very positive experience – The plumber (Willie Garza) who helped us with multiple clogged drains was personable, explained everything, and charged a very reasonable rate. We have called Jack Howk 3 times in the past & had similarly positive experiences.
Consumer Beware! – We recently used Jack Howk plumbing, and would not do so again. Their rates are high, they will write a vague contract if they can get away with it, and then leave the job unfinished.
They did a lot of work for us, and to make a long story short left the bathroom with a large gap between the edge of the tub and the Linoleum, as well as gaps in the sheetrock above the tub surround. This was their version of finished work, and their intent was to do no more. Only after I complained to the general manager did they agree to have the floor gap taken care of. One of their plumbers, we admit, did good work, but the corporate culture seems to be high-priced work that may or may not be finished.
If you use these guys, (1) be sure get two or three other bids, and (2) go over the contract with a fine-toothed comb, because unless something is explicity spelled out in the contract, it probably won't get done-- don't "assume" anything.
Worst Experience Ever – I have used Jack Howk Plumbing in the past when they were transitioning from the name Benjamin Franklin Plumbing. At that time, their pricing seemed reasonable and the service was good.
HOWEVER, very recently - I called to have a toilet tank valve replaced. The “technician” who arrived said it would cost $282 to have a standard flush valve replaced. I later found out that this replacement part can be purchased at a plumbing store for about $30.
He then said that the bolts holding the tank to the bowl were corroded and that I needed a tank to bowl gasket kit. This would cost me an additional $261.35. He said he would charge me that price and a lower price of $138 for the flush valve and only charge me $399.76.
He said a brand new toilet would cost me $600.
So, I ended up paying $400 for parts and repair for something that could be purchased at a parts store for about $40 and only takes 30 minutes to repair with a crescent wrench.
By the way, his ‘Tank To Bowl Gasket Kit’ for $261.35 consisted of two screws, two bolts, and a donut gasket. These parts would cost about $10 at a plumbing supply store.
Afterward, I have called Jack Howk Plumbing five times over the past four days and have spoken with five people who said the manager would call me to discuss my concern. I have not yet received a callback.
I will never use Jack Howk Plumbing again, and I strongly recommend that buyers beware of their poor customer service and 400% price mark-up.
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