Portland >Specialty Clothing >
Costumes >Hollywood Costumers
635 SE Hawthorne Blvd, Portland, OR | Directions 9721445.512344 -122.659058
Mon., Sun. CLOSED;Tue. - Sat. 11am - 4pm
Neighborhoods: Buckman, Southeast Uplift Neighborhood Program
Horrible, horrible, horrible management and customer service!! – Stopped by the day before Halloween, midday, we were second into the store but it filled up quickly with people and there was NO ONE at the counters. For at least five minutes we were all milling around wondering whether to walk out or not. Then a guy came out and started helping one person. There were at least three workers in the costume area and NONE came out front. After waiting for at LEAST 15 minutes more (remember, we were the second people in there!) and not being helped at ALL, not even a "I'll be right with you", we walked out.
Horrible management! Hire extra help around Halloween, for crying out loud! Are they just stupid or what? Their Halloween orders should have already been pulled BEFORE Halloween, and they STILL would need extra help for their counter around the same time. It's really amazing that they are even still in business! They must have some long-term corporate accounts or something because they treat their walk-in customers like cr*p. I can't believe a business that treats customers so poorly could survive this long.
Hours of operation - ??? – (2/29/2008) CitySearch says Hollywood Costumers is open open until 4:00pm on Fridays, the Hollywood Costumers website says they're open until 5:00pm on Fridays, the actual business place says they're open until 3:30pm on Fridays. When is this place open?! I tried calling them, but just got a voice mail that didn't even indicate I had reached Hollywood Costumers.
I Will NEVER Go Back to this Place!!! – I went in to Hollywood Costumes just before Halloween to get a bowler hat for my husband who wanted to go to a party as Alex from "A Clockwork Orange." This is a pretty common item, and I had seen them around town at other places for about $5 but failed to pick one up. When I asked them for a bowler hat, they said they only had one choice, and it was $25. I said, "I don't need something so nice, it's just for one night. I was looking for a $5 hat." They looked at me with a sneer and said, "We don't have any of THOSE." As I walked out, they actually burst into laughter. I went to Lippman and got EXACTLY what I wanted. Hollywood Costumes is run by RUDE people. They have no clue as to the reality of their business, and are completely out of touch with the general public. I have also gone in there to buy professional stage make-up for productions I've been in, but the staff is untrained in how the products work. Finally, there should be a city ordinance against those hideously tacky paintings on their windows....although, I realize that is just a matter of taste.
They were so rude I just cut my losses and walked out – First, it looks like a huge store from the outside. You get a bit excited. After all, there are all these costumes painted on the outside wall, right? So I go in, and the store seems tiny. I stop to notice all the bright green signs with all the rules, like "Smile, You're On Camera" and "Only 2 Try-Ons" . . .
So I politely ask the older lady where the rest of the store is. She very coldly barked that "NO, that's private!" I have no clue what she means, because when I asked her to elaborate, she doesn't, but just grumpily asks "What are ya looking for?" So I tell her I don't know yet, but I'd like to look around, which I do, but it just seems like only part of the store. I finally walk out, somewhat confused. Is this all they've got?
So I look in the window, and what is there? Rows of costumes! With green signs, indicating it's a customer area. Smile, because you'll be on camera there, too, in case you were thinking about stuffing that Napoleon costume into your purse.
So I go back in, explain that I'm confused, and the other woman grudgingly walks me back there, an area you can't really see from the main floor. After briefly pointing to the sign, she asks "What would you like?" I explain that I just wanted to get some ideas, and that I didn't know yet. So she walks me back there and starts peppering me with questions: How long will you be renting it for? What's it for? What do you want? What do you want??? It was like I had better decide literally within seconds, or else I wouldn't be able to stay back there.
I finally just thanked her and walked out.
I've never encountered worse customer service in my entire life. From the beginning, I felt completely unwelcome, like I was imposing upon them to shop there. I just wanted to leave, which is exactly what I did.
HORRIBLE PLACE! – I would not go here - you will not walk away with a good feeling let alone any type of costume because they breathe down your neck and don't let you try anything on....plus they insulted you by telling you the outfits are too small and you are too big..........They DO NOT LIKE CUSTOMERS!!!
AVOID AT ALL COSTS...BECAUSE THERE WILL BE A LOT – The people here are RUDE and UNHELPFUL! Not to mention, as did the person who reviewed them before me, they have inconsistant, horrible hours which they fight about in front of their customers who are being hurried out of the store. I went to the store one afternoon and discovered that their hours are POSTED on their front door as Mon. - Fri 11-4:45 and Sat. 11-4. So, not wanting to miss them, I called the next day and was told that they would be open untill 5:00 that day and that I should show up an hour before if I wanted to try anything on. I went there at 5 minutes to 4 and asked to see their costumes for a belly dancer. I was led into the back and left alone for all of 5 minutes when someone came into the back and asked if I was almost done because they would like to go home early. I told them I would hurry and it would be just a moment. A few minutes later, someone came and asked again. I told them I had 3 more to try and I would be out. Two minutes after that, a little old lady came and opened my dressing room while I was undressed and mumbled something about wanting to close "On Time." Against my better judgement, I returned to show the costume to my husband. When I asked to try it on she demanded to know why I needed to try it on again. So, reluctantly, and with much more grumbling about having to turn the lights on for me, I tried it on and I paid an ungodly $75 for something that I now know has holes, and missing pieces. 3 days later, my GRANDMOTHER DIED, and I was going to have to attend her funeral out of state. HOW UNTHOUGHTFUL OF ME! I called to beg for some understanding and a refund. Instead, I got a rude, NO REFUNDS! NO EXCEPTIONS! IT'S POSTED EVERYWHERE AND ON YOUR RENTAL AGREEMENT! Which I was never told about before signing. So now I'm stuck with a $75 piece of junk I'm not even sure I'll be able to enjoy! Thanks for the worst customer service I've ever experienced. I'll never return, and I hope you can learn from my experience.
The place to play the ultimate game of dress-up. – In Short
Behind this windowless storefront on lower Hawthorne are thousands of costumes, including ready-made rentals ranging from bunny suits to zoot suits and everything in between. The back room has clothes for the entire cast of "A Midsummer Night's Dream" and plenty of other themes. Creative types can piece together one-of-a-kind getups from the warehouse of accessories: a full spectrum of wigs, freaky rubberized masks, makeup, body paint, fake eyelashes and facial hair--all available for purchase.
Great Costumes - Lousy Hours – The costumes here are great, but returns are difficult because even the day after Halloween they stick with their 10-4 regular hours. If you work for a living, this can be a problem when trying to get away to return the costume, especially if you're an environmentally conscious individual who rides the bus downtown or take other forms of mass transit. Otherwise the selection there is awesome and they were very helpful. A little on the pricey side, with prices for me this year averaging 30-50% of what it would cost to buy or manufacture a similar outfit.
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