Portland >Automotive Sales & Services > Car Toys INC
1457 N Hayden Island Dr, Portland, OR | Directions 9721745.614298 -122.683063
Neighborhoods: North Portland Neighborhood Services, Hayden Island
Don't get cheated!Go2Outrageous Audio if you want honesty! – Last night my car was broken into and the stereo thrashed. The robbers tried yanking my system out but was unsuccessful in actually stealing it but they did a number on all the wiring. I was going to attempt to fix it myself but chose to go with a professional so I would not damage the system more. I decided to get an estimate and see if there was anyway someone could hook it back up.
I went to Car Toys to see what could be done... What a mistake!!! They were polite but had NO CLUE what they were doing. The technician took a look at my car for about ten minutes and told me the whole system was fried. He didn't look at any of my amps, subs, etc. Just told me the whole thing was dead and the only thing I could do was rip it all out and start over OR to run a troubleshoot and see if there was any way to repair it. He said the troubleshoot would be at least $100 and even then they weren't sure if it could be fixed. I decide to wait because I thought the price was a little steep just to tell me something was wrong. I already knew that! Also, I thought it was strange that I could hear music from my speakers but had no controls from the unit. This told me that the system was NOT completly "fried". I got a second opinion from Outrageous Audio and I am SOOOO happy I did.
At OA Randy hooked me up!!!!! He took five mins to get it hooked back up and in working order. He didn't charge me a cent and all he had to do was plug one cable in. He explained everything he was doing and gave me a free estimate for the rest of the damage that couldn't be fixed. The system wasn't even close to being fried.
I was pretty upset that Car Toys basically took advantage of me so I called to speak with the manager. I was told that he was sorry I misunderstood what they wanted to do to my car and that I didn't know what was beign told to me. To sum it up he was apologizing for me being a woman and not understanding what the salesmen told me because there is no way they would be dishonest. Now I don't want to accuse anyone of trying to get over on me but it is a little fishy OA fixed it for FREE in FIVE mins.
OA's customer service is exceptional. They are honest people with a heart. If you need anything at all they will help you. Randy is the best ever!!!
Car Toys=NEVER AGAIN!!!!!! Clean up your act CT and find some morals! Lying to customer and taking advantage of women is no way to run a business!!
OA keep up the good work. I love you guys and will come to you for all of my stereo needs....Even if you have awful commercials.
Editorial Review by Citysearch Editors – Auto electronics include audio, navigation, in-car theater, security systems, radar detectors and performance parts. Also offers wireless phones and accessories.
LAME-CHECK OUT MOBILE WEST INSTEAD – I visited Car Toys and got a quote for an install of an Alpine CD deck for $160. When I returned 5 days later to get the work done the price jumped to $205! When i complained they lowered the price to $190 and said it was the best they could do since it needed a special harness, they would have to bypass the stock amp, blah blah blah, and the $160 quote must have been a mistake (yeah, right). I went to Mobile West at 2nd and NE Broadway and got a fine deck with install for $164, and the whole install took one hour, not the two hours Car Toys claimed they would need. Plus, nothing special was needed for the install and bypassing the amp was standard and no big deal. Car Toys is lame and probably a bit dishonest, too. They should change their name to CAR PLOYS!
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