11704 San Vicente Blvd, Los Angeles, CA | Directions 9004934.053477 -118.465583
Mon - Fri, 7am - 9pm; Sat, Sun, 10am - 6pm
Neighborhoods: West Los Angeles, West LA
Very expensive – As the other reviews agree, this place is expensive and suspiciously makes you pay up front. I got the soles on a pair of shoes replaced a few months ago, and the bottom is already peeling off.
Big Waste of Time & an Even Bigger Waste of Money!! – Total rip-off! Never go here!!! What a major waste of time and money. This is the second time around for me and it's definitley the last. Do yourself a favor and go somewhere else...no joke! You have to pay in advance too and that gives them too much power over you.
HORRIBLE!! – I used to love the Shoe Lab. I thought they did great work, and while expensive, were worth the money. However, they recently destroyed a $600 purse. They refuse to pay for the purse they ruined, or even refund me the $80 I paid to have it cleaned and refurbished. I'm not normally the sort of person to leave negative reviews, but this place is the worst. As the other reviewer noted, they make you pay up front, so if you're not happy with the service, there's no recourse at all. Avoid the Shoe Lab at all costs!!
Avoid At All Costs – This place is a rip off! I brought in one leather purse and one pair of shoes to be cleaned ... not a large order by any means. I told them that I needed my purse and shoes by a particular date which they said would be no problem. When I went to leave, they informed me that I must pay up-front (which seemed shady to me but I went along with it anyway). Turns out there's a reason they have you pay first ... because when I returned to pick up my things, the purse wasn't finished and the shoes looked as if they had been painted instead of cleaned. I let them know that I wasn't happy with the work they had done on the shoes and that I would just take my purse the way it was ... to which they apprehensively informed me that my purse wasn't even in the store! They had sent it out to be fixed! If I would have known this, I would have just taken my purse directly to the secondary store. And of course, there was absolutely no apology offered.
To add to this long story, when I returned to pick up my purse, it was done poorly. Of course.
SAVE YOURSELF THE TIME AND MONEY ... GO SOMEWHERE ELSE!
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