Portland >Special Trade Contractors > Geiger Pools & Spas
6767 SW Macadam Ave, Portland, OR | Directions 9721945.475223 -122.671927
Neighborhoods: Corbet - Terwilliger - Lair Hill, Southwest Neighborhoods Incorporated
I have had my pool/spa looked after for the last 6 years by Mike and I have never had one issue with him or the way he runs his business. The person who took care of my pool/spa prior to mike always padded my bill and sold me things I never needed. I was always s having problems until mike took over on the care and upkeep of my pool/spa. Not sure which mike they delt with but the one I deal with the owner is a stand up guy!
Cascade Pool and Spa Service Confusion – Gun-Crete Cement Company dba Cascade Pools and Spas, located at 6775 SW McEwan Rd., Lake Oswego, OR 97035 is in no way affiliated with Geiger Pools and Spas, or Cascade Pool & Spa Service, Mike Geiger (owner), Ron & Greg (father & son) located at 6767 SW Macadam, Portland, OR 97219. Gun-Crete Cement Company dba Cascade Pools and Spas has been in business for over 60 years. Cascade Pools and Spas in Lake Oswego, OR guarantees the service they provide and top quality work in a professional manner. Please do not confuse Cascade Pools and Spas in Lake Oswego with (Geiger) Cascade Pools and Spa Service, we are not the same company.
Nothing but trouble – I have heard nothing but bad things about these guys. I wouldn't use them if my life depended on it. A couple of things you should know. They also go by Cascade pools. The owner is Mike Geiger, his father is Ron and the brother is Greg. Greg has another company called Free Form pools. He and his brother work through this account as well.
Mike moves around until he gets kicked out of a rental property, so he doesn't really have an address. I did find out that he has a cell phone number though: 971-222-5363. Give him a call if you have an issue with him that is pending. Don't hold your breath for him to answer it or return your call. It sounds like he owes a lot of money to a lot of people.....
I would never use them again! – Unreliable, rip you off, don't return calls. They are the worst business men. I have left message after message all year and they never once called me back. They had my hot tub cover for 9 months, charged me money and the cover turned out to never have been repaired. Use ANYONE but them!!!!!
RIP OFF! – Having originally purchased my spa from this company years ago, and having done business with them since, I paid in advance for a spa cover in mid March, directly to Mike Geiger. Unfortunately, his father is out of the business, now, and sadly, it seems the son has since run it down. He came out within 2 hours of my call, seemed nice enough, and took my pre-payment to order a spa cover. He also took one of my faulty spa jets to "see if he could fix it".
I was given a receipt which stated that I had paid in full for everything, & told the cover would be delivered in a couple of weeks.
It is now August, 4 & 1/2 months later. I have called repeatedly, only to get voicemail. Noone ever answers the phone. Regardless of my messages, I have never received a return call. I drove down there many times, but the overhead door is always closed. Once I found an employee who I talked into opening the door, only to find nothing of value, inside.
Of course, after I started getting no response, I saw other comments online which tell a similar story. It seems it is common practice for Mr. Geiger to take people's money & then disappear!
I also found that he has already lost his contractor's license years ago, and is not legally allowed to perform any service work.
I would strongly suggest that everyone avoid doing business with this "company"! They also pretend to do business under the name "Cascade pools & Spas", probably because there is another legitimate business with a similar name.
I am now left with small claims court, filing fraud charges with the Attorney General, and if lucky, bumping into Mr Geiger in public.
Stay away!!!! LIAR!!! Dishonest – I Received "service" from these people recently only to find out some awful information on Mr Geiger and this once credible business. I came in to get an estimate on my spa service I was whisked through the speech and pressured into a hefty and pricey list of needs for my estimate, I then was asked to write a deposit check for half the amount, $800 dollars. I was told someone would come out to fix my spa in a few days, no one came in over a week. I then found out that my deposit check had been cashed and when I came down to the store Mr Geiger was "on a vacation" I was promised a great repair in due time and was assured it was a mistake (the check being cashed that is)
After patiently waiting for them to arrive or at least a phone call I was not so surprised that I didn't hear from them for almost two weeks. I then took matters into my own hand and decided dig up the dirt on the business and see if I could contact Mr. Geiger himself. I reviewed the Better business and there is numerous suits against him along with the fact that his license is suspended due to disciplinary action!!!!
After this I had mentioned the whole ordeal to my family, where then my daughter told me she had gone to school with one of his Daughters at Sunset and was told by her that her dad had given her illegal substance and let her have parties, where underage drinking and substance use was aloud, how on earth can this man be in business and continuing to get away with illegal and immoral acts???
I believe this is a job for the police or another suit on the Better business b..........
If you don't want to get ripped off or lied to stay away from Geiger pools and spas, they have changed there name as well not sure if they think they can start anew or not but I doubt it!
Look them up on the CCB website and that is all you need to know – Geiger pools (AKA Cascade Pools) has a very poor better busines bureau rating and they are actually not allowed to do any service work on anything, nor are they allowed to build pools or be the sub-contractor. Be carefull of these guys. They have lost their CCB license and are not bonded or insured. The business used to actually be respectfull 20 years ago when the father was in charge, but since the son took over, he has run it into the ground.
terrible customer service – I bought a spa from this company in about 1997 because I used to drive by their place on Macadam. I am only writing the review now because I see the two other negatives, and then there is a third complaint under Cascade Pools for Geiger. Still their rating remains at 4 stars. At the time, the father of the family who owned the business had turned it over to his grown children to run, and it was the same story as above: nobody answering the phone or returning calls, took forever for the spa to arrive, etc. The weird thing that happened was that I made my own electrical arrangements, a guy showed up, did the electrical, charged me $400 and then another electrical guy showed up, whose price was about $150 or less. I had not called the first person, but who did? I suspect Geiger called them; and since I was only expecting one electrical guy, well I never even asked about price. Gouged! I am looking for spa service now and happened across these reviews. Sad that this kind of problem persists after all these years. Check the Geiger review under Cascade for a pretty serious problem of fraud. Oh, the father did give us a nice gift certificate to the Ringside for our troubles, which worked to soothe our ruffled feathers, but the business with the electrical is only becoming clear to me now as I read these reviews.
All he wants to do is sell chlorine, will not respond to messages – Nice guy at first, but then falls off the face of the earth. You can not even leave a message, Voicemail box full? My experience, Girlfriend / live in mistress driving the Geiger Pool company car rear ends me in a parking lot. "Lets not get insurance involved, I'll take care of it." Fax machine out for a week, you could send the estimate, he just couldn't print it out, stuck in memory. A week later he is yet to return a call.
I would agree with the other review, a complete flake, wouldn't let him within a mile of my pool!
Will see if the police have better luck!
Service is non-existent – We called them 4 times after they did (poor) work and they never returned our calls or came back to fix their mess up. The work they did on our spa made it worse, according to a reputable company that we had to hire to fix their mess! Our neighbors got taken by them too! They came and did work on their pool AND hot tub, they supposedly ordered the parts and never came back, but took off with their money ($650 worth). We are all working together to get this business noticed and get our money back that we are owed! Please don't use their service if you value your money and your pool/spa-they are scheisters!
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