12450 Se 80th Ave Ste 1, Portland, OR | Directions 9722245.432963 -122.580427
BEWARE- They will write their own fake reviews.
What a nightmare. When my transmission died, they screwed up the repair- badly.
They installed the new parts incorrectly, and declared it fixed. I picked up my car and in a few weeks it was dead again. Thank goodness there was a warranty, right??
Tom didn't admit to the error. Instead he said that the new parts messed up other parts, and it would be done in a week. I waited two weeks then called to check on status. This was when I started getting a gut feeling that I was dealing with unstable people. Simple phone calls regarding status just felt creepy. This dumb dance started where every week Tom gave me an excuse why the work wasn't done as promised. Then he gave me a new promise of when it would be done-you know- for real this time.
I knew I was being lied to. But what could I do? He already had my money. I didn't have another $2200 bucks, and at this point I worried about him doing something retaliatory to my car if I complained too much.
Every time I called, they acted like they had no idea who I was for the first half of the conversation. Then as soon as I said anything about how long it had been, they suddenly remembered that they had done so many "favors" for me.
Other times my phone calls would go un-returned, but they swore they did call me. Obviously my call history was defective just for their phone numbers.
After almost two months and still no vehicle, I had to look at legal options that I could NOT afford.
I talked with Oregon Consumer Affairs, plus some friends and other auto shops. I came across a good lawyer out of pure luck and a cool co-worker.
An inspection of Tom's work showed that Tri-County installed the parts wrong and ruined them. The car needed a whole new transmission rebuild. My lawyer had to threaten to sue for everything under the sun to get Tom to agree to pay for the repair and warranty from a capable mechanic.
The best part is that Tom completely freaked out on me and my husband, as if we somehow hurt him. I don't even understand that. I paid him a real $2200 bucks. I didn't give him fake money. Or money that disappeared after a couple weeks.
But here he was screaming at us, like he was somehow the one getting screwed. I just stood there baffled while he worked himself into a rage. I have no idea what kind of mental gymnastics this anger-management drop-out did to convince himself that a paying customer deserved his abuse and lies... (or that a paying customer did not not deserve the promised repair.)
When your transmission dies, you expect it to be expensive and inconvenient. You don't expect months of drama and to be at the mercy of the Jerry Springer cut list.
Stay away. RUN away from this "shop". At best they are extremely unhealthy. At worst, the place is a scam.
Tom says you have a 12 month or 12000 mile warranty. Try to get them to warranty work. It is almost impossible. The place is a scam.
in november of 2011 i took my 96 explorer in to have the transmission rebuilt .in feb of 2012 the overdrive solinoid quit working,i took it in for warrentee work and had a shift kit installed at the same time,i was charged $120 for a service special,$70 for a shift kit and $57 for misc repairs.i noticed a mild vibration when accellerating that i attributed to something else. early this fall it felt like something was binding up when i tried to take off,i thought might be a brake caliper but could find nothing wrong,as it got more frequent and harsher i thought it was the rearend. i took it to tri county and took a service man for a short ride and it didnt do what it had been doing .we agreed that it was probably the rearend and i should make an apointment to have it checked.i drove it home and transmission warning light came on and reverse went out.the warranty on the rebuild was for 12mos or 12,000 miles i am over the mileage by a bit, but under on time.i lost my reciept and tom cant find my service records on his computer.if i could prove i was under on mileage tom said he would honor the warrantee otherwise he would work with me.i feel a rebuilt transmission ought to be good for more than 15000 miles so i am not comfortable with doing any further business with these people..
Poor work, no integrity. This father/son business failed to adequately diagnose/repair my transmission on four separate occasions between 10/2008 and 3/2010. On occasions 2, 3 and 4 it had to be diagnosed by someone else because they said "it's not the transmission." Nice warranty. I finally had to have the car towed from their lot on the final occasion after it sat there for three and a half weeks. They said they couldn't find anything wrong but later acknowledged they NEVER EVEN checked it out that time. Turns out "somebody" put the transmission together backwards. I took them to court and was awarded the initial repair cost--but was out several thousand in other related expenses like rental cars--in January of 2011, almost two years ago. THEY HAVE NOT PAID A SINGLE PENNY TO DATE. I will update this post the moment I receive the court-ordered refund. In the meantime, I highly suggest you take your transmission elsewhere.
Tri-County Transmission is Awesome! I couldn't have asked for a better experience. Thanks Tom!
Great Customer Service and Trustworthy. They made me feel good about getting my transmission repaired there.
I really appreciate how great they make me feel. They are very personable. I think they are just the best. I trust these guys a lot. I think they are one of the top transmission shops around.
These guys are great. I would recommend them to anybody. I think they have some of the best experience in working with transmissions in town. Top recommendation
Tricounty Transmission has serviced my cars for years and I have appreciated their excellent service. I know they went through a challenging time when the owner gave his son the chance to run the business and apparently, this did not go well. The owner has once again taken the helm and I took my car in recently, received a free estimate, excellent customer service, and a reasonable quote for repairs. Thank you to the owners of Tricounty for giving me dependable service for many years.
I have had nothig but problems with this company. I took my van in an a warranty from this company,they have had my van sence feb 22nd 2012. I get excuse after excuse on why its not fixed yet short handed, parts on order i herd that one about 6 times, You will also have to chase them down they do not return phone calls, I have called 19 times sence the 22nd and they have called me 2 times. I still do not have a van and my husband is in a wheelchair and i have no way to get to any appointments, I would not recomend the transmission company to any one.
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