Portland >Appliance Repair > Kaady's Appliances
12404 NE Halsey St, Portland, OR | Directions 9723045.533155 -122.535680
Neighborhoods: East Portland Neighborhood Office, Hazelwood
I was shopping for a stainless steel refrigerator and Kaady's had a large variety to choose from and being on a budget, the prices were great. They were very knowledgeable about the different features and models. I had the refrigerator delivered and our old one hauled away. Easy and painless. Highly recommend them for anyone looking for great appliances at awesome prices
Horrible company. Bought a washer and dryer on Wed. (700). They promise to take away the old set, set up the new one and provide a 6 mos. warranty. On Thurs., they picked up the old set and dropped off the new one. 20 minutes later, we realized that the dryer was not hooked up. Called the owner and was given the runaround. Called again 4 hours later and was given the run around, but told they would be out Fri. Called Fri. a.m. And was given the runaround again. After several arguments, the Repairman comes out (when I told him I would not be home). Rushed home to meet him and he said "it's already hooked up". No, it was not. My husband had crawled back and put the vent hose in place, but it's not clamped on. He then tells me......"you've got to get yourselves some clamps to hold it on". Really, genius? That's called "setting it up". He then informs me that in his entire van, he does not have 1 clamp and the delivery crew should have done this. Ended up having to purchase my own clamps and 2 new hoses for the washing machine and connecting them myself.
If you're looking for honesty, integrity and a good deal.....go elsewhere.
I bought a fridge, washer/dryer and dishwasher from this company. There was a part broken on the fridge, so they said they would order it and send out a repair person to fix it. After weeks of calls and going there again in person, it is still not fixed. They keep telling me the part is not in yet, but won't return calls. They also were to pick up my old washer and dryer and have yet to do that. They keep saying they are too busy with deliveries to pick it up.
Make sure when you buy something it does not need any repairs, or you don't need them to follow through with picking up an old item...I am still waiting, and their customer service AFTER you buy items is awful!
Purchase a washer and dryer at Kaady's had a good selection prices were pretty high compared to other used appliances. You can defineately negotiate your prices with them. I paid in cash that always helps I paid in full with there delivery services. I was told to call in 48 hours in advance to schedule a pick-up. I called 72 hours I was told at the time of purchases delivery won't be a problem and that they can make a 2 hour window. Well after you pay them look out the ball is the there court. Delivery was schedule betoween 9-12. I was told that the delivery would call between 8-8:30 to confirm your appointment. At 10:15 I called to see what is happening. I got a run around. This caused us to be late; I spoke with the owner he apologized but that did nothing for us as we were very clear on when we need our items. I would not reccomend using Kaady's I would shop around we also but an refrigerator at Appliance City great selection better prices and there serivce was second to none. We are still waiting for the delivery!!!!!
Great business – they have the best prices in town and they have the best service ever.
I purchased a washer and dryer off their website and i did not even have to go to the store.
They delivered to one of my apartment units on time and the washer and dryer were in an excellent conditions.
Only giving a 1-star rating because a 0 is not possible!
This is the worst company I have EVER dealt with..
Since purchasing a washer/dryer combo from this company I have not been able to complete even ONE full wash load without an error code. The first error code was an issue with the door lock system. Upon calling for a repair we were told that someone would be out to fix it the next day. This was not the case. The following day we received a re-schedule call for the next day. The next day we received a re-schedule call for the next day, and so on. In all, it took 4 days of re-scheduling on KAADY'S part for them to finally get a repairman out to look at our washer. The man fixed the problem on the 4th day, but obviously did not do more than bare minimum as the following day the washer produced a different error code. Upon calling to speak with a manager about our issues we were told we would receive a call back at 5:00pm. At 5:30 we had heard nothing, and I called them. I was told that the manager would not actually be in . The next day a repairman called and said we could not get a service person for 2 days. Finally, when the man came out, he said he could not get a part until the next day and would be back. The next day, today, we get a call saying the part has not come in and it MIGHT there tomorrow. We have 5 children with lots of dirty clothes following a month with limited washing, it is almost Christmas which will delay our repair, and have not been able to complete a full load of wash without having to wait for an error code. The company seems not to care, avoids our phone calls, and will re-schedule without producing results.
Kevin Peirce is Good For Kaady's - Not a Rip Off – This is a SERVICE review. Kevin Peirce is Kaady's very good technician and mechanic and will stay with the problem until it's resolved. Mine was a sudden lack of hot water but machine ran fine- he tried 2 different switches. This is a rebuilt/used wash/dry combo Kenmore. I initially paid $50 service call; $75 labor; $40 temp switch and $25 belt. (double the cost of Kenmore parts website)
Because the problem was not solved with a new part, he kept returning until it got fixed. At no extra charge. He even replaced another part free trying to see if it was that. I always tried to be nice, and he acknowledged that on the second trip here. Doesn't mean I wasn't frustrated - but what could I do? He stayed on the problem until he found a short and fixed it. The short was between the temp switch (the 2nd one) and the setting/timer gears. All the parts in the world wouldn't have sorted that out. I appreciate his staying with the problem until it was resolved. He understood my need for Kaady's to be fair with me. I am a senior and won't see new appliance money for a good long time. Kevin Peirce is good for Kaady's. I also knew this machine was hardy and able to keep going. I had loaded an honest review of this store and the mechanic until such time as it was resolved and I was not taken for more money. Today I put the good review on. It took a number of tries but the problem resolved. Satisfied customer.
Stay away as far as you can! – We bought an appliance at the beginning of August and it worked for 4 times. We called they sent a guy at the beginning of October and it turns out that they needed to order a part from the manufacturer. 2-3 weeks the service guy said. 6 weeks passed by and determined to take the oven back they said that they have just received the part from GE (special order?) and they scheduled the guy to come to install it. The service guy (Augustin) shows up works on the oven and leaves work unfinished because of the electrical work and said that he needed to come the next day. The next day he shows up with another guy, works on the oven for 1-2 hours and when he said that he was fininshed I wanted to see if the oven work and he would not stay to test the oven. Before the oven would heat up to a certain temperature and then all of a sudden it went blank. I wanted to see after 3 months if the oven was working so I don't have to call them anymore. I had to turn the guy from walking out of the door 2 times; he just would not stay for the test. That increased my suspicion even further and I made him stay until the test was done. Please if you want to keep your sanity and not lose money stay away from Kaady Appliances. They fix the appliances very superficial and between thec scheduling time, parts, etc the warranty will expire.
Great Service! – We have bought 2 washers, a dryer and a dishwasher from Kaady's. The customer service is excellent...we usually get a discount on most things we buy. We love how delivery is included and they take away the old appliance. All the delivery guys we have met are helpful and courteous. They always give a 6 month guarentee and so far we haven't had to use it.
The setup is great too...they do the washer and dryers for free...the dishwasher had an extra fee but it was worth it!
I would totally recommend this place to anyone needing appliances. They also have stoves, refrigerators and freezers.
Great survice – I Came in to Kaady APPLIANCES and they where very helpful and nice to me and my husband and i really liked the fact that they take away and delivery for free.
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