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Tailors >Alteration Station
1728 NE Broadway, Portland, OR | Directions 9723245.534842 -122.647847
Mon-Sat 10am-9pm Sun 11am-6pm
Neighborhoods: Northeast Coalition of Neighborhoods, Sullivan's Gulch
DO NOT GO HERE!!!! The service was terrible. The owner was verbally abusive, called me fat and altered my item completely incorrectly. Completely. The prices are insane.
I also don't know what that complaints are about. He seems busy so good for him! He has given me prompt excellent service both times I've been there (Portland native and know good Portland service when I get it) The five pair of pants have come out perfect, worth the price always good length and good tapered leg which is hard to get right for most places. Give him a shot.
I dont know what people are complaining about! – I see reviews on here that just make me nauseous! This is an AMAZING place with some of the best costumer service out there. I don't see how people can be complaining about anything when the prices are perfect, the people are wonderful, and my entire experience there are always top notch. Whenever I need something tailored I make my way down to this shop; they are always smiling and welcoming me into their shop. The only time I see disputes is when the costumer has a bad attitude, people should not look at the bad reviews because after going there for more than 3 years now, I have noticed that The Alteration Station is a top favorite of mine!
Don't Go!! – I have brought a few things in for alterations in the past with satisfactory results but my most recent experience made me feel I should warn others. I brought in a jacket to have the collar altered and when it came back it was not as I had expected. I went back and said I felt there had been a miscommunication and was there anything to be done. He told me he would call me. When he did call, he left an aggressive message that they did everything exactly right and I was totally wrong. He did not even offer to fix it at a reduced price. When I went it pick up my jacket there was a large mark on the sleeve that I pointed out. He got very angry and said the jacket had never been out of the bag and he was not to blame. I pointed out that the jacket was indeed out of the bag and I had not taken it out. This made him even angrier and he yelled until I left the store.
we did the work up on your order and instrction and you want to chang afterthe done on my cost you wer rud not nice salim karam
Gimme a break! – I took a dress into Alteration Station to get let out a 1/2 inch on each side. Not a big order but I can't do it myself. They said it would be $80. I laughed and said "no thanks I paid $10 for the dress!".
I then went to the alteration place in NE and the lady actually measured me, told me exactly what she would be doing, and said it would be $25. Now THAT is customer service and at less than 1/2 the price.
Another Horrible Experience – I brought in a gown to be altered and instead of letting me know he was unable to perform the job adequately, as any seamster/ress would, the (presumed) owner took my money and didn't do what I asked. I took the dress home without trying it on in the shop because I was in a hurry (lesson learned!!!! will never do that again). When I returned and tried to show him what I originally requested he would not let me speak and told me to stop insulting him. I didn't know telling someone what you want was insulting. He asked me what I wanted him to do... It's YOUR job to know if you are specializing in a certain service so you need to be knowledgeable in your own trade.
I promptly took my dress to another seamstress who was very nice and said that if there was a job she was unable to do she would let me know upfront.
I don't recommend anyone go to Alteration Station EVER. It is NOT okay to argue with the customer. Have some integrity about your work and your customer service... or rather, lack thereof.
Cons: Customer Service
We sewed 2 hooks and replaced bra cups.
She complained that the cups were backwards. And There mixed left and right.. When she brought the dress back, we showed her the cup was not inside out an they were not mixed left and right and were sewed in the old cup place exactly.
The complaint now changed, the cup doesnt look good. We asked her to tell us whats wrong and we will fix it.
Alter my jeans – wonderful work, fast and affordable. good place to go
Great Place – Salim has been working on my jeans and I couldn't be more satisfied. Thanks!
Alteration Station is the BEST! – Alteration Station at the Lloyd Center has always done an excellent job with all of my alteration needs. Salim is very friendly and provides excellent customer service. They are always able to complete everything in a reasonable amount of time and the quality is great. I would reccomend Alteration Station to everyone!
Amazing Service – I recently bought an expensive dress from cache that I needed to be altered. I took it to four shops to be altered and all of them told me that it was very complicated to do and costs $200, the last place I took it to told me that I should take it to alteration station on Broadway and if they could not alter it then it cannot be done. So I took it there and they told me that they can do it for only $140. I picked it up after three days and was very satisfied with the way the dress looked. I recommend Alteration station on Broadway for everyone!
Thank you so much for your review. I'm glad you liked the job we did, we are more than happy to serve you all the time. Thanks for your business.
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