Portland >Fitness > Northwest Personal Training
2714 NE Broadway St, Portland, OR | Directions 9723245.535162 -122.637822
Neighborhoods: Northeast Coalition of Neighborhoods, Grant Park
I found this place to have very bad manners. On my very first appointment there I called up 8 minutes late and told the lady I was lost. I was really only 2 minutes away but it turns out the lady on the phone was the massage lady so MAYBE she could have given me the time I was late for the massage just this once. But not only that... I overheard her take another massage appointment beginning at the exact same minute mine was supposed to end. I thought, how is she going to clean the room and prepare. There is only ONE massage room. IN the end, I got a one hour massage and had paid for a 1 1/2 hour massage. I complained to the manager and got a free 15 minute massage because even though I was 15 late She still quit 15 minutes early and they couldn't explain that away. I mean honestly... when you first do business with a new client, isn't it better to give a little instead of being so unfriendly?!?!
I love my gym! The sauna and sun room get me in the door,the fun classes get me to stay.no wait for quality machines.Feels like a spa.
It's just a place to workout. – It's an okay place to work out. They have decent machines and are open when you need them. It is hard to get into some of the group classes. Even when you get in, the instructors do not take newbies into consideration much. As others have said the parking is good. Not much fun to walk in NE Portland in the dark for 3-4 blocks just to get there.
A great workout every time!! – NW Women's Fitness is such a great place to reach your fitness goals! The trainers are AMAZING!! Extremely qualified and motivating! The sessions are challenging but manageable. I have met and exceeded so many goals with the help of the staff and equipment. The class schedule is so diverse that I am never bored! Also the daycare is wonderful as I am a mom of 2 little ones. I have been able to successfully and safely workout through pregnancy and injuries with the help of their highly skilled staff!
Owner's Response.... – We are so sorry to read the review by GUIN, especially since we take what we do seriously and are so passionate about health, fitness and our club. Just this last Tuesday we had a team meeting and shared with each other various stories of members who have let us know how much their lives have been changed because of our club.
I don't want to sound too defensive but I feel like a protective mother who needs to defend her team. I need to mention that I believe that our current leadership team is the best we have ever had at the club. Alta Acosta-Carter, as our Club Director, is extremely professional, charismatic, intelligent, inspirational and beautiful on the inside and out. And the team that she has pulled together including Kathy Rogers as Asst PT Director, Carol Bobber as Group Fitness Director, Debralyn Cox as Operations Manager and Lori Lund as Customer Service manager are all amazing women and great leaders. I can't imagine thinking that our club lacks leadership when I've got these incredible women running the show!
We also just celebrated Debralyn and Kathy's 6 year anniversary with us and we have multiple people in our company who have been with us longer than 5 years and some longer than 10 years. Unfortunately, there is turnover in our industry in general. It can be transient with some going back to school, others move, some move into other industries and for others, it's just not a right fit
Regarding your comments about me...I can only guess that you do not have all the information you need to make those types of comments and you don't know me because if you did, I am confident you would not say those things. Trust me, if I was in it for the money, I would never have entered the fitness industry. Most boutique clubs like ours struggle just to break even especially with the increased competition of the big box gyms - and many don't make it. I've been doing this for 20 plus years because I love helping people and empowering them to make positive changes in their life. I am a mother of two young children and am trying to balance motherhood, overseeing both of our studios, our event management that raised over $60,000 for local charities just last year and our fitness education department that educates other fitness professionals and provides them with the tools and resources to help their clients. So yes, I'm a very busy women and can only make it into the club two times per week (Just a friendly side note - how often do you think members of other clubs like 24 hour or LA Fitness see their owners? I really try to do the best that I can.). But that's why I have an incredible team who are fully capable of running the day to day operations of the club.
I love our club and I know others do too. We were awarded the Better Business Bureau Business of the Year because of our Customer Service Initiatives, IDEA International Program Directors of the Year because of our exceptional classes, programming and member results and were even awarded cleanest club in the area by an undercover TV report.
I know we can't please everyone but I would love to have the opportunity to sit down and chat with you so I could listen to your concerns face to face and also clarify some of the information you have. I am confident that you would have a different perspective.
Yours in health and fitness,
Sherri McMillan, owner
Disappointing – I've been a member here for almost eight years and have watched the club go steadily downhill for the last two or three years. When something breaks it can sit for weeks with a sign on it. Dust piles up and no one cares. The owner comes in a couple days a week to teach group classes but that's it. The running of the business is left to the underpaid, overworked managers who never seem to have the time, funding, or motivation to fix things or clean. Staff turnover is extremely high. It is sad because this used to the cleanest, most beautiful, and friendliest gym in town. It is still warm and inviting but lacks leadership. The bottom line is that all the owner cares about is making a buck. We're just dollar signs in sweatpants to her. This year we were given choices for our "club enhancement fees"--new flooring was an option. Really? New flooring? Isn't replacing dirty, torn carpet something they should just do?
Parking is never that bad here. You may have to park on the street but you can usually find a space within a block or so. C'mon, if you're at the gym you can walk a block! The parking lot and surrounding streets are safe, even at night.
Most of the personal trainers and group instructors here are top notch but don't get attached because they often leave with little or no notice.
Lovely – I love this place - I've been going for over a year now. It's the first gym I've ever joined and I don't see any reason I'll ever need another ;)
Outdoor Bootcamp Training – I started a few weeks ago doing their outdoor bootcamp training......it's awesome! Each day I'm with a different trainer and you never know what they have planned. They pretty much cover all body parts and if there is one specifc you'd like to work, they'll work it in. It goes though September..... I'm looking forward to see how my body transforms!!
Great Place to Get in SHAPE – This is a great gym for any women looking for a clean, quiet and safe place to workout. The staff is awesome... I have been working with Remy now for several weeks and the results have been wonderful! She stuctures are sessions around what I need and want while keeping it fun! I strongly recommend this gym!!
A welcoming gym – I joined this gym a little less than a year ago and am totally thrilled with it. I was ready to begin to make those life changes that we all say we want to make but somehow most of us never get around to doing it. The staff has really helped encourage me on this journey and I am very grateful for that. Heck! even some of the other ladies have been encouraging to me when I took my first step class and when they noticed that my workout clothes were fitting a little looser. This is a great place to workout!
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