Portland >Household Appliances > Standard TV & Appliance
5240 Se 82nd Ave, Portland, OR | Directions 9726645.484454 -122.578589
Neighborhoods: Lents, East Portland Neighborhood Office
Really appreciate Jason Gattman's assistance with picking a replacement for my broken dishwasher. He was extremely patient - I never felt that he was out to "sell me something." I had a number of questions and he answered them all. He also listened to me when I explained what I would need out of the appliance. When I wondered out loud about how the machine I bought would be rated by Consumer Reviews, he pulled up their review for me. Thank you Jason.
So let me make everyone aware... If you are expecting service from Standard TV & Appliance you will be sadly disappointed! We reported a need for a service call in August for our washing machine. The first call basically amounted to a cleaning and a need to order a part. When the part finally came in almost 2 weeks later, they called to schedule another service call to come out and install it. Imagine my surprise when I was their first available appointment was 2 weeks later - I asked did you not know the part was due in?? But then 2 weeks later... no repairman showed up. When I called to question this... we don't have an appointment for you. Who did you talk to? What like you don't believe me?? So okay then, when CAN you reschedule me? Guess what? 2 weeks later!! So Larry the repairman shows up to install the part on my washing machine door. Surprise! He needs to take the whole door off and take it in to install the new handle?? Luckily he brought it back the next day and installed it. 2 days later when we go to wash a load of laundry... the door will not latch so the washing machine won't work. So the next business day, I call to make another appointment for someone to come out to fix the door again! Yep, 2 weeks for the next appointment. That was last Thursday... no one shows up. So I call and ask... we don't have an appointment for you... who did you make the appointment with?? Seriously??!!!! So when can you get someone out?? Next Friday!!! Mind you every appointment that was scheduled and or missed meant someone had to stay home from work.... I ask for a supervisor and was transferred to Chelsea's and was transferred. Guess what? Voice Mail!!! I left a message and surprise, surprise 2 days later, no supervisor, no service technician and still a washing machine that will not work at all now. WOW! This is by far the worst service I have EVER received form ANY company. I will be taking my business elsewhere and sending the bill to Standard... What do you think of my chances of reimbursement??
I recently purchased a stove from the 82nd Ave. location, and the transaction went smoothly (big thanks to Jason Gattman). When the stove was delivered, I asked about having an under-the-counter refrigerator repaired. The installer (who was awesome) told me to call and get the details. I was told to bring it in and for a $40 diagnostic fee, they would be happy to help. When I dropped it off, the person behind the counter seemed surprised, but took my information, ran my credit card, and told me I should be hearing from the technician in a couple days. After 1 week, I called and was told 'it's on the bench, the technician will call you today before 6'. I heard this story 3 more times over the next two weeks when I made subsequent follow-up calls, and once when I stopped by in person. I ultimately wound up with a refund of the fee, and a still broken refrigerator. I'm not upset with the fact that things take time, it's all about the disrespectful treatment and false statements made by the service staff. Don't feed a line of 'we'll call you tonight' when you have no intention of following through.
If I had visited the service department before the sales floor, I would not have made a purchase at that store. I am regretting purchasing the extended warranty, if this is the way the service department operates. Based on my experience, I would not recommend Standard TV and Appliance.
I'm writing this to highly recommend Jason Gattman. My husband and I went to Standard TV & Appliance to look at televisions. Jason was very knowledgeable and assisted us with our needs. We ended up buying a television, as well as other miscellaneous equipment. We are not "techies" in any way, and Jason helped us understand how the equipment will work. Jason was very patient, extremely polite, and made us feel very satisfied that we made the correct choice.
I recently bought a used refrigerator and the guys who helped me were great. Matt Roma and Jake Thomson listened to what I wanted, made some suggestions and didn't try to get me to spend more. They really worked to stay within my budget. Couldn't be happier.
I want to commend Matthew Roma for creating a happy ending to our Christmas dinner. We recently purchased a new stove from STVA and it just would not function in a manner that was acceptable. Problem after problem occurred with a final plea on Christmas Eve morning. Matthew found not only a brand new range to replace our problematic one but also a friendly, professional and thorough installer named Doug who arrived around 2pm and was finished by 3:15!! My new range roasted veggies perfectly for the Christmas dinner we were hosting. Thank you for making a very stressful situation come out so well. It really was nothing short of miraculous.
The "Standard TV & Appliance" story's end: The two senior techs assigned to my "case," David and Tim, returned to my home this morning and in just over an hour replaced the entire broiler. This was a big job and they did it cheerfully, quietly, and well. They kept their promise to make me whole, and agreed to the terms thereto. In other words, the company did right by me. I've got fire: looks like there'll be some Christmas broiling after all! Thanks, Standard TV & Appliance, most especially supervisor Stephanie and techs David and Tim, for keeping your promise. The *problem* is neve the problem; the problem is what you do about it. Thanks again.
I'm writing this to commend Kelly Coffman. She is in Customer Relations at Standard TV and Appliance. We were having ongoing problems with a washing machine we bought from Standard two years ago. After the third repairman left and the machine was still not right, I went to Standard on 82nd. I was put in touch with Kelly. Kelly listened. I mean she really listened! She made sure she understood. She then outlined the course of action needed to remedy the problem. Seventy two hours later, Kelly followed through and we now have a new washer. It works! Standard will continue to receive our business. It is because of Kelly. She did an awesome job!
It started with your sales person, Teresa Dettrich. She listened to my dilemma. I needed a fast solution for an obsoleted dual fuel downdraft range/oven that needed to be installed in a unique environment in a remote area of Oregon in time for an anticipated large group coming for Thanksgiving dinner! She did extensive research on a workable replacement, negotiated the availability and arranged for an installation with the week. The warehouse crew was wonderful in retooling the appliance from natural gas to propane. The installation team from A-1 Installations was very professional in arranging pick-up from your warehouse and delivery to the rural area of Goble. The installers, led by Ronnie, faced some additional challenges in repositioning the down draft, rewiring the 220 outlet and cutting out a small section of the copper-topped island...all done with a can-do attitude and in a timely fashion.
You are fortunate to work with such caring and talented people, and we were so pleased we called Teresa back to arrange for a replacement for our microwave! She upgraded us to a convection microwave unit that we will pick up Wednesday at your Beaverton store!
Again, our applause to you and your staff. We certaining appreciate the service, and that service has convinced us there is nothing "standard" about Standard TV & Appliance.
Our family for generations has used STAA and once again they did not disappoint. My Father-in-law used them for putting appliances in new homes that he built and just yesterday our refrigerator went out and we went down and got a new one and got it delivered and installed today. No one can top those Gander fellas I tell ya. Thank you STAA for always great service. Want to thank in order our Salesperson Lois, our cashier Brian and the delivery guys Jack and Sergey.
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