209 Redwood Shores Pkwy, Redwood City, CA | Directions 9406537.523044 -122.254223
Neighborhoods: Redwood Shores
CHARGEBACK - since EA wouldn't do the right thing. – For my 2010 birthday present, Wifey said to use her card to purchase a Club Pogo membership; and having been legal counsel for Mastercard, International, I was certain to NOT authorize recurring charges. I only played Gin Rummy 4 times; and had since forgotten about it; figuring that when I got their dunning letters telling me that I should renew, so that I didn't miss out on all the fun.
On December 13th, 2011, Wifey came to me asking what the $39.99 charge on her card is. I didn't correlate Electronic Arts to Club Pogo; and she got VERY upset, suspecting identity theft / fraud.
We turned off her card and got a "instant card", from the bank so as to not leave her without plastic.
Getting some 300+ E-Mails a day, I don't read my E-Mail every day; but on December 15th, I saw a December 12th E-Mail saying that EA had renewed my Club Pogo account. - MYSTERY SOLVED.l
SO, I called EA at 650/628-1500; and in a recorded telephone conversation, spoke to a "Dimitri"; and literally, an hour later, he wouldn't give me a refund, nor would he allow me to speak with a supervisor.
SO, I called my financial institution (after calling the US Department of Secret Service - as they have jurisdiction in cases of credit card fraud); and since EA wouldn't do the right thing, I initiated a chargeback against Electronic Arts. My representative issued me a credit, on the spot.
I gave EA a chance to do the right thing; and since they wouldn't, I did what I had to do, in order to get my refund.
Go figure – I had a time trying to figure this out, but when I read the reviews and EA was mentioned then I realized that it was for a club pogo membership. I will keep an eye on my bank account but I chose to be billed once a year for the membership! I hope everyone else was able to resolve their issue.
why so many being charged for fee with no contact available – why are people getting charged for this and the phone number on the bank charge is no longer in service. go figure!! good luck and please share with the rest of us that have been taken advantage of!
Fake charge? Do not expect a refund! – Check your credit card statement for Electronic Art charges, they might be fake or a mistake, in any case do not hope that EA might refund you, even when they will acknowledge that they collected your money, as shown in their records!
This is what you can expect from them: "We would advise you to dispute this as a fraudulent charge through your bank".
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