Bend >Shopping > Bryan's House Of Music
1155 SW Division St Ste A2, Bend, OR | Directions 9770244.037470 -121.306568
Mon. - Sat. 10am - 6pm;Sun. CLOSED
Neighborhoods: Southern Crossing
I read the reviews and yet I went in... – I thought "Hey, can they really be that bad?". The short answer: Yes. We went into the store as it was the closest and we had limited time. We were not acknowledged when we walked in. Since we had never been to the store before we asked where we could find the item we came in for. Bryan pointed to a 4 sided shelf from behind the counter. When asked if there were more he pointed to the shelf again saying " I could come from behind here if I had to.". REALLY??? Is it that much to ask you to unfold your arms, get up from leaning against the back counter and help us? I finally asked him if he could come around as we were not finding what he was describing. We did but an the item, but left with the cheapest one top just get out of there. Apparently their business is so good they do not need return customers...I know I won't be one.
No It's Not Just You-They Don't Like Me Either!! – I have spent hundreds of dollars at this store buying equipment for my electric guitars over the past several years & I just wanted to say a sincere "I am sorry" to the owners. I have bothered you time & time again with my business. Everytime I walk in a public place I come in with a smile, but when I walk in Brian's House of Music my smile quickly dissipates into akwardness as they make it obvious I'm the only one happy that I'm even there! I honestly think they have no recollection of me ever shopping there before & i've been in there many times. I'd be willing to overlook that if they (especially HER) had a shred of customer service skills-No Appreciation of your business! The positive reviewers can say what they will about the negative reviews, but the truth is I am a "Local" Born & Raised Bendite" & I will always support the local guys first but not this store anymore, I'm tired of bothering them. BTW- I decide to go to the little music store up the street-SUNDAY GUITARS, & yeah the store is smaller & limited but damn what service-from the owner himself. I'm going there from now on
ps-I'm also disgruntled after finding out other people have been given permission to test the guitars as my request was granted with a firm "NO" the day I asked, HUH?!!
Guitar Nazi – My 2 experiences here have been horrible. Its as though they not only don't care if buy something, but they act put out that you even came in. You have to beg to try out a guitar and if you are lucky enough to play one, they put you in a back room with some cheap ass amp and watch over you like a convicted felon working at the US mint. The woman working there knows nothing about the instruments and the guy has zip for social skills, and acts pissed he has to talk to you. Avoid this place at all costs.
Good selection of low end instruments, Poor Service – I am new to Bend. However I have been playing guitar and going into music stores for over 45 years. I must agree with several of the other poor reviews and experiences that others have posted. I noticed the store had an effects pedal that I had been reading about. When I asked if I could try it out, they I could if I went home brought back my own guitar. I was shocked by that responce but was interested enought that I went home and brought back my strat. When I got back to the store with my guitar there was further discussion as to weather they would allow me to go in the back of the strore to try it. Finaly they said ok and the owner lady actualy sat with me for the entire time while I tried it out. I understand the problems of a retail music store regarding theft, breakage and scratching the instruments and so on. In 45 years I have never been in a store where they carried it to such an extreme paranoia.
what is wrong with people – In this day and age I wouldn't want to be a store owner.
The way people treat those people at the music store is really sad.
Thay are open 7 days a week and thats just not enough', people want more .
Thay need time for themselves as well, so just know if it's there time to go home let them , thay have lives too.
Patient with patient people – I have been to Brian's multiple times with the closing of Central Oregon Music years ago. I mad an amp purchase a few years ago that I wasn't pleased with (Behringer's fault, not theirs,) and have come back mainly due to lack of choice. It's true about the 'being watched' feeling that you get when you go in, but they are protecting a substantial investment, so I understand. If you are there to buy, strike up a conversation with either of them, and they will be as helpful as possible. Brian and his wife were both very patient with me as I had changed my mind like 10 times in the store with what I wanted, and ultimately I was very pleased with the service and guitar that I bought. They let me play multiple guitars to help me find the one that I wanted. Thanks!
HORRIBLE!!! – Its a shame this rating system wont let me use 1/32 of a star. and bryons house would only deserve that because you dont get attacked by bees when you walk in the door. This is the worst store in the history of stores. That ladies attitude is completely horrible. They fallow you around like your there to steal, their products are literally 2 times the cost of the same item at guitar center, and you CANNOT TOUCH ANYTHING EVER, as that lady loves to you. Ive have seen her tell friends of mine with thousands of dollars to spend to leave just because they wanted to try stuff out. I cannot believe that people still shop there. Do your community a favor and boycott that terrible place. if you need picks go to wall street guitar or the guitar den or something. dont let you money support PURE EVIL.
I see what they mean – I went in today for to look at guitars and purchase picks and a Boss tu-3 guitar tuner. The lady was way more interested in talking to someone about her dog than talking to me. I finally asked her about the guitar tuner as I didn't see what I was looking for. I was told they could get it in a few days. It was clear I was not allowed to even touch the guitars.... Ok.... I did buy the picks and she did smile at me when I did. I'd like to buy local. But I didn't feel welcome here. I felt like I was in the way.
Bryan's House of LOUSY Attitudes. – I have gone to Bryan's twice, ONCE this morning and ONCE when they first opened-many years ago.
THIS MORNING: I needed (3) 12ax7 amplifier tubes and I knew I was going to need another (3) next week. "Bryan" claimed to have 12 ax 7's and 12 AT 7's. Since I did not know the difference, nor did he, I looked the tubes up online-to try to find a review. When I was online I noticed that EVERYONE was selling the same Groove Tube, $8 cheaper. I told him that I was going to be in Portland the following day, where I could get them for less---would he match pricing? Not BEAT pricing. I just wanted him to MATCH pricing (a very common business practice). He said, "You should just go to Portland then." Well, OK. It will save me close to $50. I will buy them in Portland.
YEARS AGO: I needed a PA board and a few microphones. I had a budget of $1400 which was in my wallet when I walked in the store. When looking at one of the boards they had, I asked if they could take the plastic wrapping off, so I could see if I had the proper input cables at home, if I did not, I would have purchased those also. At that time I was told, "You can't just come in here and expect us to let you touch everything." Fine.
So that is it for me. I will continue to do business with other stores, stores out of town, and CONTINUE to tell my many musician friends, and parents with kids, to AVOID BRYAN'S HOUSE OF MUSIC AT ALL COSTS!
So, many years ago, Sweetwater got my $1400...and tomorrow Guitar Center will probably get around $200 (tubes, strings, etc).
Buy online! Wait until you're in a bigger city!
Good experience at Bryan's House of Music – I bought a guitar from Bryan and his wife even after reading the negative comments. I decided why not try? They had the best deal in town for what I was looking for. The worst thing that would happen would be me leaving wondering how they stay open treating people so badly. Instead, I went in, asked a lot of questions and was treated respectfully, I felt Bryan was honest with me, patient, etc. His wife seemed less knowledgeable about what I was interested in but that's fine, husband and wife teams usually work that way, one knows the biz, the other helps around the shop. All in all, I'm glad I went in, I like my guitar, Bryan even showed me some helpful stuff on a return visit. Because I was aware of the bad reviews I was watching how other customers were being treated, some sat and played on instruments they were considering buying, some emo type kids were testing guitars and asking questions, it seemed like a good local music shop to me.
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