Water Works Spas

(541) 593-2148 | View Website

56825 Venture Ln Suite 106, Sunriver, OR | Directions   97707

43.864441 -121.43542

Open Hours

M-F 8am-5pm, Sa 9:30am-3pm, Su Closed

 
Spas, Pool Service, Swimming Pool Contractors  more

More Categories: Pool Equipment

Payment Methods: American Express, Cash, Check, Discover, MasterCard, Visa

Neighborhoods:

less
 
Owner verified business
 
 
 
Water Works Spas
Water Works Spas
Water Works Spas
Water Works Spas

From The Owners of Water Works Spas

Reviews for Water Works Spas

7 months ago

The service is good and the techs are friendly but I am disappointed in their customer service with regards to billing. I called to get a quote a couple months ago for a set-up fee and was told $65 for the set-up and $55 for bi-weekly service. I thought this was great and set an appointment to have them come out to set it up and have them service it. They set up my hot tub and came out every other week like agreed to for 2 months.

I got my first bill this week and the set-up fee was $110. I thought they might have made a mistake and called to inquire. The guy I spoke with was very rude when I told him I was quoted $65 for a set-up fee and my bill showed $110. He acted like I was out of line for calling and asking questions about my bill. He rudely explained that the extra $45 was for a filter. I told him that I was not told when I set up the appointment or during the set-up, that I might be charged for a filter and that filters are not included in the set-up fee or service fee. Watching them come out for 5-10 minutes at a time, every other week to service it, only to check the chemicals and add chlorine if needed, it seemed a filter would be included in either the set-up fee or service fee. I explained that if I was told at the time of set-up or over the phone when setting up the appointment that I would be charged $45 (double) for a filter that I could buy at Walmart or on Amazon for half the price I would have just bought a filter myself, he arrogantly said, “Good luck with that!”

I immediately cancelled the service after I was treated the way I was. I wouldn’t have an issue with Waterworks if I was told up front about the extra charge which I probably would have paid and especially if I wasn’t talked to the way I was when I called to ask about the inflated set-up fee.

I think its bad business to have horrible customer service, hidden fees and not inform the consumer ahead of time what they are paying for. Especially if they are quoted something different and the actual service they do does not seem to add up to the fee they’re charged for maintenance.

I would not recommend Waterworks to anyone because of their poor customer service, hidden fees and minimal service they do provide for the money they charge. The techs that did come to service my tub were knowledgeable and friendly, that’s the only good thing about Waterworks.

 

100% 100 1 2 Votes
Get Directions
Your Friends

Sign in with Facebook Sign in with Facebook to see what your friends are up to!

Add Blog Post

Add your blog review of Water Works Spas to Citysearch

Do you have a review of Water Works Spas on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:

  • 1. Include our image link in your Water Works Spas review blog post.
  • 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
  • 3. We'll show a link to your blog post from the Water Works Spas page on Citysearch.

The Linkback system is free and automatic. It's really that easy.

Read our FAQ for details.

Image Link

To link to our business profile page, copy the html below to your web page.

Water Works Spas on Citysearch