Tarentum >Waste Removal > Morrow Refuse INC
4985 Bakerstown Culmerville Rd, Tarentum, PA | Directions 1508440.659965 -79.845338
I see a lot of complaints but its way better than Vogel!
In this busy hectic world that we live in ppl fail to look at the picture all the way around, we don't like to wait, time is valuable to all of us and we want answered right away!
Being in the customer service business for 30yrs ppl fail to understand there are high volume times ppl.call in and these days with down sizing you may be surprised to know that maybe in their office there might be a couple ppl.answering if even that, and you dont know what else they have to do besides answering phones and that can get abit hectic when your busy.
As for their business, here in Natrona Hts. I have no complaints. Patience is a virtue.
this is the worst refuse company i have ever seen or delt with...never pick up half of garb left out and if you call the office "WHEN THEY DECIDE TO ANSWER" they are rude and dont care. YOU will line their pockets for service you dont get....
This company is horrible. I don't have a choice in which trash removal service to use, but if I could select one, this would not be the company I would go with. Today was about the fifth time that they have only taken some of our trash. One time they decided not to take our recyclables. I have called and left messages but no one ever calls me back. I have also spoke to the township who then called them. I'm not putting out excessive garbage, but it must be hard for them to comprehend what amount of trash qualifies as the three bins that I am allowed. I'm irritated that I have to pay for this service, that they sometimes provide, and sometimes don't. I guess they don't care because they are getting paid regardless of the job they do. So, if you have a choice in trash collection companies, don't use this one!
I cant believe their a business – I live on Saxonburg Blvd near popeyes, Two weeks ago Morrow Refuse Threw away my trash can lid, I wasent going to complain, so I left a note the next time they came around asking if they had the lid? Well they throwen away the bottom then too. I called , they said just to leave the bags out front, i said animals get into the trash and you need a can. She stated she would let Mr. Morrow Know & call me. Its Been 10 days and now wont take my Call.
Way better than dealing with the local "big" company – Lived in the area for 25 years been dealing with the local "Big" company. I got Morrow about two years ago now they have about 6 more accts on my street!!! I wasn't the only one sick of the guys from mars here either!!! Thanx Morrow for hassle free service.
Disorganized and mediocre service – I have lived in 5 cities and used over 5 garbage services. In the past 3 years they have broken 3 of my garbage cans and when I call they tell me that I should use garbage bags .
All three garbage cans were top quality rubbermaid cans that costed me $45. It is obvious that they just slam the can on the back edge of the truck and dont care.
When I speak to the mgr its obvious that he dosent care.... Cheswick-west deer should cancel their contract and go with Waste Management or another company
Steady Terrible Service!!! – No customer satifications. Calling them is such a pain. After calling, the service is still bad!
Went right past our garbage. We put it out the night before and still they go past it without picking it up!
But they are ALWAYS on time on giving you your bill.
Wish there were another company to go with.
Worst service I have ever experienced – Used this service for about a month. They charge for recycling but throw it in the garbage truck. When I complained about this, they stopped taking the recycling, leaving it sit on the sidewalk. Why am I charged extra for it. They don't answer their phones and then become indigent when you complain about the poor level of service. I spoke to the owner (John) when I canceled the service, but they don't seem to have their records straight as I still receive bills from them. Have written to them twice explaining that I don't use their service and I think that after nine months they finally got it figured out. Really a nasty group of people and I recommend they be avoided. I transferred to Vogel and received spectacular service.
Disappointing – We waited three months to get a rolling cart we paid for from day one. They have not picked up the recycling in eight weeks, nor have they responded to phone calls regarding this issue. We will not renew a contract with them.
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