898 W El Camino Real, Sunnyvale, CA | Directions 9408737.370494 -122.044384
Monday: 8:30 AM-9:00 PM
Tuesday: 8:30 AM-9:00 PM
Wednesday: 8:30 AM-9:00 PM
Thursday: 8:30 AM-9:00 PM
Friday: 8:30 AM-9:00 PM
Saturday: 8:30 AM-9:00 PM
Sunday: 8:30 AM-9:00 PM
Neighborhoods: Sunnyvale West
I really feel Sunnyvale Toyota doesn't provide customer service that is acceptable by any means. I first bought my Toyota in 2010 The sales person wanted me to come in the next day to complete paperwork. I had told him that I had a family event in the afternoon, but he assured me that he would have everything ready and I wouldn't be there for over an hour & would make my event on time. This was not the case, & after arriving around 9:00 am, it took another 4 hours before I was able to leave. The entire time, he kept stalling me that it would only take another 15-30 min (repeatedly). After a year, the radio started to have problems. It would eject CDs on it's own & turn off. I reported this every time I brought the car in for maintenance, but they repeatedly said that they couldn't reproduce the problem. On the first maintenance after the warranty expired, they concluded that I was right & it did have a problem, but that I would have to pay for the replacement since the warranty had expired. About the same time, the key-fobs started to not work. Both had started to fail at the same time. We replaced the batteries every 3 months for a 9-month period. Toyota Sunnyvale wouldn't troubleshoot the issue, but made me spend over $600 & labor on new key fobs. Soon after this, the stock tires had worn down. My gas mileage on my hybrid had started to decline (from 26-27 mpg to about 25 mpg) so my initial thought was that it was the low tread on the tires. A service department read: "keep moving forward on tires MATCHED EXACTLY to your Toyota." I bought new tires that the service technician recommended. My gas mileage went down to 23-24 mpg. They recommended changing the tires back to the stock model. I did some research & learned that the new tires were discontinued & were not low-rolling resistance tires, (preferred tires for hybrids according to my internet research). In order to move back to the old model tires, I had to pay for labor & $100 for the difference between the two tires. My gas mileage is now 24-25 mpg.
I just bought a car at Toyota Sunnyvale and wanted to pass along to other that I got a really good deal on the new Prius. Visited several other Toyota dealerships in the Bay Area and this dealer had the best price. My sales guy was great and they had me in and out of the dealership with my new car in less than 2 hours.
John Gallo was our referred as dealer, then Phil Benevidez arranged the best Mothers Day Special that I ever heard of.
2005 Ford Focus
On behalf of Toyota Sunnyvale, I would like to thank you for this wonderful review. We are very pleased to learn that you enjoyed your visit to our dealership. Our goal is to achieve 100 percent customer satisfaction. John Gallo and Phil Benevidez will be very happy to hear about your visit. Once again, thank you for your review. We are very happy to have made your day a special one! Regards, Hope Werner - Toyota Sunnyvale
Very good experience – We did purchase our first car here couple months ago, it was great experience for us, those are really care about customers and trying to make every customer's wishes come true.
We was enjoyed by everything (customer service, financial service) People very friendly and nice there.
As a result , we got nice car and nice deal
Thank you for your wonderful review. We appreciate your taking the time to visit our dealership and share your experience. Achieving 100 percent customer satisfaction is our No. 1 goal. We are very pleased to have learned that we have accomplished that goal. Once again, thank you for your review. We look forward to helping you again in the future. Regards, Hope Werner -- Toyota Sunnyvale
Irresponsible service department – I took my Toyota Prius there for scheduled maintenance and when I got it back the windshield had been cracked! Of course, I pointed it out to them right away, and even when looking at the vehicle inspection sheet they filled out it's clear the windshield was marked as being fine at first, but then that is crossed out and the windshield is marked as being cracked. Well, obviously that was because they were the ones who cracked it. However, they refused to fix my windshield because they claim the break started from a ding that was already in the windshield. I was unaware of there being any ding, but I know they don't cost that much to repair. Once it cracks and spreads though, you have to replace the whole windshield. But the Sunnyvale Toyota Service Center refuses to take resposibility for cracking my windshield. I am very disappointed. I expected better from a place associated with Toyota.
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