La Pomponnee Salon & Spa

(412) 563-3990 | View Website

659 Washington Rd, Pittsburgh, PA | Directions   15228

40.381809 -80.044100

 
Beauty Salons, Barbers, Spas  more

Payment Methods: Check, MasterCard, Visa

Neighborhoods: Mount Lebanon

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Reviews for La Pomponnee Salon & Spa

Doesn't Recommend
over a year ago

Awful, awful customer service. I would not recommend this salon to anyone. They are rude and do not care about their customers. For a salon with such high prices, I expect far, far better treatment. They are not doctors who have life-saving surgeries to perform, yet they cannot be bothered to take the time to ensure customer satisfaction. The first time I went, I left hating my hair- the cut and the color- because the stylist did not do AT ALL what I asked for. The second time, my appointment was cancelled after I called to say I was running late.

I will never go back and would discourage anyone from giving them business. There are much, much better salons in the area who are friendly, respectful, and do a far better job.

Recommends
over a year ago

First things first they are not closed. I was there this week and highly enjoyed my experience. I indulged myself for my bday and left feeling very pampered and relaxed. From the delicious tea they offered in the waiting area (which i bought by the way) to the in depth consultation i received before my wonderful facial, every one was top notch. I can't wait to visit again and try something new.

Doesn't Recommend
over a year ago

The staff at the Washington Rd location needs to lose the attitude. Received the worst manicure I've ever had today. My nails are still smudging after I had them redone by the nail tech once already, and now, I will redo them myself.

Doesn't Recommend
2.0
over a year ago

Suprise! Suprise! – If you are into aroma therapy as your basis for treatment and skill levels.... plus prices then enjoy the LaPompnne in Mt Lebanon!

The facials for $85 @60 min are terrific and waxing for $15 dollars each for lip, eyebrows and chin. A regular manicure and pedicure $70 is a bit much. Polish on fingernails chipped three days after treatment?

The atmosphere is great; however; the receptionist has got to learn, she does not reach into the "Personal space of a customer" by extracting an old price list!" She discovered it in a gift certificate envelope then reached into the envelope, immediately discarded it and replaced it with new gift card and price list. WHY WOULD YOU CHARGE A PERSON $200 AND NO RECIPT OF SERVICES OR PURCHASES???

Interesting???

Recommends
5.0
over a year ago

Overall fantastic experience! – I had a wonderful experience at La Pomponnee! As soon as I walked in the door, the staff was very friendly and personable. They gave me great individualized attention and made me feel very comfortable. I got a bikini wax, and Jayne did a fantastic job! She was very quick and even explained proper skin care between appointments. I would definitely go back and recommend La Pomponnee to anyone! There is also a parking garage right next door, which was very convenient. Hands down, a great spa experience.

Recommends
5.0
over a year ago

I {heart} the Waterdam location – I have had wonderful massages at the Waterdam location. I had previously gotten my haircut at high end salons downtown and in Shadyside, and Jessica is even better than them! To make matters even better, I now pay only about 50% of what I used to for a cut. Color prices compare to downtown, but overall, still a great experience.

Recommends
5.0
over a year ago

wonderfull and relaxing – la pomponnee is such a relaxing breath of fresh air! i get soooooo tired of reading the supposed "bad " reviews. everyone there is sooo friendly and attentive to your every need ! I guess not everyone is greatfull for these wonderfull luxeries and pleasent experiences.

Doesn't Recommend
1.0
over a year ago

Worts pedicure ever – I received a special gift for my b-day and a suprise pedicure. The lady who took us to the waiting room was rude and did not offer my daughter a drink just me. She was very cold and snotty. The woman who did the pedi was very sweet, but couldn't do a pedi to save her life. They did not clean under the nails, did not paint all of the nail, did rush me through parts of the pedi and only was really good at the massage and she got my child a drink. My foot was cracking and peeling the next day. I am in the field so I didn't want to cause any problems. However, this lady called to see how it was for first time clients. I told her how unhappy I was and she said well we just wanted to see so when their reviews come up this will be mentioned. She never tried to rectify the situation and in my salon we would never let someone leave or hear that they were unhappy and let them leave. Oh and the looks that you get from the snobby staff was not worth it either. Go see Mark downtown at Macy's for $40.00 and you will get the best pedi ever.

Recommends
5.0
over a year ago

great place to go, could be a little more "homier". More and comfortable seating...softer lighting...other than that i highly recommend it.

Doesn't Recommend
1.0
over a year ago

I also got laughed at when trying to make an appt.! – I had the same experience as "KittyBart", who posted a few posts down the page. I got a gift certificate for my bridal shower, and thought I would go get a manicure. When I called about making an appointment sometime in the next couple of weeks, I got laughed at and said it would be at least a month wait. The woman on the phone was so condescending and rude! Needless to say, I didn't make an appointment. If that's what their first impression is on the phone, I don't need to be insulted in person! Unfortunately, now I am stuck with a $75.00 gift certificate.

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